Nancy D.

Trying to return two items at a local store that were purchased on line and STILL AVAILABLE ONLINE AT REGULAR PRICE is not possible if you go beyond their 1 month return policy. I was not intending to return the items but brought them into the store and was refused. I called online Customer Service and was also flatly refused. I have been a loyal customer for over 10 years both in Canada and Internationally but they did not care nor would they even provide a credit. I am left with a pair of "kitten heels" that are impossible to wear from even the car to the office as it feels like you are walking in a metal shoe. The dress does not fit as it shows online and as such it is far too low cut for me to be able to wear out. I am left with two useless items, out hundreds of dollars and no place to turn except to Sitejabber. Not pleased at all and am questioning why I have been a loyal consumer of Zara's for so long. The only reason they got a 2 star is that I have been happy overall with my previous purchases, but the negativity from today has really set me back. It is a head shaker as to why they are very willing both at the store level and online customer service to loose a customer who has spent thousands over the years on myself and family members for the sake of a couple of hundred dollars. Seriously!

I was hoping not to have to write a review here, but I am afraid I must. I see that DressLily is responding to complaints on this site so it is my only hope to reach them. I have written them 3 times in an attempt to return several items I purchased from them. I bought one coat, three dresses and a pair of boots. The boots fit and are good value for money so I kept them, however all clothes were way too small despite having used the correct sizing charts. I now have 2 support ticket ID's but no response from DressLily. I want my money back for items that were misrepresented size wise on their website. As a note aside, the clothing looked lovely, if only I could have worn the items all would have been great