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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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I ordered two fidget spinners at the same time. Dragon wings came in a week ago but still waiting on Dragon fidget spinner*******
I ordered 5 wigs and they are called your favorites I only received 4 and they were Aweful I wouldn't wear those wigs to empty my trash can... they are not nothing what they look like a month and a half later I email them and no response went to my Account WOULD YOU KNOW IT... IT ONLY SAID 4 FAVORITES NOW I PAID 68 FOR 5 WIGS AND ONLY GOT 4 WITH NO REFUND
Dear Paulette,
We are sorry that we could not meet your expectations.
We do provide very accurate product descriptions on all of our product pages.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Regarding your issue, we have replied to you in the ticket center on May 24th. We have also sent a new email to you.
Please log in your account and check them in "My tickets".
We are awaiting your reply there.
Dresslily Customer Support Team
I have ordered from your website a few times and have never been disappointed. The clothing I purchased in the past have fit me perfectly, was pretty much how it was described on the site, and the wait on shipping isn't bad either! I have always been a satisfied customer and will continue to buy from this site in the future!
I never recieved a tracking number for my order. Ordered one month ago, still haven't received it. How can I track my order?
Dear Clara,
We apologize for the inconvenience you have occurred.
Your order has been shipped out on May 16th.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
For more details, we have sent an email to you.
We are awaiting your reply there.
Best regards,
Dresslily Customer Support Team
I didn't receive my items within the specified time frame and I wasn't getting anywhere with where my items were. Dress Lily refunded all my money back and made sure I was satisfied. Thank You
Dear Demethra,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
We have sent an email to you regarding your order. Please kindly log in your account and check it.
Best regards,
Dresslily Customer Support Team
I PLACED AN ORDER 6 MONTHS AGO AND THEY STILL INSIST IT IS IN TRANSIT.$158.00!. I PAID THE INSURANCE ON IT, BUT THEY CLAIM ONCE IT IS IN THE UNITED STATES, IT BASICALLY IS CONSIDERED DELIVERED AND THEY WILL NOT REFUND YOU OR OFFER ANYTHING CLOSE TO IT! THEY ARE STEALING AND CREATING FALSE ADS FOR ITEMS THEY DO NOT HAVE IN INVENTORY! HORRIBLE CUSTOMER SERVICE TELLS ME TO KEEP WAITING!
Dear Amanda,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
For your unshipped items, we have full refunded to you. Please kindly check it in your account.
Thank you for your cooperation.
Dresslily Customer Support Team
There's no phone number to call, addresses on packages were different, one was China one was California.
Dear Dianna,
Thank you for your feedback.
We regret that there is no phone call service on our website currently.
But Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Regarding your order, we have sent an email to you on our support center. Please kindly log in your account and check it.
Best regards,
Dresslily Customer Support Team
I placed an order 3weeks before Mother's day so i could have it by Mother's day i never received it or never got my money back. I will not deal with them again.
Dear Kathy,
We apologize for the inconvenience you have occurred.
The shipping time depends on the shipping method you have chosen.
For the shipping method you selected, the shipping time is 10-25 business days.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent an email to you with solution about your order.
Please kindly check it in your account.
We are awaiting your reply there.
Dresslily Customer Support Team
Growing up on an island in Alaska in the 1960s, almost everything was ordered through the mail. Believe me, I could share some horror stories. It took me a lot to try that again.
I was scrolling along online one day, and an ad popped up. It showed this gorgeous dress, retro style. It was listed for half the cost from other sites I had looked at. I had to bite! To give a brief idea of what I ended up with; my GORGEOUS halter style, 1950s replica. You have to check sizes carefully. They don't always match up; in fact, they usually don't. Use the sizing guide everytime! Shipping takes a bit, but considering it is free, I can't complain. On my second order; yes I liked the clothes and prices so much I ordered again; there was a slight problem due to them being out of stock on 2 items. I contacted their support page. It takes a few because my email (read "ticket" here), gets read by them, and I get reply the following day. The staff was so helpful. I'm still kinda shaky on a computer, but they "talked" me through it and I was able to get pretty much what I ordered; I just changed the color!
Since I actually spoke of two orders, and I see you want an order ID, I guess I will use the number of the one I interacted with stall.
I ordered something on May 2nd it was shipped out May 3rd here it is June 1st and I have not received it and everytime I contact customer support they say it's on its way
Dear Barbara,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
Your package has arrived at your local post office. For more details, we have sent an email to you. Please kindly check it in your account.
Best regards,
Dresslily Customer Support Team
Read the measurements on each item. They vary by length and bust size. Take an actual tape measure and run from your shoulders to the length listed.
