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DressWE
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DressWEReviews 456

3.3
dresswe.com

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DressWE Reviews Summary

The company enjoys a mixed reputation, with many customers praising the quality and aesthetics of their products, often highlighting fast shipping and a wide selection of fashionable options. However, significant concerns arise regarding customer service, particularly in relation to return policies and responsiveness. Numerous customers report difficulties in obtaining refunds, with some feeling misled about the return process. Delays in order fulfillment and inconsistent sizing further contribute to dissatisfaction. Overall, while the product quality garners positive feedback, the customer service experience leaves much to be desired, indicating a need for improvement in their support approach.

This summary is generated by AI, based on text from customer reviews

service
83
value
79
shipping
82
returns
53
quality
82

We monitor reviews for authenticity

Italy
1 review
1 helpful vote
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Nice dress fits me very well, both in size and shape. And the price is also very suitable for me. I'll buy more dress here. 5 stars for the sweet girl who get my call :)

Date of experience: May 14, 2014
North Carolina
1 review
3 helpful votes
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I ordered my niece prom dress a week and a half ago and her prom is this Saturday. Still havwnt got a trapped about my order. Only respose I've got was to get me know my payment has went through and that my order will be processed ASAP as requested. I've tried calling. The number isn't a 10 digit number so Im starting to regret ordering from this website. I've also tried emailing a couple of times. Still have not gotten a response. I need my niece dress now!

Date of experience: May 12, 2014
Summer Y. — DressWE Rep
over a year old

Dear my friend
Please send us your order number and we can check its situation now. As a rule we spend 8~10 days for clothing it, and 4~8 days for delivery, so it cost nearly 2/3 month to wait. We feel sorry to make you wait such a long time, but a good quality the dress will have. If you have any other questions, please send e-mail to info@dresswe.com or service@dresswe.com. TKS a lot. And wish you a good day!"

Texas
1 review
1 helpful vote
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Gergous dress with nice price! I seldomly buy clothes on net, but this time I did a beneficial try, and get a good result. My dress is nice but shippment was a little slow.

Date of experience: May 12, 2014
New Jersey
1 review
5 helpful votes
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Placed my order the 3rd of May. Was excited to find my dress at this price on this site. After doing some research I decided to purchase the dress any way. I've have tried contacting them through the chat, which no one ever seems to be available, and have also messaged them via email and through the their site with no response. My status on my order has been the same since the 3rd, simply stating it's been paid and been prepared, no other information, or updates since then. I'm getting kinda of worried!

Date of experience: May 10, 2014
Summer Y. — DressWE Rep
over a year old

Do you remember your order number? You can send it to us & we will check it for you. The order of dresses on our website will in a preperation period, usually we spend 8~12 days for clothing. Please wait with patient and send messages while you have any other problems You can send your order number & we could check the order for you!

California
1 review
1 helpful vote
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It's cute and made of nice quality. I was surprised by the quality of this skirt in-person. The material is of good weight and has the right amount of stretch. I'm 5'9/slim and a small one fits perfect. I would definitely buy a skirt like this again..

Date of experience: May 4, 2014
Michigan
1 review
7 helpful votes
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I'm order my prom dress since April 23rd and I've been waiting on my dress that was only supposed to take a few days to come. It's almost Prom I only got two weeks left and I'm really stressing over this. I've e-mail plenty of times I never get nothing back and I'm very disappointed at this point & I regret making this order. Order # *******

Date of experience: May 3, 2014
Summer Y. — DressWE Rep
over a year old

My dear friend:
I have checked it for you. It is still in making. But don't worry about it. It needs just a few days.
If it has some new information. I will inform you.
You may also write to me here: service@dresswe.com or info@dresswe.com.
Our sales manager will contact you.
Thank you for your feedback.
Dresswe

Oregon
1 review
5 helpful votes
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I ordered 2 dresses being confident that if we did not like them we could return them. One dress the beading was a different color and both dresses dont fit at all. So we are not 100% satisfied and as the pollicies say you can return them. There is no way, they tell me that the dresses are made to size, while I ordered a standard size! I wont get a penny back! Imagine how stupid this is me being a mom of 3 daughters in high school and college and constantly in need of dresses, I could have been a great costumer and given a lot of recomendations to all the other girls in the school but instead I will copy this review on my facebook page and hopefully every one will share it! To bad!

