DSW

I purchased a pair of shoes on line on 12/15/17. They were running a promotion-spend 75.00 and over and receive a $20.00 DSW cash dollars. WELL LET ME TELL YOU! Purchase the shoes online and never got the DSW CASH. So I decided to go to the store and inquiry. They feed me a bunch of BULL and tell me that I will receive the DSW dollars in January! I have called and email and never go a response. Just getting generated emails! Last time shopping at DSW!

This is absolutely the worse customer service experience. I ordered a pair of Ralph Lauren boots - which I received but in the wrong style. DSW sent the wide calf style - which I did not order and does not fit. I called DSW customer service; have been on hold for over 30 minutes, and have yet to speak to a representative. Further, I ordered these net day delivery so I wasted another $25 on express delivery. I will NEVER order or purchase ANYTHING from SW again.

They advertised a FREE weekender, so I order a pair of shoes just when the new email offer came out. I paid for the shoes and they didn't send the free weekender bag. They said they ran out, HOWERVER they were still posting their emails of getting a free weekender, but they were out of stock.

I called and spoke w their Manager Cheryl and told her about this and she didn't care. She just said they ran out. Total false advertising!

I returned a pair of shoes and received confirmation from DSW that it had issued the refund (about $236) but the issuer of my credit card says it has not received anything from DSW. It is now almost a month since the purchase and I cannot get this resolved.

Last year when I visited Columbus, I visit DSW for buying new sandals for me. The shoes were too gorgeous and were made of good material + the prices were too awesome. I would recommend everyone who visit Columbus in future please visit DSW for your footwear shopping.

UPDATE
While I am not happy about the quality of the shoes, DSW refunded the cost. Having said that, the preferred outcome was to replace them, yet of course they are no longer carrying this item. I suppose this will have to do.

ORIGINAL REVIEW
I bought these Anne Klein shoes 8 mos ago from DSW and was horrified tonight to see the heel is cracked and broken, I luv these shoes, wore about 5 times. THIS IS UNACCEPTABLE! I'm an avid shopper of DSW and would like to believe this is a one off. The resolution I want is a NEW pair shipped to me at no cost. I'll gladly return the pair I have in exchange. I'm waiting for corporate to respond or reply to my request to abuse of next steps

I needed shoes for a wedding, and tried so many on, because I have a hammertoe.
My daughter was in the DSW store, and e-mailed me with the picture of a shoe, and
Asked me if I liked it----I loved it! So we sent for a 6-1/2 and 7. It is a Nanette Lepore,
Danielle NL *******-Black. I tried both pairs on and the 6-1/2 was very comfortable.
I shoved that hammertoe right in the shoe, and started walking in them. I am 86 yrs. Old and I danced all nite at the reception. Thank you DSW. Carmela H.-9/03/18

Beware! The shoes I ordered on online arrived scuffed up, and the bottoms had a lot of dirt, and signs of usage! This is my second bad experience with them.

Free shipping because Forrest Gump could get it to you faster. It literally took six days to get my shoes from Trenton New Jersey to VA Beach. Hell I could have walked to New Jersey in six days.

Run Forrest Run

I ordered shoes on Nov 24 when I was checking out it said 3-4 days for delivery to store. Well here we are 6 days later very rude customer service representatives from overseas

I advise you that don't order anything from dsw online as they promised to process the refund but changed mind. I am giving a zero - one star review. Had a bad experience

Excellent turn around time on getting orders out to us. Great selection of products! Shipping was fast, service was amazing. I love the products. Thank you so very much.