I never received my order. I waited over two months like they requested. Now I'm having a hard time getting my refund. I had no idea the products were being shipped from china. Regardless, items I purchased from eBay have been received very promptly.
I wish I would have found these reviews before I ordered. I placed an order on 11/20/14 and they claim it has shipped. The dressLily website as well as the tracking website they gave me shows that there is no information for the tracking number I was provided. So here we are 12/8/2014 and I still have nothing! I ordered these boots for winter this year, not next year people. I went back and forth with the customer service via email and my last ticket never even got a reply. I have worked customer service a majority of my life and this is the worst I have seen, EVER! I hope I did not just throw $30 down the drain. And DressLily I know you will respond to this with your fake $#*! "I'm sorry for the inconvenience bulls*** but I really don't want to hear it! Just give me my sh** and you won't be receiving my business EVER again! Please avoid this retailer at all costs.
Dear Jessica D.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was shipped out at 2014-12-07 11:58:32 PST. Label number: BJ14178188783686
However, as you selected Flat Rate Shipping which is unregistered mail, no tracking number is available with this order therefore the shipping progress cannot be traced online.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays.
Could you please kindly wait for its arrival?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Do not order, the sizes are so far from accurate. The make of clothing is not even dollar store quality. You will need to dispute with you credit card company to get a refund. Rated them a 1 because zero was not an option.
Dear Cindy,
Thank you for your recent comment, we feel sorry for the issue that you have described.
We are willing to help customer for any issue, and we will try our best to meet the satisfaction, would you mind to provide us the order number so that we can check for you?
You can find it in your account.
If we did the mistake, we will arrange the compensation to you.
Hope to hearing from you.
Best Regards
Dresslily Customer Service
I'm very satisfied! Fair prizes, good items, cute style, and great fit on all the clothes I have purchased! Also like the customer service and the quick replies when you are in doubt. Like the D point system to save money on orders! :)
My shopping experience in Dresslily has been really good, I'll buy again here. I ordered some clothes for the winter: A blue coat that is warm and beautiful, a pair of boots with a great quality and they look even better than expected, a shirt that is well made and fits perfect, and a bracelet that looks really beautiful. The shipping time was fast and the prices are really good, so overall I'm happy.
Dear Magdalena R.,
We appreciate that you took the time to write a review.
Thank you,
Dresslily Customer Service Center
I bought two dresses from Dress Lily on December 28th. It did take a long time for the orders to arrive but I expected that it would take a long time because the website says that it sometimes takes long, and also the shipping was free. The dresses I received were well worth the wait. They were very cute and different looking than any other outfits that I have. Dress Lily's customer service was very helpful and reassuring through the whole process, they even sent pictures of the packages before they shipped them out so I knew they were on their way. I am very happy with my purchase and will definitely order again!
Why is the order taking so long as was bought and paid for last May this is now halfway through June... not a good advertisement for company... you took my money right away... then only have shipped out some goods although still havent received anything said some goods sent out but not to me they haven't... up to now not a good recommendation for this site. Pity as has lots to offer the public.
Dear Norma,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
We have messaged you regarding your case. Please login to your account to reply to us.
Best regards,
Dresslily Customer Support Team
I ordered weeks ago, and my order is still in "processing" status. I wish I had looked at reviews 1st. All the items were "in stock", so there is no reason for it not to even have shipped. I complained about this to one of my daughters, and it turns out she had ordered from them weeks before me, and despite contacting customer support, is still waiting for the items. I will never order from Dresslily again. How are they even allowed to be in business?!
Dear R C.
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your dresslily account and reply to us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely
Dresslily Customer Service
I received my items but not happy with the quality and the cheap look of the outfits. They don't fit and one has a snag on it. I sent them many email requesting my money back and where to send the products. I get no clear responds. I want there number and all my money back.\I paid for exp. Shipping and then had to pay additional to DH|L 28.98 for shipping. That's bull$#*!! I have sent pics but there verification code doesn't work and the only way to send anything is closing the question. They are a rip off. I want there phone no. And address!
Dear N C.,
We want to say thank you for providing us with important information about your situation.
I would like to start off by telling you that we are so sorry about the item didn't meet your expectation.
Here is the return policy http://www.dresslily.com/m-article-id-80.htm
We have replied you the return address after we have confirmed this issue, please check at your support ticket.
We recommend you to ship the item with flat rate shipping.
If you have any further concern, please feel free to contact us.
Best Regards
Dresslily Customer Service
I have placed a few orders and been pleased with everything I received. The clothes are great quality and fit great when you pay attention to the size charts.
Even when I had a shipping issue, Dresslily made every effort in a timely manner to fix it. It ended up being a delay on our local postal service, but Dresslily was willing to step up to assist.
I recommend Dresslily to everyone who will listen. The clothing is cute and well made.
Well done Dresslily, you have a customer for life!