Date of experience: May 2, 2014
Summer Y. — DressWE Rep
over a year old

My dear friend:
I can understand the feeling you have and I'm so sorry for that. Can you give me your order number so that I can check it for you. I will also communicate with our sales manager. Then
I will reply you as soon as possible.
Moreover, have you read the page Returns, Refund & Dispute http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1,
You can know well about the rules.
You can also write me here: service@dresswe.com or info@dresswe.com
Our sales maanger will contact you.
Thank you for your feedback.
Dresswe

Canada
1 review
4 helpful votes
Follow R T.
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I ordered 3 dresses. I received 2 that were sent through UPS and I'm still waiting for the 3rd. For some odd reason it was sent through Canada post. I need the dress in may 3rd. I'm really dissatisfied with the service. My order number is *******

Date of experience: May 1, 2014
Summer Y. — DressWE Rep
over a year old

My dear friend:
I have received your message. I'm so sorry for the problems you have met.
I will communicate with our sales manager and reply you as soon as possible.
You can also write me here: service@dresswe.com or info@dresswe.com.
Our sales manager will contact you.
Thank you for your feedback.
Dresswe

Texas
1 review
4 helpful votes
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DO NOT ORDER FROM THIS WEBSITE.
We emailed this company about buying a dress and they got back to us promptly. As soon as we ordered and received the dress, we were extremely disappointed. There were issues with the Bodice. The sewn in bra cups are to high, the Left side of the dress (shoulder sleeve) keeps slipping off my shoulder and is not secure. The neck line gaps out from my chest and is not fitted. The material is extremely heavy.
I have tried to contact the website multiple times and they have stopped replying. I am now looking into my credit card company and seeing if they can dispute this for me.

Date of experience: April 24, 2014
Summer Y. — DressWE Rep
over a year old

Dear friend:
I'm so sorry for the problems you have met. Could you give me your order number so that i can check it for you? We will reply to you as soon as possible.
You may write to me here: service@dresswe.com or info@dresswe.com.
Thank you for your feedback.
Dresswe

Georgia
1 review
6 helpful votes
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I've placed my order on 04/08 it was paid for on the same day, and my shoes are still in the same status in the flipping warehouse order *******. I have tried to email the company several times and has not received a response

Date of experience: April 23, 2014
Summer Y. — DressWE Rep
over a year old

Dear friend:
Thank you for your E-mail. I'm so sorry for the problems you have met. I have checked the E-mail
For you. Your shoes will be on delivery in few days. Please wait for it patiently. Anyway, if your shoes be delivered, I will inform you.
You can also write to me here: service@dresswe.com or info@dresswe.com
Our sales manager will contact you.
Thank you for your feedback.
Dresswe

Illinois
2 reviews
8 helpful votes
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This website is a total scam. I ordered a dress January 26th. It arrived the end of February and didn't fit. I tried to contact Dresswe on their email form which required that you list your email address. They claimed my email address was incorrect, which it was not. There was no telephone contact. I went to the Post Office to try to send it to the address from whence it came. The cost to return it was $140 which was considerably more than the dress was worth. After several more efforts to contact the company I finally gave up and contacted American Express. The company told American Express that I had not returned the dress according to their policy. I certainly did everything in my power to do so, other than pay $140 to return it. They managed to send me 3 emails to the email address which they claimed was incorrect! Those emails were sent from a no reply address.

Date of experience: April 23, 2014
Summer Y. — DressWE Rep
over a year old

My dear friend:
I'm so sorry for the problems you have met on Website. Please give me your order number so
That we can check it for you.
You can also write to me here: service@dresswe.com or info@dresswe.com
Our manager will contact you.
Thank you for your feedback.
Dresswe

India
1 review
4 helpful votes
Follow amber s.
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Prom is next week and we are not able to contact this company after ordering a dress. Their website is not recognizing our email, even though we received confirmation of payment/order via email. Payment has been withdrawn from my bank account. I am not even able to email them because the website will not allow us to since it does not recognize the email we are entering! There is no phone number to call that is valid.
SCAM It looks like we may be out $160. But I'll be contacting the BBB and putting the word out all over the internet!
DRESSWE if you read this see order # ******* NEED DRESS BY April 23rd!
Those positive reviews I'm reading must be part of the scam!

Date of experience: April 23, 2014
Summer Y. — DressWE Rep
over a year old

My dear friend:
I have send e-mail to you. Have you received my e-mail. Please send me the screen shot
Of the log in on our website. We will solve your problem as soon as possible.
You can also write me here: service@dresswe.com or info@dresswe.com
Our sales manager will contact you.
Thank you for your feedback.
Dresswe

New York
1 review
3 helpful votes
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My prom is May 17 and I'm getting stressed, because i need it to be here ASAP. So I'm hoping it hurries and get here it's already been 2 weeks.

Date of experience: April 22, 2014
Summer Y. — DressWE Rep
over a year old

Dear my friend:
Could you give me your order number so that I can check it for you? I will reply as soon as possible.
You can also write to me here: service@dresswe.com or info@dresswe.com.
Thank you for your feedback.
Dresswe

Ohio
1 review
3 helpful votes
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I ordered a dress from this site and was told they could modify the dress to my requirements with no problem. 30 days after paying for the dress I was contacted and told they could not and was asked if they could do it as pictured. I agreed, but when I received my dress the applique was still not as pictured and was poorly stitched. It looked like they just cut patches and tacked them on... The coloring was off and my dress looked nothing like what I ordered. I also did not receive a smaller item in my order. I tried to dispute the order but could not - the website kept telling me my order was not disputable.

