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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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HORRIBLE COMPANY.
NO WAY TO RETURN AN ITEM YOU DO NOT LIKE, OR DOES NOT FIT.
NO ADDRESS / RETURN ADDRESS ON WEBSITE.
NO PHONE NUMBERS ON WEBSITE.
HAD TO GOOGLE PHONE NUMBERS.
DON'T BOTHER.
#'s = EITHER CALL BACK DURING BUSINESS HOURS [ DUH! IT IS BUSINESS HOURS}!
OR THIS # IS NOT IN SERVICE AT THIS TIME!
I'M OUT $263+ dollars!
Buyers beware This is a terrible site! The sizes are very screwed up even with US conversion of the items, the fabrics are cheap, you can never get a hold of customer service and the responses always 24 hours or more to any question. Returning things is a nightmare! Finally I did put a dispute in with PayPal to get the instructions on returns and then it sounds like where you send it in California, that distributor takes no complaints and it sounds like my items may never be returned which means I won't even have the cheap items but I will not get a refund! This is the most horrible online site that I have ever experienced and I guess it's a live and learn situation and an expensive lesson! This place is awful and the quality of the clothing is awful so don't waste your hard earned money. I wish I would've read the Better Business Bureau reviews before I ordered from them because the better business bureau reviews are highly negative. They did finally come up with an attempted solution of giving me a $20 credit on my account for my next order and there will be no next order EVER! Hate this online company and I give them "F" in quality and customer service.
Dear Amelia,
We are sorry to hear that you were not satisfied with your order.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
Dresslily Customer Support Team
I ordered a dress that I haven't received. I contacted DressLily through email and they suggested that I should try to find where my order is. That was impossible as the tracking number did not work.
Dear sophia m，
We regret to hear that you did not receive your order.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the client during the check out process.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
We have sent the email about the solution via our ticket system. Please kindly check it and reply to us.
Thank you so much for your patience.
Dresslily Customer Support Team
I have not received quite a lot of items from my orders. When I try to contact dresslily it is impossible the way the contact site is set up. Eg they say enter a code and their is no code there. Please don't forget me dresslily I really need all items I ordered. I am in Australia. Bad publicity is bad bad bad publicity.
Dear Nola,
Thank you for taking time to give a feedback.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We have messaged you regarding your case. Please login to your account to reply to us.
Best regards,
Dresslily Customer Support Team
Very hard to return your product I am a large man ordered XXL to make sure that they would fit they look like they would fit a kid very hard to communicate with
Dear Customer,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
Don't even think about returning an item if you don't like it, it doesn't fit or it is not what you expected. In my opinion, returns are a nightmare and customer service is terrible.
I will NEVER order from Dresslily again.
Dear Kathy,
We are sorry to hear that you were not satisfied with your order.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here:
http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
Dresslily Customer Support Team
I ordered a bathing suit for my daughter on April 18 and i got an email that it shipped out the next day. According to tracking it got to US customs on April 30. I still have not received my order. I contacted my post office and they dont have it so I contacted support through the company website. They told me to contact the post office and to wait under JUNE 19TH for my package which is past the 25 days that i was originally told. This company isn't customer focused like they claim. I am far from happy. All I want is a refund on my order. I spend thousands online and this is one company I will not order from again.
Dear Nicole,
We apologize for the inconvenience you have occurred.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
Like alot of people i had only got part of my order. But they refunded my money on the part i did not recive. So they did what they said they were going to do.
I only received half my order. Support told me to wait for 2 weeks after my item was suppose to have arrived and also to contact my post office. I was not happy with this response. After leaving a review support contacted me and issued a refund. Thank you for the refund.
My items where shipped on April 8th. They were suppose to take 10-25 days. I received one item but not the second item. I contacted their support. They told me to contact my local post office. They then told me I needed to wait till June 8th... Seriously why do you put it is suppose to take 10 to 25 days if that is not a correct time line. If you do not know how long it is going to take you should clearly state that on the shipping timeline rather than 10 to 25 days. You should do the work of tracking the item down rather than expect the customer to do it. This will be my last order.
Great culture, supportive environment. When projects get hard everyone is helpful and kind. There is a lot of trust in the team and there is nobody I don't like. There is a great social culture too if you want it, with people regularly going to the pub after work or meeting up for stuff on the weekend. Great office location, flexible working hours. My life is nicer now I working here. Best company I have ever worked
I am trying to return 2 items, and it says I need to attach files, what does this mean? Is there a reason I need to say this in 100 characters or more
Dear Christina,
We are sorry to hear that you were not satisfied with your order.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here:
http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
Dresslily Customer Support Team
My advice to EVERYONE: DO NOT PURCHASE FROM DRESSLILY. I ordered two dresses, first off when you receive the product, they are not shipped from the company with a return label in the package, in case the item you bought does not fit. They offer no phone number in customer service. The only address on the package you get is some foreign address. I sent my package back over 3 weeks ago, i just wanted to exchange for a different size, and have not heard a word. They are the worst company I have ever dealt with. PLEASE DO NOT ORDER FROM THEM.