The package took a ridiculously long time to get here, but that's not why I'm writing a review. The items on the site look nothing like the actual crap that they send you. I ordered a mermaid blanket because of the glowing reviews and adorable picture and when it actually did arrive the colors were all wrong and dull and the material was horrible. They enhance the pictures on the site and are not truthful with how it actually looks. I'm never buying from DressLily ever again.
Update:
DressLily recently contacted me apologizing profusely for the package and refunded me in full. They even allowed me to keep the item and seemed very willing to resolve my issue, which I greatly appreciated. Knowing that they value their customers makes me much more willing to buy from DressLily again and I apologize for the bad review before I gave them a chance for them to resolve the issue.
Dear Haley K，
Thanks for your important review.
Dresslily offers a 30 days warranty to return the products to us for a refund or exchange. To know more about it, please review our warranty and return policy on our website: http://www.dresslily.com/m-article-id-80.htm.
For more details, we have offered the solution in the email, would you please check it?
We are really sorry for all the inconvenience.
Yours Sincerely
Dresslily Customer Service
I have been shopping at dresslily.com for the past two years. It takes me a long time to find clothes that I like in the store and this site saved me from having to go shopping again. Most things I bought were nice and of affordable price. Some I wore at work and some for vacation. Like with all online stores, some clothes will not fit or will not look like they did on the model, but this a risk worth taking.
Absolutely waste of time and money!
Don't ever never order anything from them.
Super unprofessional, i order one item they send me totally different thing.
They are located in China, 15 days and up for delivery if you are lucky.
All of items fake, super low quality. I don't even thing to return anything. Can you imagine how bad they are? Just try:)
Super disappointed!
Awful :(
Dear Plamen C.,
We are sorry that you were not satisfied with your order.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Dresslily provides very accurate product descriptions on all of our product pages.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Many thanks,
Dresslily Customer Support Team
Where is my package? Its been 2 months now! This is ridiculous! I ordered in November 2016 and Im still waiting on the item. There is no way to track anything. It has been well past the 10-25 business days they said. It was a Christmas gift and still has not arrived! This is the last time I will order from them.
Dear Courtney,
We are sorry things have taken longer than expected.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
We have sent a message to you via a ticket.
We are awaiting your reply.
Best regards,
Dresslily Customer Support Team
They are in China. Quality of clothing is cheap and terrible, and even though they say you can return within 30 days they have their website set up so it is impossible to do so. I just threw away $50.
Dear Toni,
We are sorry your order has not met your expectations.
We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.dresslily.com/
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply.
Dresslily Customer Support Team
I ordered 7 items, received 5, on 1/28. I emailed them saying I wanted a return slip sent as well as my two items already paid for yet not received only to get a reply "we need pictures of each item, sleeve lengths, items lengths etc. I replied I want my items, the return slip or I'm contacting the Better Business Bureau. I called them this morning only to find they need a phone number or mailing address, which Dresslily won't supply, big surprise. I will get justice.
Dear Lynne B.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
I have been waiting weeks for my order - one of the items hasn't even shipped yet. This is ridiculous to have to wait this long. They sent me a picture of my package - the return address is an hour away from me - it is going on 2 weeks and nothing - no response from emails either. Never will order from here again - wish I saw these reviews first - my bad
Dear karin v.
We are so grateful for this feedback.
We want to apologize for any and all inconvenience caused.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
I will always be here for serving you as my best friend.
Yours sincerely
Dresslily Customer Service
This website needs to be close down. All the stuff I got was really cheaply made. I would never wear anything like this. The sizing was all wrong. I'm a small I got one large shirt and it didn't even fit me. I want my money back I spend 125$ for this and nothing that came even wearable. Some things are still missing and i never got it but got charge for it. Lady's please don't buy anything from this website. Really poorly made. I'm not a satisfied customer..
Dear Anastasiya,
Thank you for your recent order.
We apologize for the inconvenience that have caused.
For the issue that you have mentioned, please refer to return and warranty in our website: http://www.dresslily.com/m-article-id-80.htm
And we want to receive the picture of your item to check the issue, but you still haven't reply us.
We hope to receive from you soon.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Terrible service. Ordered a coat and boats in November in hopes it would get here before the snow hit(silly, I know, considering I'm from the Midwest). I figured they would because it said they would ship within 15 days. It's been over a month and it is still processing. I doubt it will ever ship. $72 down the drain that I could have used for Christmas gifts. Very disappointed.
Dear Alexis B.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
This is a cute little store will all types of styles. I always received my orders on time when buying something. I can always manage to find something i want at a reasonable cost and know i won't run into somebody else wearing the same top- which is a plus! Yes, their sizing is a bit different but i've always been lucky on selecting the right one i need. I like this shop and as long as i can find something i like on there i'll continue buying goodies!
Dear Erika K.,
We appreciate that you took the time to write a review.
Thank you,
Dresslily Customer Service Center
Overview
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 12th among Discount Clothing sites.
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- Shenzhen, GuangDong, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Stephanie,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
The parcel has been lost during the way of delivery, and we have contacted the shipping company for this issue.
We had provide you for the better solution, please keep communication there.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service