OMG! I was just about to purchase $200 dollars worth of women clothing for me, almost entered my debit card information, but something told me to check DressLily reviews before placing order. Oh man, I am so, so happy I didn't continue. I am taking my money elsewhere. Thank you peeps.
I ordered a Christmas gift the first of December. After several weeks I started emailing - they said the item was back ordered (their website didn't say anything about not being in stock or back ordered). They said they would expedite shipping - bull! More than a week into January I get an email ( first time they initiated contact) - said the item was not available and offered to have me order something else or refund my money. If they can't deliver originally why would you ever want to order anything else? I chose a complete refund and advised them that I would never order from them again, that I will post my complaint everywhere I can. I did receive a refund but REALLY am disappointed with every aspect of this experience. Right up front they were suggesting that I could order something else - so maybe they only have a portion of the items they advertise and the bulk of what they advertise is just fraud to get you sucked in.
I would not recommend using dress lilly. Their clothes are cheaply made and never fit as advertised. They mention they will exchange for free but they make you pay for the return shipping and do not send out replacements. When you decide to return something because it doesn't fit due to their measurements that arrive inaccurate they do not issue a refund. Very shady company.
Dear Sean,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
We have refunded to your paypal account successfully on Aug. 30th, please check your refund later.
Best Regards
Dresslily Customer Service"
I have not received my package and it's been a month. I am reporting them to the Better Business Bureau. They do not reply to any emails. You can't even send an email through their website because it does not go through. I am very upset and will never order again/
Dear Gail,
Thank you for your important feedback and for letting us about your experience with us.
We have noticed that your parcel had been shipped out with flat rate shipping, and it is in the estimate date.
And we didn't receive the message from you, but we had contacted you for this issue, if you have any further concern, please communication there.
Thank you for bring this to our attention.
Best Regards
Dresslily Customer Service
Found the dresslily site through a google advertisement. Glad I did. I love the clothing and everything is so affordable. I bought a shirt for my sister and she just loved it. Have to order a little bit of a bigger size cause they seem to be made smaller but that's not a problem.
This company is ripping people off! They should go to prison! I ordered something Aug. 29,******* and still have not received it and they won't credit my account. Do not order from them. Shut them down!
Dear karen k.
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Please kindly connect with us with stating your order number and your issue in details. We are waiting for your reply. Could you please answer us?
Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation.
Yours Sincerely
Dresslily Customer Service
I didn't even think to look at the reviews before I bought 4 items. None of them looked like the pictures and all are poorly made. Threads are loose and hanging. Nothing fits right. They get you to keep it because to return it is a hassle. I will never order from them again.
Dear Kris,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
Placed an order in "MARCH" it is now "MAY"! They took my money asap an whenever u contact them email only because there live chat is a hoax to! I keep being told another 2 weeks! This Co is a joke!, & a rip off! They take your money an don't give a product!
Dear Lucinda,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We're glad to tell you that your order was shipped out on 2015-04-04, as it is flat rate shipping, it is regular mail and it is the slowest shiping method. All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For your order information, we have already sent you an email, please kindly check it and reply back to us.
We want to thank you for your constructive comments, which are always most welcome.
Best Regards
Dresslily Customer Service
I ordered four items from DressLily, they arrived about a month later and I threw them all away. The quality was VERY POOR. The most concerning was that not one jacket or sweater that I ordered had a tag... I am not sure where these items were made, but there is nothing professional about this merchant. The replies to everyone's poor reviews are all the same... this site should be shut down.
Dear Shauna T.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you please offer us your order number so that we can check for you?
We are sorry that the items do not meet your standard and we have checked that you havent emailed us about your dissatisfaction and we would be glad to refund you if you want to return.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered 2 dresses over a month ago. I just got them this week. The first one is odd shaped with no tags and second one wasnt even a dress! It was a shirt that looks like someone sewed it at home! Absolutely horrible! What you get is not what is in the pictures!
Dear lisa,
Thank you for your recent review.
We apologize for the inconvenience that have caused.
Can you provide us your order number? It is starting with capital L and 16 numbers.
