DSW

The worst company for issuing refund and processing return. They charge $10 for my shoe refund. I try not to buy anything from this terrible company

I placed an on line order. It took a bit to arrive in the store. There was no communication on when they arrived in the store. If I had not looked up the shipping, I would never had known they had arrived. I picked up the shoes and got billed a MONTH later. They didn't know I had picked up the shoes until I contacted them for the late billing. They were going to send out another pair of shoes. They didn't even really read the first e-mail just a blanket of excuses that didn't pertain to the situation. It was frustrating and I do think they charged me full price even though I used coupons and picked up at the store. I am so unimpressed and this is my second time with having big issues with on line orders and not being able to reach competent customer service person (if you call you get no where so I didn't even try this time). It was all done by E-mail and it was all very sloppy. No communication with the stores or the shopper. It's a shame they used to be very good. I won't go back for more.

RACIST DSW PASADENA staff TESSA and Mgr. NATE! HARASSMENT!
Check more Yelp RACISM complaints against DSW shoe store in Pasadena, CA! Cashier caucasian with red hair, TESSA ignores minority customers. Then, is very RUDE when cashiering for customers. FALSELY ACCUSED innocent customer and ensures minority customers have a BAD TIME in the store! Store Manager NATE is equally a bad, INdecent human who allows RACIST behavior since he is also guilty of HARASSMENT! Very mean and Unprofessional conduct!

Let me start by saying I have shopped here for years and spent a whole lot of money. However, the one time I tried to return a pair of shoes, I found out how horrible their customer service actually is. Despite being a "Rewards Member" (meaning I have spent a lot of money) I was treated like trash on the street when I dared to make a return! I ordered a pair of shoes online and thought they fit while in my house. However, as soon as I got outside and tried to cross my work's parking lot, I realized they did not. I took them off immediately, but because I wore them outside and there was black on the soles, I could not return them. In addition, I was treated as if I found the shoes on the street and was trying to make money by returning them by the store's employees. Despite complaining to so called "Customer Service", no one seemed to care enough to even try to make this right for me. I am out $40 for a pair of shoes I cannot wear. This, even though, I am a "loyal" customer. Would hate to see what happens to those who are just "casual" customers.
Will NEVER shop there again, but they don't EVEN CARE.
AVOID this place!

Points and rewards are fraud, instead of getting the points they are taking it away from you. When i brought shoes for $174 and asked to use some of my rewards they told me my balance is -144 points. Reason: if you are not shoping like every monts or so they take piints from you. So i came to -144 points coz i did not get any shoes since the winter time. I canceled my membership, do t like to be lied to and i newer heared someone is dooing this.

I placed an online order, for a pair of shoes I needed for a visit and I was willing to wait the seven business day it took to be shipped to me. When I filled the order I noticed the format had a default store address on the other coast of Florida (Miami). I proceed to save the store address near me (in Naples), and placed my order. When I got a confirmation everything looks good. 8 days later, i received an email saying my order was delivered to (Miracle center store in Miami) instead of Naples! I called customer service which is apparently in India, they said will resolved the problem and called me back, -they never called me back, I called the store in Miami were the shoes were delivered, and a male supervisor called Jamie, said the only solution was canceled my order and place it again. He didn't apologize for the customer service that promise to get back to me, but never did, he didn't attempt to resolve my problem at all. I asked for the store manager, but he said he was there to help me, and kept saying all he could do was canceled my order, end of story. Never tried to find a way to deliver those shoes to me. All he did was canceled my order and asked me, to place it AGAIN and wait another 8 days for it. Which of course I didn't. I rather place it on AMAZON even if is a higher price. At least they don't leave me hanging with no shoes that I needed to wear the next day. First and last time I order from DSW. I don't think they will be in business much longer with this kind of service. Horrible experience. Not recommended to anyone.

I have shopped at DSW for years! I have bad feet & ALWAYS purchase shoes & wear them at home to see if they hurt my feet. If they hurt, I return them! This time I bought 3 pair of the plastic Birkenstocks, wore 1 pair & they do not work for me. Tried to return 2 pair and the return was declined per the RAR, The Retail Equation Act! I called DSW customer service, which is Shoephoria, they couldn't help me because the shoes were bought in a store & not online! Called Retail Equation, which is all over the ocean somewhere & can't speak good English. They basically said they couldn't help me & to go to store manager where they said they couldn't override it because they would be fired! So, if shoes are questionable, buy them online so you can return them! Otherwise you may get stuck with shoes you can't wear!

