Will never buy from this so called company again! I've contacted them several times they still have not responded. I made 2 separate purchases one on 10-25 and on 11-4 have not received either package that they claim has been shipped. I want a refund! Wish I would've read reviews this should be posted on Facebook so know one else buys from them.
I was excited to purchase from the website until I realised there was no correct sizing chart in comparison to Australian women sizes in neck and waist? The only sizing done specifically were for males.
I don't trust ordering clothes online that may or may not fit. Every other country was accommodated. Not very happy and now going to shop with another company.
Dear Natalie,
Thank you for your time to write this review.
We have size chart on our website for every customer's reference.
And customer choose the size by themselves.
Can you provide us the order number? We will check your order information and figure out a better solution for you.
And you can contact us at http://www.dresslily.com/m-article-id-12.htm
Looking forward to receive from you.
Best Regards
Dresslily Customer Service
I love shopping at DressLily! They carry a wonderful selection of plus sized products and are a great value. I find their items are true to size, which is not always the case with a value-priced clothing site. Their customer service is great. They respond withing 24 hours and do what they can to make it right. I will buy from them again.
This place is a joke. Like many others said I wish I had read reviews before ordering. I ordered the correct size and everything was way to small. 3 items were missing from my order and the necklace came broken. The heal immediately broke off my shoes I ordered. They will not exchange or refund my items after I spent $200. The material and quality of everything is terrible. I hope they get shut down!
Dear Anna C.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
““I have been purchasing products from Dresslily for about 2 months now I have done some large quantity orders all products that I have ordered have arrived in the timely manner because I always do expedited shipping. I have not had any major issues with my orders. Everything is going smoothly and I will continue to purchase more items in the future. ””
Well after waiting from August 22- October 13 for my order to come in, 3 out of the 4 things finally arrived. One of the men's shirts I ordered runs small though so be aware of that. But the women's shirt and bracelet I bought turned out fine! I probably will never order from them again though. Due to the incredibly long wait
Dear Brianna,
We want to say thank you for providing us with important information about your situation.
The parcel has been shipped out and it has been delayed by the holiday and weather.
And we need to confirm if the address is correct for avoid any further inconvenience, we would be grateful if you could please continue your communication with us in your support ticket(s),
So that we can work together to reach an acceptable solution.
We are committed to assisting every customer at any time.
Best Regards
Dresslily Customer Service
My first order was 6 shirts from Dresslily. I was a little hesitant after seeing some negative reviews, but decided to try them out based on some good ones that I saw also. I received my products after about 3 weeks, and they were all adorable, and comparable quality for the price. I have ordered from them several times since, and love them!
Placed a order early in Nov. They said they shipped on Nov. 4th still no product, 29 business days later. They give me the wrong product number so it will not let me talk with customer service. Called get no answer. If you haven't ordered from them yet do not. I am going to try to get them for fraud so they don't do this to everyone.
Kaye
Dear Kaye m.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you please offer us your order number so that we can check for you?
We are sure that most people reading this review will have the same question as me-- Some contents of this review do not make any sense at all.
"They give me the wrong product number so it will not let me talk with customer service." Even customers never bought from us can call us freely, so we give this customer a wrong product number and the customer can not reach us? Funny.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
So far I have been completely unimpressed. I usually shop china inventory on DH Gate which I have never had a problem with. They offer free shipping and I typically see my products within 3 weeks. Alibaba is even better on delivery time line if goods, however they do charge shipping.
I paid for expedited shipping with dress Lilly FOR WHAT! They took me for another $15.00. Seeing how people have waiting up to 3 months is very discouraging. Not to mention people saying the quality sucks. I can hardly wait to see what month my BS products Show up by. Another sight that has encouraged me once again to BUY LOCAL and quit giving China more of my hard earned money.
Dear Paige S.,
Thank you for your review.
Please rest assured that we always do our best to help our customers and improve our service.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.
Then we will offer you a solution via the ticket center.
We look forward to hearing from you soon.
Many thanks,
Dresslily Customer Support Team
I ordered an item back on Dec. 4th and used paypal. I contacted paypal directly after I ordered because I realized this company was as bad as Rosegal. They already took my money and I've never received my item. I want a complete refund - they can keep there undersized clothing that takes over 2 months to arrive. What a fraudulent company. I'm called the Better Business Bureau. I don not want to rate this company. - 5 stars
Dear Ilene R.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Thank you for your time again.
