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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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I ordered a coat to wear over the Christmas Holiday season on NOVEMBER 14,2014, with a ship date range of 10 - 24 days. It is DECEMBER 23,2014 and I still have not received the coat. I have contacted customer service multiple times only to be told to wait, as there may have been bad weather, etc. that caused the delay. I thought that 24 days would take that into consideration! I have asked for a refund, as even if I do receive the coat at some point in time it is useless to me now.
12/23/14 10:32 p.m. EST. The canned "response" Dresslily posted below is as useless as they have done nothing to resolve this issue. They know that I am disappointed, have not received the item, and want a refund but again, have done nothing but post this lame reply.
Well i odered a sweathshirt and it came in like 8 days but once it came the quality was almost like a party city cheap costume and it looks horrible!
Dear dave s.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
Could you please offer us your order number so that we can check for you?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I have made an order for 2 sweaters I pd for it it was so call sent out on 11/26/14 and was told I would recieve it within 15/25 days and I have not recieved my packages as of yet I summitted a ticket and was told that there is no tracking # due to I did the free shipping so at this point dont know if I am going to recieve my packages and I am ready to contact the BBB and retain an attorney I have called them several times asking for a refund and no answer from this company I believe this company is a fraud and I will let everyone know about there terrible customer service.
I submitted an order in November. It shipped on 11/26. Received an email with a tracking number first week in December. Last week checked tracking number and it stated it could not be tracked. Submitted a ticket and was told that because it was free shipping it could not be tracked and it would take 10-25 business days, shipped from China. False advertising and no customer service whatsoever. They charged my card the day before it shipped. I dread receiving the product as I am afraid it will be less than quality expected.
Dear C P.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was placed at 2014-11-28 10:22:46 PST(So how come your order was shipped on 11/26?), while shipped out at 2014-11-29 01:44:29 PST. Label number: CN14171665801302.
However, as you selected Flat Rate Shipping which is unregistered mail, no tracking number is available with this order therefore the shipping progress cannot be traced online.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Cute clothes/shoes for a great price BUT i ordered my shoes on November 23,2014, it is now December 22,2014 and I have yet receive. Reached out to customer support almost a week ago, still no response. This will be my first & last time with dresslily.
Dear k l.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Write your need item said shipped on 11/26/204 a review to help others learn about this online business need dress for new years.
Dear Danyale J.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We have checked and this order number is not true and we can not find it in our systerm.
Please do offer us your right order number and tell us what can we do for you.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
The whole site is a fake. No customer service, can't track ur package using reference # then they email giving me the same ref.# saying another one of my package has been shipped out... I wish I would had read review before in purchased anything from this site... Called BBB a would let everyone no on Facebook since this where I got this site from. I want my refund you can keep the too little clothes Christmas is 3 days away no need for them afterwards.
Dear Quiana S.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your 2 orders were placed at 2014-12-12 13:42:35 PST and 2014-12-13 12:21:57 PST, while shipped out at 2014-12-16 00:20:13 PST and 2014-12-15 14:56:51 PST. Tracking number: RS180520138NL and RS180414854NL. Tracking site: http://www.postnl.post/
The progress of the order can be tracked on http://www.17track.net/index_en.shtml.
The standard delivery time will be around 10-25 business days after dispatch.
As its havent even been a week since the shipment, so we hope that you could kindly wait for it.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
EDIT: Now almost 3 months after making this complaint, and still struggling to get a refund regardless of many many email/ticket conversations with them.
I first made an order with DressLily at the start of October, and it was stuck on processing for 6 weeks. I submitted a ticket and only then was I told the item I wanted was out of stock (I'd already paid yet no notice had been given until I asked). They were kind enough to offer a refund, which was fine. I thought I'd try another order since the clothes looked good - received a hooded sweater today and it is awful quality. Wool threads/ends hanging out from most of the seams, somewhat mishapen and a very unflattering shape; was advertised as one size for XS to M but it's more like an XL.
Can't seem to submit a ticket for this problem as their support center won't go through for me. Seems to be constant problems.
I did have another item in the order where the quality was fine, but again the size seem much larger than advertised.
Overall, seems to be a bit of a lottery when buying here. Not worth the risk.
Dear Hayley S.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Apparently my order was shipped out 11/18/2014 and today is 12/22/2014 so I am pretty sure I will not receive my items in time for Christmas. What is the point of ordering from this site? They cannot provide timely shipping and no tracking numbers? So this whole time my order could actually be lost? But, you tell me to wait?
Dear Joann b.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I am so glad I read all this review before I order from Dress Lily. Thank you all for the info!
I will not be ordering from this place!
Dear Leelee T.,
Thank you for your valuable feedback.
This is not our customer and the review shows this customer never have bought anything from our company, so how can he/she just judge us by some reviews?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
At this time I feel that I will not get the rest of my items that I have ordered. I recieved the smaller less "expensive" items... delivered from the Neterland Post... I have not recieved a tracking number as most of you have stated from the China Post... WTF is going on... Items say they were shipped 12-04-2014, but whats the use if i have no tracking number to reference... trying to hope for the best and not believe that dress lily didnt steal from me or the grinch.
Dear Angi B.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.We have shipped out the customers last item out at2014-12-04 16:58:33 PST by Flat Rate Shipping which is unregistered mail(as not much shipping fee left), no tracking number is available with this order therefore the shipping progress cannot be traced online.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays.