Date of experience: April 22, 2014
Summer Y. — DressWE Rep
over a year old

My dear friend:
I have checked your order number 127881, you haven't received the Elegant Elbow Bridal Veil with Satin Edge. That's our fault. I have contact our sales manager. So please send an e-mail
To service@dresswe.com to solve your problem.We will solve your problem as soon as possible.
Hope your reply.
Thank you for your feedback.
Dresswe

Ohio
3 reviews
14 helpful votes
Follow Tony H.
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I recently bought a dress from dresswe.com. The dress itself was approximately $125, but $150 including tax. The dress was delivered to me 2 months after I ordered it, which was over the time period in which dresswe said the dress would be sent to me. That was the first problem. Then, when I tried on the dress, the material was detaching from the dress, and the beads on the dress started to fall off after just trying it on once! I then emailed customer service hoping for them to fix the problem, so I sent them an email with 5 picture attachments of the dress showing all of the problems I had with it. When the customer service representative replied, she said that, "From your pictures i think the dress is ok. It does fit you. And please accept it." The grammar of the representative seems below mediocre, and they have refused to reply to me ever since. I tried calling the number(s) that the representative gave me, but the number led to a automated voice message saying that I didn't have access to call. Please don't buy from this site. I don't believe I'm ever getting my $150 back.

Date of experience: April 21, 2014
Summer Y. — DressWE Rep
over a year old

Dear friend:
Sorry for the problems you have met. Because our dresses are all made-in-order. It needs a long time to make it. Moreover, for the problems of your dress, I will contact our sales manager and solve your problem as soon as possible. Please send me your order number.
You may write me here: service@dresswe.com or info@dresswe.com.
I will make sure our sales manager contacts you for details.
Thank you for your feedback
Dresswe

New Jersey
2 reviews
4 helpful votes
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Took a long time for the dress to ship (almost a month). Dress is too big and they are in no way making this return easy. Have emailed 3 times for the return instructions and they keep asking for pictures? Of a dress that is too big? Do your self a favor and order somewhere else where returns are easier. I can already tell this is going to involve a paypal dispute.

Date of experience: April 21, 2014
Summer Y. — DressWE Rep
over a year old

My dear friend:
I'm so sorry for the problem you have met. Could you give me your order number so that I can check it for you. I will reply to you as soon as possible.
Moreover, please give me the photos of your dress.
You can also write me here: service@dresswe.com or info@dresswe.com.
Our sales manager will contact you.
Thank you for your feedback.
Dresswe

Illinois
1 review
4 helpful votes
Follow tish s.
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I hope my daughter gets her prom dress we ordered a dress on the 4th of April and her prom is the 3rd of may so far very unhappy with this

Date of experience: April 17, 2014
Summer Y. — DressWE Rep
over a year old

My dear friend:
I’m so sorry for the trouble you have met. Could you give me your order number so that I can check it for you? Our proms are all made in order, it needs 8 to 12 days to make. So wait for it patiently. Please give me your order so that I can tell you the information about your prom.
You may write to me here: service@dresswe.com or info@dresswe.com.
I will make sure that our service manager contacts you for details.
Thank you so much for your feedback.
Dresswe

Virginia
1 review
4 helpful votes
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I have placed an order and i have no tracking no nothing looks like a scam to me i hope i get my dress before prom

Date of experience: April 15, 2014
Summer Y. — DressWE Rep
over a year old

My dear friend:
Could you give me your order number so that we can check it for you. We will solve your problem as soon as possible. Wait for your reply.
You may write to me here: service@dresswe.com or info@dresswe.com.
I will make sure that our service manager contacts you for details.
Thank you so much for your feedback.
Dresswe

New Jersey
2 reviews
12 helpful votes
Follow mia c.
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My mom ordered my prom dress for me the 31st of march and we paid for priority shipping and I still haven't received it. I need by the end of this week and I am very upset.

Date of experience: April 14, 2014
Summer Y. — DressWE Rep
over a year old

My dear friend:
Could you give me your order number so that I can check it for you. I’m so sorry for the problems we bring to you. We will solve your problem as soon as possible.
You may write to me here: service@dresswe.com or info@dresswe.com.
I will make sure that our service manager contacts you for details.
Thank you so much for your feedback.

Canada
1 review
5 helpful votes
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Please please please do not order from this people I placed an order on march 29 and im still waitting for someone to answer me I bought this dress for my wedding and I'm not sure if ill even get it on time no one answers me no one response I have asked for my money back so I can go and buy another dress somewhere else and nothing this is not even professional i just want my money back in full what is said on the website about the length as to when i was going to receive it not true at all so please people do not give your money away you won't get your dress and your just going to loose your money I cant even rate this website im just so pissed off right

Date of experience: April 11, 2014
Summer Y. — DressWE Rep
over a year old

Dear friend:
Could you please give me your order so that I can check it for you! I will communicate with my
Workmates and reply to you soon.
Please write me here: info@dresswe.com or service@dresswe.com
Dresswe

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