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Dylan Queen
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Dylan Queen

dylanqueen.com
India
1 review
0 helpful votes
Follow rifa S.
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I found dylanqueen when i was looking for my PROM dress. I got astonished after visualizing the dazzling collection of dylanqueen. The celebrity like dresses pleased me a lot. This online store has had a grand collection of dresses to choose from. I purchased cute pink dress for my prom.
I must admit that the product quality and prompt service of dylanqueen impressed me a lot.
Thank you dylanqueen for making PROM night memorable!

Date of experience: March 10, 2015
California
1 review
1 helpful vote
Follow Eulalia R.
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Hi i am purchasing this as a bridesmaids dress, when i receive it, if it is the right colour, fit and style am i able to purchase 3 more of this dress (in different sizes) at the 75% off sale price. As by the time i receive the dress to have a look at it the sale will have ended. Thank you.

Date of experience: November 30, 2014
California
1 review
3 helpful votes
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I was really impressed with the quality, this was my first purchase from this website. A good friend who is good at sewing also commented on the quality of the dress. I will buy again, and will also recommend to friends and family for special occasions.

Date of experience: November 23, 2014
KR
1 review
0 helpful votes
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Dylan queen has been my favorite online store for the past 2 years.The shipping is a little, but there is a wide range of products. I ordered a dress for a wedding from Dylan queen and couldn't be anymore impressed! I ordered the dress custom fit & it fit perfectly. Wonderful customer service, the dress was made beautifully, sensibly priced & arrived before the expected date.

Date of experience: March 13, 2015
California
1 review
1 helpful vote
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I received my dress in the mail today and it fits perfectly! The sewing is well done. Great value and I am very impressed with the service, whenever I had a query about the status of my dress it was answered very promptly and efficiently. I would definitely buy again.

Date of experience: November 16, 2014
California
1 review
0 helpful votes
Follow Svele I.
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Got my daughter's prom dress and we LOVE IT! They have a great selection of dresses and shipping was fast(one week!). Thank you for a job well done. We even got it 1 day early. We love it, it is going be perfect for her!

Date of experience: January 13, 2015
Texas
1 review
1 helpful vote
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Scam
September 27, 2022

They steal pictures of other peoples dresses and designs and send inferior quality products. Dress did not look like the picture and the fit made it unwearable. Do NOT purchase from them

Date of experience: September 27, 2022
Japan
1 review
0 helpful votes
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It's really a perfect purchase. I bought the dress to wear to a awards ceremony and received many compliments. The sizing was right on and the fit perfect. It arrived in time and was exactly as pictured. The dress fitted me as expected. The dress looked lovely and I received many comments. Thank you very much. Your service and delivery was excellent. I will certainly purchase from you again in the future.

Date of experience: January 27, 2015
KR
1 review
0 helpful votes
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Beautiful dress, I love
February 28, 2015

This dress is amazing! I could pick whatever color I wanted the dress to be in and the order came as soon as you guys said it would! It was wonderfully made and I honor you for how well the customers' service was. I am so impressed with the customer service and the order itself. Thank you so much!

Date of experience: February 27, 2015
GB
3 reviews
21 helpful votes
Follow Anuska P.
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Still email the company since march regarding, the return of my dress and a full refund. I have been informed that I would only receive half of my money because the need to pay for the materials, staff and tax cost. They also informed me that I would also need to pay for the dress to be return? So over all I have a dress that I will never be able to wear and if I want a refund I will only receive half and I have to pay for the dress to be returned. Does anyone have any advice on how I can get my full refund back?

Date of experience: April 8, 2015
Dylan Q. Dylan Queen Rep
over a year old

Dear customer,

Thank you for sharing your experience with us. You may not ordered from us, you may purchased from dylanqueen.co.uk, a similar site that use our trademark DylanQueen, please check again. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

Please sent us your email or contact our customer service and we will try our best to help you out. We are glad to help you!

DylanQueen.com after-sale service team.

Canada
1 review
4 helpful votes
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I ordered a gown around 3 weeks ago for my prom. The gown arrived on time, and I was easily able to track it using the link that was emailed to me. However, I was EXTREMELY disappointed when I opened the package. I had ordered the dress in gold, and the colour of the material of the dress was correct. However, the beading of the dress was done in a bright yellow as opposed to the white that was in the picture I ordered. In addition, the sizing was completely wrong. I ordered a size 6, and the length was extremely longer than the length stated. So now, I have a tacky piece of clothing sitting on my bed, and no dress to wear for prom. As a result of my experience, I will never again purchase a dress from dylanqueen.com, and I do not recommend purchasing anything from this company.

Date of experience: May 27, 2014
Dylan Q. Dylan Queen Rep
over a year old

Dear customer,

Thank you for sharing your experience with us. You may not ordered from us, you may purchased from dylanqueen.co.uk, a similar site that use our trademark DylanQueen, please check again. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

Please sent us your email or contact our customer service and we will try our best to help you out.