Dear Victoria,
We are sorry to hear that you have sizing issue.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here:
http://www.dresslily.com/m-article-id-80.htm.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Regarding your order, we have offered solutions to you in our ticket center. Please kindly log in your account and check it.
Best regards,
Dresslily Customer Support Team
Dont ever order from this company. Almost impossible to return anything. No way of communicating by phone. Clothes are not true to size.IT would be great if i could get a return label.
Dear Robin,
We appreciate your review.
We regret that there is no phone call service on our website.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here:
http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
Dresslily Customer Support Team
I will never order again I ordered over 3 items paid for expedited shipping and still haven't received my items I advise everyone to never ever order from them again I ordered in April its May and I'm still waiting one of my items were unable to be shipped because apparently it's on back order
Dear Jacki,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
Your package has arrived the destination and we have sent an email to you with the details.
Please check it in your account.
If you have any more questions about your order status please contact us via our Support Center.
Best regards,
Dresslily Customer Support Team
Does anyone know the customer service number I can't find one any we're I still haven't received my package and I ordered on the 9th
Dear Kim,
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
As for your order, we have replied to you in our ticket center.
Please kindly log in your account and check it there.
We hope to hear from you soon,
Dresslily Customer Support Team
I used to order a lot from this website, the products are worth the wait and the price is low. However, last time I encountered the dark site of it. They shipped me a package and due an error on the side of the delivery company, they forgot to put the package on my claim voucher, so it got sent back to dresslily warehouse. After 2 months of non-arrival, I contacted support with my question where the package is and they just told me it has been delivered, it is out of our hands, read our Q&A, nothing we can do for you. After contacting the delivery company, they told me they had returned my package, I sent in a ticket again, asking to resend my package, cause it had been legally returned and they were obliged to hand me over the goods upon which they told me they would start an investigation. Finally they contacted me and told me they didn't have the goods anymore and offered me a 60% refund, best they could do. I got angry, told them it wasn't legal, upon a return of goods they HAVE to offer a full refund. Finally they 'made an exception' for me and offered me a near full refund (they used some excuse about dollar-euro exchange rates) of the products I did receive. The entire process took over a week and lots of calling. After this, I will never place an order again, since they will obviously try anything to not be responsible if something ever would go wrong. Better go to Aliexpress, they take responsibility.
Dear Heleen,
Thank you for your feedback.
Your package was returned by the mistake and we have arranged the full refund to your payment account.
For more details, we have sent an email to you in our ticket center.
Please kindly check it in your account.
Best regards,
Dresslily Customer Support Team
I ordered and returned 5 dresses that took over a month to receive and then, with a valid refund ticket #, they have NEVER refunded the 120.00. DO NOT order anything from them
Dear Customer,
We are sorry to hear that you were not satisfied with your order.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here:
http://www.dresslily.com/m-article-id-80.htm.
We have not received your returned package.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
Dresslily Customer Support Team
Dresses are looking great in pictures but when they deliver it to you its totally different products. The quality of the fabrics are very cheap and the sizes are inconsistent. I ordered XS and its even bigger than the XXL that I ordered. One of my order just arrived today after few months and guess what. It's not even close to the picture. I will never buy in this store again.
Dear Catherine,
We are sorry that you were not satisfied with your order.
Dresslily provides very accurate product descriptions on all of our product pages.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Support Team
After posting my negative review of Dresslily on this website because I didn't get my order from April 11th and filing for a refund through PayPal, Dresslily refunded my money and told me, should the items still arrive to consider them a gift.
Dear Gudrun,
Thank you for your review.
For the shipping method you have chosen, there is no tracking number available and it can not be tracked online.
We have sent an email to you with solutions regarding your order.
Please kindly log in your account and check it.
We look forward to hearing from you there.
Best regards,
Dresslily Customer Support Team
Normally a 2x would be way too big but I read that their clothes run small. They're not kidding! 5 shirts and I won't wear any of them. They're pretty but... as others have stated I waited forever to get the order only to find that they're too small! Ordered 4/8... received 3 of the 5 after a month (I too paid for expedited shipping) and finally the other 2 shirts arrived today 5/19. I wish I could send back or exchange but I have a feeling that'd be a waste of energy.
Dear Cynthia,
We appreciate your review.
We have a Size Chart displayed on each product page.
Customers are recommended to choose the correct size according to the size chart.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We have messaged you regarding your case. Please login to your account to reply to us.
Best regards,
Dresslily Customer Support Team
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cecelia C,
Thank you for taking the time to write a review.
Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a size.
We kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasing.
We have sent you a message with solution via our Support Center.
Please kindly login to your account and reply to us there.
Thank you for your understanding.
Dresslily Customer Support Team