Best Regards
Dresslily Customer Service
I ordered a bikini off of this site, size medium. I am a size 6, can typically fit into most smalls at stores but tend to stay at a medium to be safe. The bikini arrived and I literally could not pull it up past my thighs, it was so ridiculously tiny. I tried to get a refund and all they offered were 'points' on my next purchase. I have zero intentions of ever purchasing anything so I'll have to search for some tiny human to try to give this bikini to and cut my losses. Absolutely disappointed and unsatisfied with this company.
**Update on this - I did actually end up receiving a refund back on my paypal account (whether it was a result of this review or not, not sure) but I am happy to see that they did give me my money back. I would still be careful ordering and pay close attention to how small everything is!
Dear sarah,
Thank you for notifying us of your complaint.
We offer the detailed measurement online, you need to check it before you place the order.
Please rest assured we always do our best to help our customers.
Best Regards
Dresslily Customer Service
They have terrible customer service! Their sizing chart is completely off. All of their clothing runs very small. Good luck trying to return something, no matter what the reason. I have asked them 6 times for their return address and I still don't have it. And they make you pay for the return shipping. I think they must be based in China, very poor English in their emails. I will never order from them again. Buyers beware!
Dear Cindy,
We are sorry to hear that you are experiencing the sizing issue.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
We did provide the return address to you in the tickets E170223***97, AT170223***41, E170225***00 on Feb 25th.
Please kindly log in your account and check them in "My tickets".
We also have sent a new message to you via ticket. Please kindly check it in your account and reply to us there.
Thank you for your cooperation.
Dresslily Customer Support Team
They make it seem like their website is base in the United States but their product are cheap and made from China! I ordered 4 items and all of them were no where near what it looked like on the website! Cheap material for sure! It's a SCAM!
Dear Christie r.
Thank you for taking your time to write your review and we apologize for this inconvenience.
Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/
Thank you very much for your cooperation.
Yours Sincerely
Dresslily Customer Service
Ordered items 6 months ago, nothing received, initially no responses on email, only after a bad review here. Then they answer that it will be solved, and then nothing happens anymore. Amazing how it seems that dresslily takes your money and the product that they deliver is a few emails with empty promises. Save your money, do not buy here
Dear robert m.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
This company needs to be shut down, I ordered from them last fall, after waiting 3 months the order never arrived, after several e-mails back and fourth,
They just ignored me. I kept asking for a refund but never received one! I am out $35.00 and they don't seem to care!
I would not give any stars to this company!
Dear Shirley H.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I spent $65 for some tops. When they arrived today they smelled horrible, poor quality and were nowhere true to size (actually 2 sizes smaller!). No information in packaging for returns so I went to their website. No phone number to call for customer service, live chat doesn't work and Warranty & Return link doesn't work. I wish I would have seen all these reviews. Would NEVER had ordered from this company. Will be posting on FB to never use this company and reporting them to FB to stop their ads. TOTAL SCAM!
Dear Amy D,
Let us start by extending our appreciation for informing us of this issue.
We are really sorry that you are not satisfied with the item.
You can contact us in this link: http://support.dresslily.com/.
For this issue, we have contacted you by email with solution, please check and reply to us.
Thank you for notifying us of your complaint.
Best Regards
Dresslily Customer Service
I've ordered a dress from these people on January 20,2015. Today is February 28,2015 and I still don't have the dress. Submitted 2-3 tickets, but nobody cares to respond back! These people are just cavemen! I will never ever order from their site and I really hope they will lose their business. This is stealing people's money! I hope they pay for it one day.
Dear D S., Thank you for your valuable feedback. Shipping time can be affected frequently.We have emailed this customer and we will wait for the customers answer of resend or refund.We are committed to assisting every customer at any time. Best RegardsCustomer Service from Dresslily.com
I got lured in by the great pics at an amazing price. I've been waiting a month to receive my order, they have a "live chat" that doesn't work, and when you fill in the request for a refund it conveniently says it doesn't recognize your order. The ONLY thing they were great at was immediately accepting my payment. This company is a total fraud.
Dear Kerrie,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team.
Would you mind to provide us your order number so that we could check for you?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
I am happy with them. Over all, the quality of their clothes is decent for the price. Last time I bought a swim suit. The fabric is quite thin! But I still like it and wear it a lot. So far I have kept all my purchases. I think they offer really cute clothes. It helps to be small and skinny when buying from China.
HORRIBLE! I order a coat and don't receive it or hear anything from the company for over a month. When i finally inquired about where the order is at, I was told that the product is out of stock! I had to either choose another product or get a refund. After the poor service, i just wanted a refund so i asked for one. They said they'd organize a refund in 3-5 days... it has been over a week now and I'm still waiting! I've had to put in another enquiry!
Overview
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 12th among Discount Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Alonda H.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service