• DressWE

DressWE

Overview

DressWE has a rating of 3.29 stars from 458 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DressWE most frequently mention good quality, fast delivery, and online shopping. DressWE ranks 9th among Prom Dresses sites.

  • Service
    83
  • Value
    79
  • Shipping
    82
  • Returns
    53
  • Quality
    82

Proactively asks for customer feedback

22
See all photos

What reviewers want you to know

Positive highlights

  • I love my dress Content: I ordered one unique wedding dress for my up coming beach wedding.

Critical highlights

  • I have had no luck with correspondance with the customer service department, either.
  • So I ordered a dress from dresswe.com without first checking their return policy... Big mistake.
How would you rate DressWE?
Top Positive Review

“Excelent prices with an equal excelence in quality”

Maria G.
10/30/19

I ordered it from Mexico and it arrived at the appointed time. Everything I ordered came in perfect conditions. The quality of the dress was impecable, and the price was also amazing. Here in Mexico you can´t get a deal of this sorts while trying to buy a dress as fine as the one I bought in dresswe; you have to pay more than triple the cost. I not only recommend this store but will continue to purchase in it. Great site!

Top Critical Review

“Scam!”

Magdalena B.
9/20/18

Stay away from this company! I have purchased three pair of shoes from this place and they came in 2 months after. The shoes were not even close what the pictures show and were not WEARABLE!. After contacting customer service about returning them they told me they will only be able to credit me less than half for what I paid. Its a scam! Not that the quality sucks they try to keep your money too!

Reviews (458)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (70) wedding dress (34) return policy (15)
Thumbnail of user magdalenab6
1 review
3 helpful votes
September 20th, 2018

Stay away from this company! I have purchased three pair of shoes from this place and they came in 2 months after. The shoes were not even close what the pictures show and were not WEARABLE!. After contacting customer service about returning them they told me they will only be able to credit me less than half for what I paid. Its a scam! Not that the quality sucks they try to keep your money too!

Thumbnail of user summery
Summer Y. – DressWE Rep

Hi,
So sorry to hear you had some problems with your order.
Could you please let me know your order number so that I could be able to help you? Thank you. You could also contact us at info@dresswe.com for any questions. Have a nice day.
Best wishes,
Dresswe Team

Thumbnail of user cindyh155
1 review
7 helpful votes
June 13th, 2018
• Updated review

I was just given a partial refund for the dress I purchased several months ago. Shipping was very costly though, as I had to send it all the way back to China. Honestly, the dress was pretty and seemed well made but came too late for my event and the returning of it has been an ordeal. I was asked to give a more positive review by the company- this is simply an honest one for fellow shoppers.

Getting the run around!
April 17th, 2018
• Previous review

My order number is *******. I have given it to you all in an email. I have given you the reason for wanting to return it in an email. I have done all the requirements and only when I wrote a review have I gotten any response... but still not any information as to how to get it returned and my money back.

Getting ignored as I am trying to return the dress!
April 11th, 2018
• Previous review

Dress took so long to get to me that I missed the deadline and had to get another. I sent an email to cancel the order but got ignored. Now, the dress is here but I no longer need it and I have been struggling to get any response as to instructions to return it. I wish I had read more reviews before I tried this company! Seeing this as a common theme.:-(

Thumbnail of user chelseas12
1 review
5 helpful votes
April 2nd, 2015

I bought a prom dress from this site, and when I go the dress it was completely different from the picture. In order to return it you have to send pictures to persuade them. I suggest NOT to buy from them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user summery
Summer Y. – DressWE Rep

Dear Chelsea:
Thanks for your review. I’m so sorry for your displeasure in this shopping. Could you give me your order number so that i can check it for you?
If you have any questions, please write to me here: info@dresswe.com or service@dresswe.com
Have a nice day!
Dresswe.com

Thumbnail of user mariag508
1 review
1 helpful vote
October 30th, 2019

I ordered it from Mexico and it arrived at the appointed time. Everything I ordered came in perfect conditions. The quality of the dress was impecable, and the price was also amazing. Here in Mexico you can´t get a deal of this sorts while trying to buy a dress as fine as the one I bought in dresswe; you have to pay more than triple the cost. I not only recommend this store but will continue to purchase in it. Great site!

Thumbnail of user jackieh142
1 review
1 helpful vote
February 11th, 2019

I purchased a dress online and when it arrived, it did not fit correctly. I immediately contacted customer service to request a refund. They then started a negotiation on how much they would offer as my refund. It started low and then slowly went up, but ultimately they are refusing to give me my full refund. I would not recommend this company!

Thumbnail of user nataliem23
1 review
2 helpful votes
April 23rd, 2015

My dress came exactly as the picture like I ordered, and fit well as it was ordered to my size. I'm pleased with the quality of the material and the dress in general. However the customer service I received was unsatisfactory. My order tab was never updated and I also had to message customer service for my order updates. I was told on one occasion my dress would be shipping within a week or so, and once the time frame came and passed I inquired as to why I had not recieved a shipping update message, and was told that they needed to know my deadline so they could ship it on time. So basically I was lied to about shipping the first time. I paid shipping 3 times on my order. Once when I first paid the order but 2 more times for international shipping which was not mentioned before purchasing. Customer service had timely replies but was sometimes untruthful and it was inconvenient having to message them everytime you wanted to know what stage your order was in. A great quality dress but less than average customer service. So buyer beware this website will cost you a lot of patience and time and some hidden fees.