So its just 19 days passed, we hope the customer could just wait for more days and see.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Wish I saw this site before ordering a coat for Christmas. Placed order in November. Received email that it was shipped on November 25,2014. Today is December 22nd and still NO coat. Tracking number is useless! As many have said the site looks legitimate but apparently is NOT. SAVE YOURSELF MONEY AND AGGRAVATION - DO NOT SHOP FROM THIS SITE!
Dear irene s.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I was hoping not to have to write a review here, but I am afraid I must. I see that DressLily is responding to complaints on this site so it is my only hope to reach them. I have written them 3 times in an attempt to return several items I purchased from them. I bought one coat, three dresses and a pair of boots. The boots fit and are good value for money so I kept them, however all clothes were way too small despite having used the correct sizing charts. I now have 2 support ticket ID's but no response from DressLily. I want my money back for items that were misrepresented size wise on their website. As a note aside, the clothing looked lovely, if only I could have worn the items all would have been great
Dear Nancy D.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
This site is awful. I ordered some boots about a month ago and have not received any confirmation of the order aside from my card being charged. I have filed multiple complaints to the company as to how to get a refund for an item I never received and have heard nothing back. DO NOT BUY FROM THIS SITE. If you do you will surely regret it
Dear Christine F.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was shipped out at 2014-12-20 04:15:06 PST. Label number: BJ14190138816084
However, as it is Flat Rate Shipping which is unregistered mail, no tracking number is available with this order therefore the shipping progress cannot be traced online.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Like many others on here, I wish I'd read these first. I'd like to commend DressLily on their very legit looking website. You fooled me. I ordered two skirts and a belt (one of the skirts, apparently, isn't being shipped with the rest of my order. See photo.) The tracking number they gave me doesn't actually do anything and I was led to believe my order was being shipped from Staten Island, New York! That's obviously not the case as I placed my order on 11/29, the order was shipped on 12/12 (bit of a shipping gap, don't you think?) and I live in PENNSYLVANIA. I am literally one state below the expected origination. I've had other items, both bought and shipped SINCE then, that have arrived. After reading other reviews, I am really concerned that maybe my items won't be arriving. Ever. So, on that last note, I can't really speak to the quality of the items and I have not received, and will likely, apparently, never receive, them.
I sent a ticket in a bit before I read these reviews but, after doing so, have lost hope on that achieving anything. Also, I know DressLily will reply to this with some automated looking response. Maybe that will help my order get here. I don't know. It was worth a shot.
Dear Teddi S.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
This site is by far the worst clothing site I have ever bought from!
I am a man and ordered Medium size clothes as I am always a medium, I ordered a couple of hoodies in Large thinking I could wear things under them... they must be made for pixies! The medium tops arms come to my elbows and about 4" above my waist and the large hoodies are fractionally bigger.
What do you do in this situation, ask how to return for larger sizes... their response was that the clothes are now second hand and cannot be returned! They said the solution is that I buy everything again in XL and they will give me 20% discount!
All the items are very very poor quality and don't look like the pictures.
The items arrived at different times in different packaging so I guess it's dropship sales with no way of returning. DO NOT SHOP AT THIS SITE, YOU WILL BE THROWING MONEY AWAY.
Dear A-dam J.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Could you please offer us your order number so that we can check for you?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
This is by far the worst site I have ever ordered from. I placed an order on Nov 13 that was shipped out the next day. I have yet to receive the order and I've submitted two complaint tickets that seems to have no reply and is being deleted from my history. Not only that, there is a phone number to contact their customer service which seems like just someone's generic number. It doe snot introduce the company at all, just says to leave a voicemail. This is complete bull****.
Dear shalu s.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered from this site in November and I never received my order, but they still charged my card. When I inquired about my order they said I choose not to use a tracking number, even though I was never given the option to use a tracking number.
Dear Lashay R.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I have never written a review before, however I am so outraged by their business practices I am hoping to warn others! "DON'T SHOP HERE! The low prices and cute clothes are very enticing however the quality is extremely cheap and does not look like the picture at all! The sizes run 2 sizes too small and the clothes are uncomfortable and itchy due to bad quality. Forget about trying to return anything. You will have to pay an outrageous price to ship it back to China and though it is not stated anywhere on their website they will not give you a full refund! I asked them 5 different times where their return policy was listed and they always managed to avoid the question. They are extremely unprofessional and unethical! I am still going back and forth with them trying to get my refund and it has been almost three months. Absolutely not worth the trouble!" view to help others learn about this online business
Dear esther h.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
We have processed the refund for this order. It should show up on the customer's credit card account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
ONE STAR IS EVEN TOO HIGH OF A RATING! I placed an order Nov 19/14 and have received only half my items. I was told it was shipped in two shipments - did received a second shipment with a shirt in it I did not order. The stuff I have received is all CRAP. TERRIBLE quality two shirts literally fell apart as soon as i tried them on. Their jewellery is crap. I ordered a dress that doesn't even cover my vagina! DO NOT ORDER FROM THIS COMPANY!
Dear Brittany D.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We are sorry that the items do not meet your standard and we have checked that you havent emailed us about your dissatisfaction and we would be glad to refund you if you want to return.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jen M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com