DylanQueen after-sale service team.

California
1 review
5 helpful votes
Follow Judith D.
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The dress is very nice The dress is very nice and good quality for that price. Everybody told me I looked great. The color suits me very well. I can't wear a bra with that dress, as there is built in solidity. I never did that before, but it felt very comfortable.

Date of experience: November 4, 2014
Netherlands
1 review
3 helpful votes
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I have ordered 5 dresses, 4 of them are not oke, not fitting so I had to make them fitting.
Two dresses are so bad made that it is not possible to repair it.
I made pictures of the dresses where you can see that the dresses are not good. The only answer that i have got from dylanqueen is that the dresses are fine and nothing wrong with it.
I dont agree with this. So i have send them ohter emails but the don't response.
I have payed the dresses with credit card so I will try to get my money back for the 2 dresses.
I will never again buy a dress form dylan queen.

Date of experience: September 1, 2015
California
1 review
3 helpful votes
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Beautiful dress at an affordable price My new dress is absolutely beautiful and very flattering. I'd like to recommend it to many other people who are in search of a beautiful dress at an affordable price.

Date of experience: November 20, 2014
GB
2 reviews
9 helpful votes
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I ordered a dress for my sons wedding and although everything in my wardrobe is a size 16 according to Dylan Queen my measurements are wrong. This despite the fact that I have sent them photographic proof that the bust id a size 33"
This was one of their replies after refusing to send me a return address

"Sorry, since it is international transaction, we invested time, labor, fabric into your dress and paid for high international delivery fee, so, we can not fully refund you, besides, if you send it back, we have to pay for the inevitable custom fee, all in all, we hope you can keep the dress and accept our compensation fee 12% dress price"

You can imagine how pleased I was with not only being offered a pathetic 12% but also that fact that think I might be concerned about the customs fee.

My dress is now with a tailor said (and I quote) you have a lot of problems with this dress
And it is costing me just about half of the original cost to get it to fit me

Date of experience: October 1, 2015
Georgia
2 reviews
14 helpful votes
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WHAT A RIP OFF
January 13, 2016

I ordered a dress for a wedding from this company. I wish I had read all the reviews before hand. When the dress arrived it was a deep orange and not red. There were holes in the netting of the bodice. The applique had been sewn on a satin waist sash and was crooked. The dress material had been unevenly sewn onto the underlying liner and could not lay flat - the creases had been sewn in! I contacted this company within 48hrs as dictated by their policy. Although their web site claimed they would replace defective merchandise they told me to take the dress to a tailor and they would refund me 10% of the cost.
I told them that n tailor would be able to fix that dress. The then told me to take it to the tailor and send them the bill. Essentially I would be paying twice for the dress as I am sure they would renege on paying the bill.

I had to order a dress from another company and fortunately they were great. Try IZIDRESSES. Do not order for Dylanqueen.

Horrible service.

Date of experience: January 13, 2016
Japan
2 reviews
10 helpful votes
Follow linda s.
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I receive my sexy A-Line/Princess Sweetheart Organza Ruffles Sleeveless Short/Mini Dress yesterdy. Actually, it is the gift for my sister. And it is a big surprise for my dear sister. My sister love the dress very much, and of course, she also loves me. And dylanqueen is good online shop, and customer service give some good idea for my dress. Always, high quality, good price, best service. Happy!

Date of experience: January 30, 2015
India
1 review
0 helpful votes
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On my sister's birthday I decided to give her a dress. My one friend suggested me Dylanqueen.com. After his suggestion I cheked Dylanqueen.com and ordered a pretty dress for my cute sister. I just got a delivery in 3 days.

I gave her a gift & she just said " Amazing designe brother ".

Thank you so much to make my sister's birthday memorable. I just love the services. I surely love to purchase from Dylanqueen.com.

I also recommend to other persons who wants quality services & amazing designs of the dress.

Date of experience: March 9, 2015
California
1 review
7 helpful votes
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When I dress on it, my friends said I am so hot. I never had the feeling of sexy with dressing on a evening dress, always I thought it should be elegant, but you did it. With this evening dress, I was so attractived. I need to thanks you to make me for the star on that evening. Thanks again!

Date of experience: November 6, 2014
KR
1 review
1 helpful vote
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This dress is perfect
January 20, 2015

This dress is perfect. Looks great, well done and fabric is so nice. Good to wear on many occasions, goes well with any color. My first time ordering a formal dress online. I was worried that the dress wouldn't come in on time since i order the dress almost 2 weeks before my event. I was even more worried that the dress wouldn't fit. The dress came in on time and fits like a glove. It was beautiful and it wasn't too expensive. So love shopping online now!

Date of experience: January 20, 2015

Overview

Dylan Queen has a rating of 3 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Dylan Queen ranks 175th among Prom Dresses sites.

service
21
value
21
shipping
22
returns
20
quality
22