Thumbnail of user jackr116
1 review
2 helpful votes
September 28th, 2017

Initially introduced to dresswe by a close friend of mine, I have grown fond of this place. I am not a person that is easily pleased, but thanks to the massive selection available here I always manage to find something for me. When I dont, customer support is always there ready to assist me.Not only that, but shipping is very fast. This dress arrived a lot sooner than I anticipated and was glad to get it early as I had time to try it on. Great site!

Thumbnail of user pabloa13
1 review
1 helpful vote
February 17th, 2017
Verified purchase

It was my first time ordering from this site, and I have to say I am impressed. My friend recommended it to me saying the button-down shirts were well made and made him look "fancy". He is always looking sharp, so of course I believed him. It might seem a little expensive, but they are definitely worth it. My shirt arrived just in time for a ceremony I had to attend. I received many compliments on how well my outfit looked. I felt full of confidence, and really enjoyed that evening.

Thumbnail of user quitiag
1 review
1 helpful vote
June 24th, 2020

I ordered a pair of sandals two months ago and i haven't received them. I've emailed the company three times to cancel my order and to refund me my money and I haven't got a response.

Thumbnail of user nandinig
4 reviews
1 helpful vote
December 9th, 2018

It's really great to see such a collection of elegant dresses here. I was looking for a gorgeous evening dress which will suit in Winter also. And, I found here a loads of dresses which were awesome as well as difficult to choose the perfect one. All were stunning! Anyway, I got my dress and its perfect with my height and body. Thanks for your service.

Thumbnail of user xdeew
1 review
0 helpful votes
November 7th, 2014

I was really nervous before making an order, not knowing what to expect. Especially having to purchase it in a larger size (22). I choose the colour white. Wonderful! Very beautiful. The dress is really well made. Exactly the same as buying a dress from a local store. The stitching with fine workmanship and the rushing is simply amazing. I would definitely purchase from this site again. If you are nervous about buying from here, don't be!

Value
Quality
Thumbnail of user pamelab31
1 review
0 helpful votes
October 1st, 2015
Verified purchase

The dresses I purchased were just FABULOUS! Dresswe product is awesome and I tell all my friends about this webiste.

Thumbnail of user nickp96
1 review
11 helpful votes
February 21st, 2018

I ordered 2 dresses from dresswe.com, order number *******. They did not look or fit as described on the website.

I read the return policy carefully and followed their instructions. However, upon emailing them as they requested in order to obtain the shipping address, they made some new claim that they could only offer me a small percentage of the cost due to specially making this dress, that they are just the manufacturers. This violates their advertised policy which offers a full refund. This amounts to a scam.

I would appreciate appropriate resolution, refunding me fully for the order I placed. Otherwise I will have to take further action in litigation.

Thumbnail of user selminah
3 reviews
3 helpful votes
December 14th, 2015
Verified purchase

I have been purchasing stuffs from Dresswe for a few months. Everything was pretty good, the products are always as described. Occasionally there was delay for the delivery but the customer service is very good, always respond within 12 hs. I once got a $10 coupon for a delayed delivery. Honestly the price is so good, most people would not really mind to wait!

Thumbnail of user jamsm1
1 review
1 helpful vote
May 29th, 2017

Due to the double layer it is not transparent. A perfect A-line cut to conceal existing pots. In our latitudes it is quite a summer dress. The delivery took place in the padded envelope, the delivery time shorter than predicted. I am more than satisfied for this low price.

Thumbnail of user solomonc5
1 review
0 helpful votes
May 16th, 2017

I ordered this dress for prom, and it came very quickly, so I did not have to worry about that. It is a bit small for me, but not enough to make it uncomfortable to wear. All the embellishments look wonderful apart from a couple of loose threads, which aren't really visible and can be easily fixed. As for the colour, I ordered this dress in navy and I didn't regret it - it looks exactly like in the pictures. Thank you, Dresswe!

Thumbnail of user rt28
1 review
4 helpful votes
May 1st, 2014

I ordered 3 dresses. I received 2 that were sent through UPS and I'm still waiting for the 3rd. For some odd reason it was sent through Canada post. I need the dress in may 3rd. I'm really dissatisfied with the service. My order number is *******

Thumbnail of user summery
Summer Y. – DressWE Rep

My dear friend:
I have received your message. I'm so sorry for the problems you have met.
I will communicate with our sales manager and reply you as soon as possible.
You can also write me here: service@dresswe.com or info@dresswe.com.
Our sales manager will contact you.
Thank you for your feedback.
Dresswe

Thumbnail of user diegob20
1 review
0 helpful votes
February 18th, 2016
Verified purchase

My dress is amazing good price + good quality, highly recommended it.the only note that i had is, better to get one size smaller than your actual size i get size 16 but looks little bit fuzzy. Hope i get size 14 instead. But it looks gorgeous on me as all my family and friends said.

