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Dubizzle has gone down after OLX took over. Simple ads are deleted without any reason, which is very frustrating. Responses to ads are very low. I think OLX should sell the website to someone more capable of running it.
Dubizzle elected to delete 2 of my car ads, fact was that I warned other users from buying my car as I was stolen from me. I offered other users 10.000 Aed for information that could direct me to my stolen car. Now someone is buying this car not knowing that the car is reported stolen, all this because Dubizzle dont dont want anything pointing back to them that the fraud originated from their website.
STAY AWAY FROM DUBIZZLE:.
This is the worst website, worst computer and software system. Whenever i post my personal ads, they get automatically deleted with automated responded stupid reasons. They want us to be on their website again and again, that's why the delete the ads and for no reasons. And when we complain to customer service, they just blocked the account. Stay away and find an alternate.images attached with review. And I wouldn't even rate/give them 1 star in the review.
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Since OLX bought this company they have just been going down the drain. With only charging huge fees they do pathetic service and almost no leads. I have been using them from past 3 years, every year their quality is deteriorating and I believe the stats they show are not accurate because I never get calls as per the views or detailed views or also the phone leads. It just feels to me like random numbers. Just today I paid them again and I realised what mess they are doing. They feature the ads you don't pay and do not feature the add you pay. Even after feature the ads are shown below the ads posted 22 days before.
On asking for refund for previous months where such instances have gone completely unnoticed they said there is no proof for before, only now you have realised that there is a problem. OMG never again spending a nickel here.
The views above are from my experience.. And I am not paid for any of this content.
They delate my account saying multiple account , but I paid 209 AED Also delate n not going to refund my money !!
Please see the attached
I request 100 times that kindly re start my ads as I already paid !!!
Close my accounts parmanently after 7 days !
But they said not possible !
If not possible than refund my money plz ????
Very rude customer care
It's sad that most accomodation adverts explicitly state a desired race or nationality. Where is the spirit of tolerance and acceptance that is encouraged by the leadership of this nation. If I am a professional who can afford a house what does the color of my skin or nationality have to do with the decision of weather i should enquire or not.Please this is 2018 and such things should not be encouraged.
200 AED for an ad promosing 10000+ visitors and it only got 16 views coz it was posted in ras al khaimah. There's no reasoning with them either as it's strictly non-refundable. Couldn't give a crap about customers and users. And this was after my ad was "automatically" deleted 4 times. Waste of time and money, it doesn't get worse than that.
i am very surprised with this stupid website. they blocked accounts without any reason.so far they blocked my 3 accounts even there was only 1 ads was there each time and ad was belong to my old laptop. is there any way to block this website . they are only earing money not custmers.
They are only concerned about collecting money from the users and never ever concerned for the users.
the website is not as we always heard about. their system keeps deleting the ads for no reason, even you are not violating any rules.
the problem is when you ask for support, they will be like computers sending you a reply email copy paste like every one without even checking what was the question about or whats the problem you are facing. its like they have ready emails that have the same reply for any reason and automatically blocking your account.
more worse their customer service lies about their action towards your account and your ad.
Dubizzle was pretty good a few years back. Now with their new App ( while pretty) it is functionally frustrating with a very poor search function and user experience interface. Such a shame - I have found better alternatives. Staff do not respond well to constructive feedback and are arrogant and introspective. It is doubtful that actually use their product.
they delete you ADs automatically even if you Pay .
they use un smart system i am getting message saying (i am abot moving super fast on site and they block entire site from viewing
they set unrealistic charge for very short period. example they set 15 AED/day for cloth
search cannot find all items per day ' example if you want to see all cars posted today its not possible at all ; you must go per category
they setup unfriendly ; stupid search under property for sale ; it take you alot of time to find what you want .....and the list is going on and on
if there is good smart company copy the way they list only and setup flexible rules every one will leave them buy with respect for all site now in UAE including the one listed above onmap.ae and dubaionline.ae they fail because they don't setup correct search and listing visitors ending up not finding what they looking for and esc the site .