We are willing to help you with this issue, please provide us the information so that we can figure out the better solution.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I ordered a sweatshirt in the beginning of November and yet it still has not arrived. I have contacted them multiple times and never get anyone with answers as to why my package has taken over a month to get to me. I will never order from this site again! Absolutely terrible customer service.
Dear Briell,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
I too ordered the mermaid blanket before Thanksgiving so it would arrive before Christmas. After 3 weeks of the package not arriving I contacted the company and got the standard "please be patient". The second time they sent me bogus tracking information showing the package arrived at US Customs on 12. 2. 2016 As of 12.21.2016 it did not arrive and thankfully I ordered through PayPal. I provided them with all documentation of the item not received and the bogus shipping information from Dress Lilly and received a full refund. I did read comments about poor service with this company but though maybe it was a fluke. Well, I found out the hard way that they are not a reputable business. If you choose to order from them make your payment through something that will protect you and deal with the company on your behalf when you need to fight for a refund. So sad that people do this.
Dear Mary,
Thank you for your feedback.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
For your order, please kindly contact us on our support center here
http://www.dresslily.com/m-article-id-12.htm with your order number.
Best regards,
Dresslily Customer Support Team
Beautiful, well-made clothing that I have not been able to find in any store. I receive many compliments on the tops and sweaters I've purchased. My mother loved one of them so much, I ordered one for her! If at any time I have a question, I always receive a prompt and courteous response. Love this site!
I've had a wonderful birthday celebration, thanks to DressLily for sending me in 4 days my order, with all my beautiful things I purchased from them.
I am thrilled, and definitely I return for more shopping.
I think your products are great and generally good quality. Your level of customer service makes working with you a pleasure. Thanks for the prompt and efficient service!
Also your website is easy to navigate and I especially like the related items on each product page. These items help me find other things that are of interest.
Absolute GARBAGE! Do not waste your time. Anyone who says anything good for this site/company must work for them! Everything is too good to be true... from the prices to the quality. The material is thin, the stitching is worse, and the service is always an email that goes to spam. Dont even try to return anything as it is impossible. First, there is a 20% restocking fee and not even returnable if you don't pay for the $30 shipping. It takes 5 weeks to get it by then the season to wear it is over. "Swimwear" that I ordered turned out to be crappy lingerie! I am dropping off this $#*! at Goodwill asap. $100.00 is a cheap lesson learned! I wish that I would've seen the reviews before i placed an order.
Dear Sheree D.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
Could you please kindly give us your order number so that we can check for you?
We apologize for the inconvenience and we are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
This company is horrible! Read everybody else's reviews because we all have the same problem. Item was lost by shipping company and they won't give a full refund plus they made me wait two months before they would even discuss the problem.
Update - Only after filing this review and contacting Paypal did Dresslily refund the full amount.
Dear Jessica,
Thank you for your message.
Please kindly note that the shipping time depends on the shipping method.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
Please tell us your order number to our support center. We will check it for you.
Thank you for your cooperation.
Dresslily Customer Support Team
3 weeks ago I placed my order for a dress and still waiting. The note they sent me stated it was being mailed from China? I emailed them 3 times and no response. Each time I call I get voice mail. Disgusting service. Horrible deplorable service. I will never order from this site again.
Dear Inga S.
Thank you for your important feedback.
Your order was shipped out on 2016-04-04. The delivery time is collected from data from past orders. It is for reference only.
We have already arranged for the refund. For more details, we have contacted you via ticket, would you please check it?
We very much regret that the inconvenience has occurred.
Best Regards
Dresslily Customer Service
I had a great time shopping with the Dresslily shop, very professional and the products are of excellent quality.
Fast shipping and perfect packaging of each dress.
I will certainly continue to make many more purchases.
I've been skulking around this site for a while now and have purchased a few things. It is now my favorite place to buy clothing. They carry a ton of styles and options for sizing. Just make sure to look at the measurements of each clothing item: VERY important. The clothes are very inexpensive but high quality. Plus the shipping is FREE! Dresslily is definitely my new go to for dress shopping.
Overview
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 12th among Discount Clothing sites.
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Dear Annie,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
The total time it will take to receive your item is the processing time plus the shipping time.
For more details, please contact us on our support center with your order number.
Best regards,
Dresslily Customer Support Team