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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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"If you are lucky enough to read this please don't shop here. I bought a coat that was falling apart at the seams as I took it out of the package. I asked the company for a refund and they only offered to give me back 10%. Yes you read that right 10%! Here was their excuse:
"As you know, our prices are very competitive and not considered expensive. Therefore the quality of a small number of the products may not be the same as full priced, more expensive alternatives."
So basically you pay them and don't even get functional clothing."
Purchased item a month ago (18th Nov), still processing according to the site (not even shipped), having taken 6x what was listed as the potential processing time. I only purchased a single item.
Pricing and shipping was okay, I hope the issue can be resolved. Used on-site customer service, but ticket disappeared. (?)
Edit: I wish to have a full refund on this product as I am displeased with the service, and put off from giving it another chance by the other reviews.
Dear Josh B.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We processed the refund for this order at 2014-12-19 19:19:37 PST. It should show up on the customer's account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Ordered and paid for item in Oct for Dec delivery. Now it is April and never got product and never got money back. The only way I got my money back was have my credit card report as not received and scwm. These people have same response to every question asked until the payment was billed back then they asked what happened. When I told them I never heard from them again only to call me a liar on this site. Believe it or not but I am telling everyone I know my experience and I have my family to back it up now.
Dear Linda S.,
Thank you for your valuable feedback.
This customer is a liar.
We have checked and your order was placed at 2014-12-01 22:42:24 PST(Not August), while shipped out at 2014-12-03 02:29:54 PST. Label number: CN14175005917292.
However, as you selected Flat Rate Shipping which is unregistered mail, no tracking number is available with this order therefore the shipping progress cannot be traced online.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays.
While till now, its just been 16 days passed, so we hope the customer can patienly wait for some days and see.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Do NOT ever order from this company. I get no reply on how I'm supposed to get my money back. I couldn't get the coat past my elbows it was so small! Now my daughter is going to be dissappointed for Christmas. The shipping was fast, only took a week to get this coat but their sizes will fit no American.
Dear Mary F.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I had the worst experience doing business with dresslily and I do not recommend them to anyone. First of all it took 2 months to receive the coat I ordered. It was very cheap material and fit too small even though it was sized large. So I wanted to return it. They refused to refund my money. They said I could just buy another one and they'd only give me a 10% discount. This company has the worst customer service I have ever dealt with! DO NOT ORDER FROM DRESSLILY!
Dear Amanda L.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Ordered a dress in October and still haven't received it or any information on its whereabouts. This is terrible, they shipped it within a few days so I can't get my money back. Tracking information is a joke, there hasn't been any since October, where the hell is my dress?
Dear Emily P.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered two watches a dress and a hair clip the watches are fab, but i think they have a real problem with sizes i will have to wear the dress as a top as its way to short the woman on the pick must of been about 3 ft and its no way a large, and the hair clip while fab was misleading in the pic because it way smaller then advertised, if they fixed sizes t realistic english sizes i would order more, but i will stick to watches for nw
Dear nicola p.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you please offer us your order number so that we can check for you?
The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered four items from DressLily, they arrived about a month later and I threw them all away. The quality was VERY POOR. The most concerning was that not one jacket or sweater that I ordered had a tag... I am not sure where these items were made, but there is nothing professional about this merchant. The replies to everyone's poor reviews are all the same... this site should be shut down.
Dear Shauna T.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you please offer us your order number so that we can check for you?
We are sorry that the items do not meet your standard and we have checked that you havent emailed us about your dissatisfaction and we would be glad to refund you if you want to return.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Just an update- I never got 1 of 4 items even 3 months after I ordered. They wanted me to send more money to resend another. The 3 items I did get about a month after I ordered them were way too small. They falsely advertise their US equivalency. I ordered a 2XL and got probably a size 10 and in one case looked like a child's item. They refused to give me a return address and after 2 months of trying to work something out with them they never offered to refund me anything but $8 out of a $91 order. Don't order with them. They are awful. Styles look cute but won't fit! I had to get the Attorney General and Credit Card company involved in the dispute. No fun!
