I order the dress on January 7,2015, and my order number is D**************. I received my beautiful dress on this day. I must say that i love my dress very much. This is the most wonderful online shopping experience. The dress with comfortable fabric, and the design is very fashionable. I strongly recommend this online shop for you. Happy, Love.
This company leads you to believe they are out of the UK but they are from Asia! The dress material looks nothing like the website shows (it looks like sequins you would use on a little kids pageant dress) and they sewed it so terribly that the tailor is not able to correct it! I paid $149 and no matter how many times I sent pictures and tried to get them to understand they would only offer a 10% refund! DO NOT TRUST THEM!
PLEASE, DO NOT WASTE YOUR MONEY ON THIS CHINESE BASED COMPANY. THE DRESSES ARE SHODDY COPIES OF THE REAL THING, THEY DO NOT FIT
PROPERLY. YOU WILL BE FOBBED OFF FOREVER BY FIVE DIFFERENT PEOPLE
WITH FAKE ENGLISH NAMES IF YOU TRY TO RETURN THEM OR GET YOUR MONEY BACK. I EVENTUALLY TURNED TO MY BANK AND GOT A FULL REFUND.
THEY HAVE NO TELEPHONE NUMBER NOR EVEN AN ADDRESS THAT I COULD
FIND. AVOID AVOID AVOID
After some pointless apology they offered me a 20% refund which i reluctantly accepted after finding them so rude and difficult to deal with. After paying £135, my refund amounted to £9! Someone somewhere is struggling with their maths.
AGAIN - DO NOT USE THIS COMPANY! Terrible quality, cheap rubbish dresses and AWFUL customer service
PLEASE DO NOT ORDER FROM THE SITE IT'S A SCAM I ordered a dress last month May for my friends wedding, dress arrived on time wrong colour, torn and very poor quality nothing like what I ordered on their website, I paid over £100 for dread was disappointed, I sent emails and pictures where they claim they can not see the tear even though it was obvious, now they don't reply my mails, anybody here with similar experience, this company needs to be reported, I need my refund anyone know how I can go about it?
Dear customer,
Thank you for sharing your experience with us. You may not ordered from us, you may purchased from dylanqueen.co.uk, a similar site that use our trademark DylanQueen, please check again. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
Please sent us your email or contact our customer service and we will try our best to help you out.
DylanQueen after-sale service team.
ORDERED TWO DRESSES FOR MY DAUGHTERS. WHEN THEY CAME I WAS
SHOCKED AT THE POOR QUALITY. I HAVE BEEN EMAILING CUSTOMER
FOR THREE MONTHS NOW AND STILL CANT GET MY MONEY BACK.
STAY AWAY FROM THIS COMPANY THEY ARE SCAMMERS!
Dear customer,
Thank you for sharing your experience with us. You may not ordered from us, you may purchased from dylanqueen.co.uk, a similar site that use our trademark DylanQueen, please check again. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
Please sent us your email or contact our customer service and we will try our best to help you out. We are glad to help you!
DylanQueen.com after-sale service team.
I ordered 2 dresses that simply do NOT fit. I was asked to send pics and still no response. Disappointed!
Was specifically told I could return. The color is wrong, does not fit. Made me take pictures of dress on, still wont return.
DO NOT BUY
Dress was not what was pictured. It was made of cheap fabric. Tried to return and they told me I couldn't. Out $170! A scam.
WORST EXPERIENCE I HAVE EVER HAD. ORDERED AND RECEIVED TWO DRESSES. A DISGUSTING ATTEMPT AT DRESS MAKING EVER. I HAVE SENT PHOTOS AND EMAILS DAILY FOR THE PASS FOUR MONTHS. THEY STARTED A 'COMPENSATION OF 8%' WHAT A JOKE. HAS ANYBODY EVER GOT THIER MONEY BACK?
LOVE TO HEAR FROM ANYBODY THAT CAN OFFER ANY HELP….
AS YOU CAN IMAGINE THIER CUSTOMER SERVISE IS $#*!
Dear customer,
Thank you for sharing your experience with us. You may not ordered from us, you may purchased from dylanqueen.co.uk, a similar site that use our trademark DylanQueen, please check again. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
Please sent us your email or contact our customer service and we will try our best to help you out. We are glad to help you!
DylanQueen.com after-sale service team.
My second purchase of evening gowns paired with shoes and jewelries inspired me to write an honest review. And I thank dylanqueen.com for providing me an eye catching evening red dress that put me on stage. The red spaghetti straps beading floor-length chiffon dress had gained hundreds of votes for me during the last valentines day event. And bring me the honor for the best valentines gown of the night. Elegant red carpet evening dress experience like an award winning celebrity.
Before ordering I had a chance to talk to their sales representative over their chat service. They were so friendly to assist me with the sizes, explained clearly to me the different kinds of textiles and color combinations.