Do not be put off by the sizing scales; Asian clothes run much smaller for labels.
They must be listening to their customers because I got my dresses in less than a week, and WITHOUT any surprise extra duty at the door.
All of my dresses fit, look beautiful and I'm very happy. But if you're spending $20 on a dress, don't expect designer, think more Old Navy. Decent dress, not expensive, fits well.
Just be a smart consumer and actually measure. I'm plus-size and all my dresses fit.
I was not happy with the quality of the clothes I ordered but concluded that I got what I paid for.
Dresslily.com responded by giving me a full refund. I can not imagine trying again to order from them but that was very commenable.
Dear Lee,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
Order a bathing suit 2 months ago and still nothing! Vacation has come and gone :( I sent emails asking where is my suit and no reply! How do they stay in business? Do not order from them. What a joke!
Dear Ann,
Thank you for your comment.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
As for your order, we have contacted you via ticket. Please check it in your account and reply to us there.
Thank you for your cooperation.
Best regards,
Dresslily Customer Support Team
Ordered expedited shipping and instead of coming in 3-7 days I was informed it would be 7-10 days. It was 10. They would not refund the shipping charge. The dress was cheaply made and did not fit well. They would not allow me to return it and gave me a partial refund of $8 from the total I had spent. NEVER AGAIN! Horrible business.
Dear Customer,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a new solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
I ordered my item at the end of April. It has been over 25 business days, which is the maximum amount of time specified on the shipment email, And I still have not received my order. I contacted the company x2, and I was told to wait a full 2 months for the order. They will not reimburse me. If the website specifies the 2 month shipment period when ordering a product, then there would not be an issue. I will NOT order from this company again.
Dear Alyssa,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
For your order, we have offered solutions to you in our ticket. Please log in your account and check it.
We look forward to your reply there.
Dresslily Customer Support Team
Made a mother's day order for my mom. Was messaged it shipped on April 24th here it is May 31st and no shirt in sight! Called "customer service" and was sent on a wild goose chase! The item may not have been expensive, but I'm a single mom of two and I don't have money to waste! THIS SITE IS A RIP OFF!
Dear Lakeyta,
We appreciate your feedback.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
According to the shipping company website, your package has been delivered on May 11th.
For more details, we have sent an email to you via ticket.
Would you please kindly log in your account and check it?
Thank you for your cooperation.
Dresslily Customer Support Team
I ordered shower curtains to use as backdrops for a princess photo shoot. Ordered them almost three weeks ago. They sent me a tracking number with in the first week. I tracked the package and its been sitting somewhere in Corona (less than an hour and a half from where I live) for TWO freakin weeks. I have had to postpone my photo shoot twice already!
Dear Traci,
We regret that you are having delivery issues.
The shipping time depends on the shipping method you have chosen during check out.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
As for your order, we have sent an email to you via ticket. Please kindly log in your account and check it.
Thank you.
Dresslily Customer Support Team
Dress Lily say that their customer services are available 24/7 but this is a lie. There is never anyone available via your website - regardless of what time of day or what day of the week. Some clothing fits OK - some is made so badly with the stitching and shaping in all the wrong places. Over all, the products are very cheap and thin and look quite different from the pictures on the website. I ordered 4 items. 1 is what I wanted. 1 the fabric is really thin and see through. 1 is poorly made with bad cut and stitching and 1 is badly sized. I wont shop from Dress Lily again or recommend it. It looks like you are getting a really good deal. You are actually flipping a coin that's worth maybe £50 and you have 1/4 chances of getting what you want and 3/4 chances of getting ripped off.
Dear Laura,
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply.
Dresslily Customer Support Team
Ordered a dress f$37.11 sems like a great price, measured and ordered the appropriate size acoording to website. Paid extra for quick shipping, it came very quickly, but I had to pay an extra $26 for duties when it arrived! Dress is skin tight, material is very cheap, loose threads and seams coming undone. Paid over $80 Canadian for a dress that can not wear unless taken to a seamstress to fix it! I just want to return it- will not shop from here again!
Dear Ang,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
For this issue, we have contacted you by email with solution, please check and reply us.
We are awaiting your response.
Dresslily Customer Support Team
I ordered on May 7th and I received it on May 18th or 19th (I don´t remember the exact day) so the shipping was fast (China-Czech republic). Clothes were beautiful, but half ot the order didn´t fit me very well.
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sherry,
We are sorry things have taken longer than expected.
Due to the stock issue, your order was split into 2 package. The second package was shipped on May 23rd and the shipping time is 8-15 business days.
We have sent the tracking information to you via ticket. Please log in your account and check it.
Best regards,
Dresslily Customer Support Team