They are deleting your ad or block your account for any stupid reason even if you post in different categoriey.Now I am using www.OnMap.ae , free and full of features , it's a business directory , classifieds , properties,jobs,motors,coupons ... website
I posted 3 job ad on dubizzle which got deleted. NOWHERE to reach out to them..Have started posting my ads on dubaionline.ae, it's better at least they respond
Dubizle has deleted my ad, which recently posted, because of an unknown reason and they don't want to refund my money. Their customer service team is difficult to get hold of and non-responsive. Fully agree with the above reviews, Dubizle is providing a horrible customer service.
Horrible, they keep deleting ads. no way to contacts customer service, no number or email, or anything. I will never use them.
They don't tell you why they deleted your ad. (it gets deleted by their computer automatically). You won't have a record for your ad to re-post it or fix it. Time-consuming.
It is a piece of crap! Just use craigslist.com, storat.com or locanto
This is based on personal experience which includes me and more dubizzle users to voice our concerns
Before writting here I have contacted them several times with the same issue but no one is bothered to solve these issues we are facing.
1. Customers can not post same Ad again not even the next day.
2. Customers can not refresh their paid ads when they need.
3. Ads which are reposted are simply deleted without a refund.
4.Some times new ads are deleted because their super sensitive filter does not like harmless words such as shift, shifting etc etc
5. Customers have no control over their ads once posted except the edit and delete button. No Ad refresh option is given to customers.
So what are customers supposed to do?
We Keep paying dubizzle aed 100 to feature an Ad after ever 3 days?? (thats aed 1000 a month per Ad!!)
I have spent few thousand dirhams and not benefited simply because as soon as i post an Ad it goes waaaay down within minutes..
What is the solution or options for this?
A. I am willing to pay aed 50 to post my ad again after 24hrs.. so it appears as a New fresh ad the next day and again the day after that.
But this is against their so called policy.. So once posted, the next 30 days we are Not allowed to post the same ads again! (no considerations)
B. They offer a solution which i have tried several times called.. " Featured Ad"
Customers pay 100 (99) dirhams to get our ad featured for just 3 days..
But again within minutes this paid featured Ad goes way down 3, 4 pages away.. so my 100 dirham Featured Ad only works for hardly 10 minutes ( i get calls for only 10 to 15 minutes when i feature my ads) .. after that i burn my money! Forget 3 days, the 100 dirham ad does not benefit even for a few hours!
Total waste of money!
Despite requesting dubizzle to be more practical as many customers are suffering thru these unreasonable policies which non of the other web classifieds have, dubizzle agents have no reply but to argue back..
It sounds very simple from their end replies..its a simple take it or leave it thing..
For sure me and many i know are looking for alternatives so we can completely stop using a non customer friendly website
July:2017: While dubizzle is important tool for Dubai residents, users are forced to use it due to the lack of a real compitator in the market. My review will focus on dubizzle's horrible android app:
Fake transparancy: in dubizzle it's is almost impossible to contact customer support from the app because to do so you have to go to Support then you will be redirected to help and FAQ web page then you will be lost. If dubizzle a responsible corporate they won't do this trick and avoid negative feedback.
Review on googlePlay: fake as well using templates like "hey there contact us in this link"
July's reviews are very negative because the app simply doesn't work. Either "something went wrong" or "please wait".
The app keeps crashing and the design is horrible and keeps changing for worse. It is like they don't care about users.
NOTIFICATIONS: THERE IS A BELL that supposed to be app notifications. It's all internal cheesy irrelevant messages and you can't Mark them all as "read" so you have to click on each one of them so you can get rid of the messages numbers on the app icon.
CHAT: primitive useless chat and messages take long time to deliver.
Battery drain and size: the app is huge 100 mb and android users keep receiving system messages advising them to remove dubizzle app from the phone (dubizzle android app consumes 0.2 % per hour from the phone battery).
It's useless to promote dubizzle app as an alternative to dubizzle website because it is not and it's not working most of time. Dubizzle must not ignore the website and focus on a bad mobile app as they will find themselves looking both website and mobile users".
Later I'll review the iOS app and the website.
Placing my AED 99 featured ads every 3 days is a total waste because after 1 day my ad goes down below 15-20 ads or more and is lost. Requests to allow at least hourly refreshes for paid adverts are ignored. So I find there is no point sticking with them anymore.