I put in an order on 11-15-2014 and have sent in two tickets and have not received a package. I have tried to track the order with my local postal service to try through their service and am being told that the tracking number is invalid. So what is the deal with this website is it real? I am starting to believe that it is a scam. The message that I received on this day 12-17-2014 which is Wednesday-"business is closed and to call back tomorrow on Monday". Really it is the middle of the week and your company says that it is a different day.
Dear Kirby S.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
However, as you selected Flat Rate Shipping which is unregistered mail, no tracking number is available with this order therefore the shipping progress cannot be traced online.
We have no idea how you got that message about close, while we havent sent message about that. Also we have customer service 24 hours every day.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Ok, I ordered 3 coats/jackets on Nov 7,2014 and here ii is Dec 17th 2014 and have not received yet and this is a problem!
Dear Charles G.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and the customer has already got 1 items of this order, so the first sentence in this review is not true.
We have replied the customers 4 tickets on this order right in time, so the customer said we do not reply is also not true.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
THE WORST CUSTOMER SERVICE EVER! ACTUALLY NO CUSTOMER SERVICE AT ALL! IVE PLACED AN ORDER OVER 2 MONTHS AGO AND STILL NOTHING! HAVE BEEN TRYING TO CONTACT THEM - NO SUCCESS! IF IM NOT GETTING MY PRODUCT OR MY MONEY BACK IM SUING THIS COMPANY!
Dear IRINA P.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you please offer us your order number so that we can check for you?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I placed an Order on 11/13/14 and It was in process a week after I purchased it. So I sent in a ticket and was told the item I ordered was out of stock and would be available for shipping 12/2/14. Still nothing on 12/5/14 so sent in another ticket I was then told it would be 7-10 days to get it in stock and now it being 12/17/14 in Beijing I have still received nothing. I tried calling the number on the contact us page of the site and it goes to a recording to leave a message. I submitted another ticket now requesting my money back. Very disappointed. I think if I actually received my product I would rate higher.
Dear Monica H.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We processed the refund for this order at 2014-12-17 17:26:56 PST. It should show up on the customer's account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I'm going to start with one star. If things improve, I may elevate it. It is now March. Total time waiting to date = 100 days.
First and foremost, please understand that this company is not based in the USA. There is nowhere in the ordering process or the "About Us" tab that has any information on the organization of the company or its headquarters. NOTHING indicates that your order will ship from China or from any other country. When shipping options are selected, free shipping is available, but tracking costs $2 and insurance is also extra. If I knew my order would be shipped from China, I would have certainly rather spend $2 on tracking than $1.84 on insurance.
After contacting customer no-service, I was told (through an elaborate click here, click there internet based messaging system rather than just to reply to my email) that I could expect it "up to" 25 days after my order. Well, they sent me that reply 29 days after my order. On a positive note, it was shipped two days after it was ordered, but I still haven't received it.
Note in reply to response below: Dear dresslily, please understand that customer service is not defined by the speed of reply, rather, by the quality of the reply. Your response was simply as I stated. No offer for refund until this review was posted. But you can go ahead and blame my post office. By the way, how does one claim insurance that I paid for without a tracking number? And it is inflame, not inframe.
I did find on the check out page where it said you can 'calculate' your expected arrival date by adding processing time, packing time, and shipping time. However, other than the shipping time noted (15-20 from China to US) no other data is provided/shown for how long processing and packing (2 days combined for me) takes.
Though this wasn't an issue for me, others have noted that out-of-stock items are not clearly identified and Dresslily will split your order without an opportunity for the buyer to change their mind. In other words, items that are not available are sold just as readily as items that are.
I don't care about stuff being made in China (up for debate after reading some of these reviews, but I'll save judgement for when/if I receive my order), but I no longer buy direct from China on eBay or anywhere else I know to be doing so.