Checkout and shipping is fast and smooth with different kinds of payment modes to choose.
The packaging was great. It was sent to me as if I received a gift from someone special. Neatly folded with tag and instructions for cleaning and laundry. Guaranteed sanitized and new!
Fitting is perfect. I thought I still have to adjust somewhere else because I am small to the average size. Beads are carefully handcrafted, stitches and cuts are nicely tailored. Sales representative suggested accessories was a perfect match for the dress and shoes. Shoes never gave me trouble and aches. Shoes have a soft edges and very light.
My second order arrived two days ago. And I will be wearing this next month. Again very elegant baby pink backless evening gown in harmony with the cherry blossoms fashion show concept.
If only I can share my photos to show you how I am proud being a dylanqueen.com satisfied costumer.
Due to my recent issue with Dylan Queen, I would not advise anybody to deal with this company at the moment. However, due to the complaining I have done on Site Jabber I have had a reply from Dylan Queen, hoping to resolve this dispute... I'll believe it when I see it... WATCH THIS SPACE!
Dear customer,
Thank you for sharing your experience with us. You may not ordered from us, you may purchased from dylanqueen.co.uk, a similar site that use our trademark DylanQueen, please check again. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
Please sent us your email or contact our customer service and we will try our best to help you out. We are glad to help you!
DylanQueen.com after-sale service team.
My dress is very wonderful and appropriate size. This dress is amazing and so elegant. I recently wore it to a wedding and it sparkled through out. It was a fitted dress that flowed behind me.
Dress didn't fit. They will not give you a refund. They gave me back $10 on a $100 dress! Bad Business
PLEASE DO NOT BUY FROM THE SIZE. THEY ALWAYS SEND THE WRONG SIZE AND THEN BLAME YOU. THEY WILL NOT TAKE THE ITEM BACK AND WILL NOT RETURN YOUR MONEY. THEY HAVE NO IDEA WHAT THEY ARE DOING. DISGUSTED.
HORRIBLE DO NOT ORDER FROM HERE!
THE SERVICE IS HORRIBLE! I ORDERED MY DRESS TWO MONTHS AGO AND ITS STILL NOT HERE. THEY FAIL TO REPLY TO MY EMAILS SO FOR MY REFUND SO I WILL BE CONTACTING MY BANK FOR MY MONEY BACK AND THEY WILL DO IT. SUCH A HUGE WASTE OF TIME SO THERE WILL BE SOMETHING DONE. I AM VERY UPSET YOU GUYS DO NOT ORDER FROM HERE! I EMAILED TO ASK WHERE IS MY DRESS AND WHEN WILL IT BE SHIPPED, THEY REPLIED WE CAN SHIP IT TODAY. WE SHOULDNT HAVE TO EMAIL FOR THEM TO SHIP OUR MERCHANDISE! VERY POOR CUSTOMER SERVICE DO NOT ORDER! I SUGGEST BUYING A PROM DRESS OR FORMAL AT AN ACTUAL STORE WHERE YOU CAN SEE AND TOUCH THE DRESS! THE DRESS FINALLY CAME IN AND THE BEADING WAS HORRIBLE! THE SIZES WERE WRONG AND VERY CHEAP! I WISH I COULD POST A PICTURE BECAUSE IT WAS HORRIBLE. I SENT THE DRESS BACK AND I TOLD THEM THEN THEY TRIED TO ACT LIKE THEY DONT HAVE IT AND THAT I SENT TO THE WRONG ADDRESS WHICH IS NOT TRUE! I ASKED FOR A REFUND FOR THE FIFTH TIME AND STILL NO REPLY. HORRIBLE
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
Please sent us your email or contact our customer service and we will try our best to help you out.
DylanQueen after-sale service team.
Best price for the best quality. The selection is great and at a favorable price. On-line ordering couldn't be more easy and the products are well packaged and arrive fairly quickly.
We like this dress and would like it for my grandaughter to be a bridsmaid but is it possible ti have royal blue bows were the wehite ones are round the waist. Anyone know it?
The dress arrived on time as suggested and in good packaging. The dress looks exactly as discribed and looks just like in the picture so... I'm very happy with my order. Thanks!
Dress is absolutely stunning and well-made. Beautiful details and size fits perfectly. I highly recommend it to everybody who loves gorgeous dresses.
Overview
Dylan Queen has a rating of 3 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Dylan Queen ranks 175th among Prom Dresses sites.
- Visit Website
- HongKong
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for sharing your experience with us. You may not ordered from us, you may purchased from dylanqueen.co.uk, a similar site that use our trademark DylanQueen, please check again. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
Please sent us your email or contact our customer service and we will try our best to help you out.
DylanQueen.com after-sale service team.