Service
Value
Shipping
Quality
Thumbnail of user cherie39
1 review
3 helpful votes
April 14th, 2015

Yep, just like almost ALL the other one start reviews, I am throwing my experience in there as well. The bottom line is that if each of the one star reviews was a different experience, then I could understand giving the benefit of the doubt... but every single review is the same. They have very poor customer service, when you have an issue. The quality of the dresses and shoes are poor, and if you even dare try to return the goods, not only do you have to prove with pictures the reason why you want to return, but you end up paying a fortune to ship it back, which means it's not worth it and you are out all your money with a crappy dress/shoe. This company knows this, that is why they don't care if you don't like the product. They make it nearly impossible to send things back and get your money back. LISTEN TO THE ONE STAR REVIEWS PEOPLE!

I thought I ordered my dress in plenty of time for a wedding that I was attending. They were very helpful when I wanted to have it custom to my measurements. They responded very quickly and they answered all those questions. Then I realized that I did not give myself enough time to do custom order, and ordered a standard size thinking that it would not take very long to get to me. 13 days later and it still had not shipped. I knew that it would take a while to ship from China, so I was getting quite worried about it. I emailed them twice about cancelling the order, which is when I learned that if you cancel after 72 hours, you 'might' get a 50% refund. Great. And keep in mind that they are in Hong Kong, so if you email them you will have to wait a day to get an answer, since you know, customer service is poor and apparently they only check/answer their emails at the end of their day.

After 3 emails trying to find out when this dress would even ship out, all I got back was "if you cancel, you will only get 50% back" Every. Time. They NEVER answered my question. I finally cancelled the dang thing. It's a robot answering all the emails I swear. Never once addressed my question on the shipping, and from all the other reviews I read, I would have been stuck with a poor product that 'might' have been in the color and size I ordered.

I did eventually get half my money back, but I would not recommend ever buying from them unless you are in China or very close to them. It just takes to much time and their return policy is a joke. I have never heard of any company requiring pictures of why you don't want the clothes or why they are not to your liking. That's just asinine.

Thumbnail of user summery
Summer Y. – DressWE Rep

Dear Cheri:

Thanks for your review. I’m so sorry for your displeasure in this shopping. Could you give me your order number so that we can give you a satisfactory solution?
If you have any questions, please write to me here: info@dresswe.com or service@dresswe.com

Have a nice day!
Dresswe.com

Thumbnail of user amym56
1 review
1 helpful vote
November 26th, 2014

I was wondering how much it would cost to have 6 dresses made, one of them being a larger one.

Shipping
Quality
Thumbnail of user sahshak
1 review
0 helpful votes
November 16th, 2015
Verified purchase

Must admit I was very nervous about ordering online; but when I received my dress I was very pleased. It fits perfectly. The color was beautiful. I ordered pink.
I'm very hard to please but this dress exceeded my expectations. It only took about three weeks from order date. Great product.

Thumbnail of user rhodan1
1 review
0 helpful votes
September 20th, 2018

I was recommended to the site by a friend after terrible experiences with so many 'global' clothing sites. I was a bit skeptical about shopping here but OMG! I cannot think of shopping anywhere else. I mean I got the fastest shipment of my goods. The quality is amazing. The clothes look exactly like they do in the site. I am shook guys! Thank you so much and I will definitely be back.

Thumbnail of user lill615
1 review
1 helpful vote
November 16th, 2015
Verified purchase

Exactly what you see. I am excited to see the dress. The dress was quite greatly made. I loved it very much. The customer service of this online shop was also very kind to help me.
Material turned out great and it is exactly what you see what you get. They did a great job. I will come here again if any other dresses were required.

Thumbnail of user jeannyl
1 review
1 helpful vote
June 4th, 2014

Good site but the delivery was too slow, they could be faster. I bought a party dress and prepare to wear it on my brother's wedding, because of its low price, I was ready for dispointing on bad quality. But when I receive it, I was surprised to it's quality is quite good! And looks as pretty as it shows on site! But the delivery was too slow, I received it just the day of wedding. You can do better!

Thumbnail of user elizavetar
3 reviews
26 helpful votes
October 26th, 2015
Verified purchase

The dress I ordered is great. I'm so glad that I ordered it. Thank you very much for the fast delivery. This dress is by far the best piece in my wardrobe. I highly recommend this dress every woman who wants to wear something extraordinary.
Good purchased & cost.

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From the business

Hear we share dresswe reviews! Welcome to share your shopping experience about dresswe.com!

Business History

Our company are devoted to making the best wedding dress for all females and we hope that every girl can realise the sweet dream when wearing our wedding dress.No matter who you are, no matter where you are, choose dresswe to make a gorgeous encounter here.

Company Representative

Thumbnail of user summery
Summer Y.
Dresswe Sales Presentation

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