I have shopped at DSW for years and have always had wonderful sales associates. There is one in particular at the DSW Store at The Renassiance Center in Altamonte Springs, FL. Her name is Cindi (sorry, don't know her last name). She always has a smile and a pleasant hello or how can I help you or let's see if we can't figure this out. She is an outstanding asset to this store. We actually have 4 stores in this area but I always go to Cindi's store, in hopes she might be working. Please don't get me wrong, the other associates are very helpful also, but, there ain't nothin or no one workin' at DSW as pleasant and knowledgeable as Cindi. She would make an excellent trainer (if she isn't already). I know nothing about her outside of DSW. All I know is SHE'S SUPER!

I ordered a pair of boots for my sister on 12/1. On 12/3 the order was still pending. On 12/4 I received the shipping confirmation that the item will be delivered on 12/8. On 12/8 I checked the tracking, only to find out that FedEx never received the package. Called customer service and I was told a replacement order will be sent and that I will receive a confirmation email with the new tracking number. On 12/9 contacted customer service after not receiving the email confirmation of the replacement order. I was again told that a replacement order will be shipped and that I will receive a confirmation when the package is shipped. As of 12/10 no confirmation that a replacement order was even processed. I already had one of the reps put me on hold for 45min on 12/3 when there was an issue with another order. The rep decided to put me hold for a long time, expecting me to hang up. I decided to tie up her phone line by putting my phone on speaker, popped some popcorn and watched TV while I was on hold. After 45 min, she Transferred the call to another representative who tried to assist but I requested to speak to a supervisor. The supervisor was helpful and refunded a good portion of my money. With that being said, DSW customer service sucks. Too bad they're paying to outsource the work. As a VIP member for many years, I plan to take my business elsewhere.

I used to buy a lot from DSW, but the last visit was so bad,I'm no longer, can buy from DSW anymore that discount coupons not working and price is very expensive no coupon working nothing is working plus, they do not offer you any bag that is awful no more DSW bye-bye DSW.

Never again! I have given DSW (local & online) chance after chance and I am officially over it.

The local store (Farragut, TN - Turkey Creek) is filthy and disorganized - funky carpet, dusty shelves, shipping pallets & boxes everywhere. Yet for all that, good luck finding anything in your size - or that you would want to wear. Of DSW's substantial product line this branch has chosen to carry only shoes that will likely appeal to old ladies or teenage you-know-whats. There is no in between.

I have tried shopping online more than once and have been just as disappointed. They don't send the correct sizes, boxes and their contents are crushed due to improper packing. If you return online they provide 1 label (or QR code for a label) for multiple items, all of which DSW will have sent to you separately. So it is the customer's responsibility to provide a suitable shipping box. When I try to return things to the store, neither the cashiers nor managers can figure out how to do it. Differentiating between an online sale and an in store sale, finagling with discounts and percentages - it's just too much for them!

You can get the same stuff at any number of other stores without the hassle. Go there instead.

Twice in the same month they have sent me used shoes. This second time, the box was not even intact. The top was ripped off the box and it was an obvious return. This is just so nasty!

I bought a pair of sneakers at DSW in Warwick RI, I loved how they looked so I wore them out of the store and walked into another store one shoe began to hurt my foot, so I brought them back to the store for a return within 1 hour and the store said I could not return the shoes due to me wearing them.

I ordered the Deux lux Ariel clutch purse in green and was sent the Deux Lux Ariel Flap clutch purse instead. The two purses do not look alike. I called customer service to report the issues and have the correct item sent to me but was told there were out of that color. I then ordered the Deux Lux Ariel clutch purse in pink and received the Deux Lux Ariel flap purse instead, this time in pink. I called customer service again to report the issue and was told they would send the correct item, hand packed (the packer makes sure it is the correct item) with free 2 day shipping. That would have been great but they sent me the wrong purse AGAIN. They sent the Flap Clutch purse again. I returned the wrong items and spoke to customer service as it seemed to me there was a issue in the warehouse as the two items were one number apart. I was told they would investigate and create a new order for me, once they confirmed the item was actually in stock. And send email the new order info. That was three weeks ago and I have not heard back from them. The Deux Lux Ariel Clutch is still listed on the website as an in stock item. If you order this item don't expect to receive this bag.