Finally, BEWARE of positive reviews on this site. Don't trust 5 (or 1) star reviews that are only a sentence or two with no specific details. I found at least 10 "new members" who all joined within weeks of each other and guess what? They all got VERY HELPFUL reviews at around the same time. Someone is obviously stacking the deck to protect this company. All I can say is that I hope my financial information is secure (I used PayPal). I am truly getting very worried. If ever there was a time to use a virtual credit card number, this website probably qualifies first.
Dear Jim S.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
The customer emailed us at 2014-12-15 01:58:10 PST and we replied at: 2014-12-15 15:37:37 PST. So we do replied in time. While what the customer saying"After contacting customer no-service……" in paragraph two clearly do not match this fact.
Therefore, this review has no reference value to customers but to inframe us.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I placed an order over a week ago order number (LP**************) I logged on yesterday to see the progress of my order and I noticed that it is still 'processing'. I am a frequent online shopper an I have never once had the experience of it taking over a week to ship an order?!
Following this I googled the organisation and read the reviews and after reading them I am concerned my order will not arrive for some considerable time (or at all). Even if it does, I get the distinct impression from these reviews that I doubt it will be the quality I expect. So I will be cancelling my order. I have raised a 'ticket' with the site but as yet have not had a reply.
Usually I use trusted providers, however this was a gift that my partner had requested and I didn't think anything of it before ordering. Would not use again. Will be expecting my money returned in a timely manner unlike their 'processing'!
Sarah.
Dear Sarah R.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We processed the refund for this order at 2014-12-17 13:54:52. It should show up on the customer's account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered 12 items. Every piece was very small. It isn't even close the picture that is represented. The old saying still stands up…You get what you paid for. I wrote honest reviews on all the items and the only one that appears on their website is the one item that I gave 3 stars to. Everything else was a terrible misrepresentation of the pictures they post online and those reviews are not posted on the items. DO NOT BUY!
Dear Sherry T.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Ordered a coat on 11-28-14. Received no confirmation email. Tried to call their customer service number and got a recording. Left a voice mail and have not heard anything. I would like a full refund on this product. They want an order ID - I don't have one because I didn't get a confirmation email. I believe this is a fraudulent site
Dear Michele E.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you please offer us your order number so that we can check for you?
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
This website rating should be all 0... I ordered a dress in mid October so I can wear it for thanksgiving well it did not get here, as patient as I've been I said to myself well I can wear it for our work Christmas party and it still has yet to come I ordered a few Christmas gifts from there as well. I tired to track my packages and they emailed me back and stated that they don't use a tracking number for any of there product and it will take 35-45 days for my package. Now if I would have been told that in the first place I would have never have ordered it in the first place.
Placed a order early in Nov. They said they shipped on Nov. 4th still no product, 29 business days later. They give me the wrong product number so it will not let me talk with customer service. Called get no answer. If you haven't ordered from them yet do not. I am going to try to get them for fraud so they don't do this to everyone.
Kaye
Dear Kaye m.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you please offer us your order number so that we can check for you?
We are sure that most people reading this review will have the same question as me-- Some contents of this review do not make any sense at all.
"They give me the wrong product number so it will not let me talk with customer service." Even customers never bought from us can call us freely, so we give this customer a wrong product number and the customer can not reach us? Funny.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered a coat for my daughter-in-laws birthday in early October. I paid for expedited shipping to assure it arrived on time. Early November I still had not received the item so I tried calling customer service and received a recording stating their hours in China. I submitted an online inquiry and was told that my order was delayed by the manufacturer and to please wait another 7-10 days. It is now mid December and I still have not received the coat. I have requested a full refund and have received no response from them. I will never purchase from this company again and I will encourage everyone I know to beware of them. Facebook needs to ban this company from advertising on their site!
Dear Lori S.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We processed the refund for this order at 2014-12-15 11:17:08 PST. It should show up on the customer's account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nancy V.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com