Also there are many con people or criminal minds looking at Dubizzle, landing up trying to buy products by cheating people. So if advertisers are not given sufficient benefit and protection for the money they spend this is not a good place.
I am leaving this place very disgruntled after spending about AED 1000 in just advertisements the past month. With no support to improve anything for the advertiser. It looks like a money-making machine for the website owners.
Ads placed by users are randomly or wrongfully removed for unrelated reasons!
And the customer service has the gall to demand proof!
Completely pointless listing service.
Dubizzle used to be good once upon a time. However, after it was bought by OLX... It's just been a money sucking enterprice
Who charges for AD's except dubizzle. 200 aed for an online ad . no wonder they left the uae and enjoying their lives in penthouses in london.
Monoploies are illegal i thought.
If you guys are reading this review, I really want you to know that your repute in the market as a classifieds company for fair users is really going down. Your new policies are horrendous and annoying blocking fair users for no f*****g reasons!
I hope you guys do something about it.
This review is for Dubizzle services in the UAE
1. To place a feature Ad for AED 104 for 3 days, first one needs to place a basic ad by spending AED 53.
2. Placing basic ad is currently useless because your new ad disappears into the second page. Nobody sees it because old Featured ads as long as 1 month or more are still sitting on the first page that is already expired. By the end of the first day our new ad moves off to the 3rd or 4th page.
3. They supposedly offer a benefit for the new ad, of 3 refreshes every 3 days but the benefit is useless. It refreshes to come back to the 2nd page after the list of expired featured ads. Nobody sees it anyway. And you cannot get to placing a featured ad without this new ad (that's a total rip off).
4. After you place a new ad with an intention to be able to place a featured ad after 2 days of your new paid ad. The featured ad if it is for 3 days, If your new ad refresh coincides with your featured ad being paid for 3 days. After just 1 day of your featured ad being on the first page first row, it disappears and sits in some page 8 not getting any benefit of your new ad refresh and losing 2 days of your featured ad that cost you AED 33 a day. And nobody in dubizzle bothers to rectify it. If you remain silent you have lost it. Unless you bring the sky down to prove to them this happened. After weeks when they manually give us back the 2 days we lost,(which they later apologise and reverse back) we have lost our customers, valuable time and lost any benefit of placing the new ad. Timing is important for our ads. We place featured ads to get through to our target at a planned time.
4. So Dubizzle making it mandatory to place the new expensive paid ad to allow us to put featured ad is a rip off. That too it has a 1 month validity after which the ads get deleted/ cannot be edited.
5. I am quite sure that folks who take the time to read this are the 10% fair people and not the 90% types who make really dodgy enquiries unfortunately. I have encountered messages and bad experiences from convicts, perverts, got racist comments, people trying to rudely question our offer and the dubizzle's chat system is also very unreliable (they have not thought of helping or doing any favours for the advertiser who pays for these ads) they want to show it only benefits the person who responds to the ads. So the chat is not protecting us advertisers at all because people show up speaking as if in a vegetable market. (I have proof of this and am simply not making this up.) I was just lucky I identified such con people on time. There are 100s of numbers I have also blocked on my whatsapp some of these enquirers terrify and are intimidating. There are too many offenders that we can only block them off because we have our jobs to do and have no time to make complaint after complaint.
6. However, despite these problems I still want to advertise and hope there is some empathy for the good from this site who is really having a good online portal model that nobody in UAE is able to beat yet. I am sure everyone still comes back because there is hope for 10% of good value. While this exists dubizzle has a good opportunity to correct all these flaws. (Right now I am only convinced that I have sharpened my skills to be more perceptive and identify any suspicious behavior from ads through dubizzle. For that I am working around the 90% characters who show up as if they simply want to deceive and snatch maximum chunk of AED by cheating or to take our money by hook or by crook.
7. I hope someone who is able to take action about such atrocities, even inside of dubizzle /investigate pockets of business malpractices - which sometimes look like they simply exist to steal money from good people. They are causing so much of bad press for a beautiful country like the UAE that is such a nice place for so many nationalities. Giving hope to millions.
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