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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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I order an Item on 12/11/14, paid extra for shipping, and never received tracking a tracking number. I read reviews and did research, and I'm not liking anything I'm reading about DressLily or the pictures I'm seeing of the products and I want my money back. I tried call the number on the website *******322 to speak to someone about my issue and it's a disconnected number. Please give me my money back.
Zero stars for Dresslily. Absolutely the worst. Over a month and still waiting for merchandise
Dear Angie F.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was placed at 2014-11-26 15:39:08 PST, while shipped out at 2014-11-28 06:37:54 PST and 2014-12-10 06:46:49 PST. Label number: CN14171169937256, BJ14181351827342.
You can see that if you havent received till Christmas, you can say you havent received for a month, while now, its just 17 days passed.
The standard delivery time will be around 10-25 business days after dispatch.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I placed my order on 11/20 and never received it. I feel really silly now for placing a large order. NO WONDER their prices are cheap. It's because THEY DO NOT SEND YOU YOUR MERCHANDISE! They give you a fictitious tracking number and EVEN CHARGE YOU $2 for tracking! Their support line is an answering machine and they DO NOT call you back; their online system to inquire about your order is a JOKE too. I would like to warn all of USA consumers to NEVER order from this site. SAVE YOUR MONEY!
Dear Laura N.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was placed at 2014-11-21 13:03:07 PST, while shipped out at 2014-11-22 04:29:05 PST and 2014-11-25 11:34:28 PST. Tracking number: RS197919848NL, RS198106730NL tracking site: http://www.17track.net/index_en.shtml.
The standard delivery time will be around 10-25 business days after dispatch.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I was actually surprised after reading some of the reviews on slow shipping that my jacket came within 2 weeks. However after reading the measurements for sizing, the jacket was way to small, eve though from the measurements, it should have been to big. After contacting them, I found out it was going to cost almost as much t ship it back as it was to buy. Plus it looks way different from the picture. I WILL NEVER ORDER FROM THEM AGAIN!
Dear Colleen T.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
Could you please offer us your order number so that we can check for you?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered a jacket from this site on 11/16/14, today is 12/12/14. I haven't recieved my order and my order still stays "Processing Order" and it's been almost 30 days. They were quick to take my money but taking forever to let me know my order is being shipped. So I submitted a ticket to Refund my money. I no longer want the item. Especially after all the BAD reviews about this company and their terrible products. I NO LONGER WANT this order, THEY NEED TO REFUND MY MONEY AND THEY CAN KEEP THE JACKET! Nobody should wait this long to recieve an order. My complaint number to refund my money is: T*******605
Dear Kendra J.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered 2 winter coats on Nov 22,2014 & I paid EXTRA $$$$ for Expedited Shipping! I STILL haven't received my order! It hasn't even been shipped out yet! It still says processing when I look it up. DO NOT ORDER FROM THIS SITE! My advice to everyone who has a issue with this company is to MAKE A COMPLAINT with the FEDERAL BUSINESS BUREAU! We CANNOT allow this company to keep getting away with STEALING everyone's Money! DRESSLILY.COM MUST BE STOPPED IMMEDIATELY!
Dear Chrissy M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We processed the refund for this order at 2014-12-14 15:20:32. It should show up on the customer's account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Well. I saw all these reviews after I made my order and I was really scared. If you are not willing to wait a month to receive your merchandise, don't buy anything from them. Despite that, I received my shipment all in once, a jean jacket (really nice), blazer (nice), gloves(nice) and a waist belt (nice). All were as I expected. I got all this for only $67. You cannot expect something of high quality if you are not paying for that. For me everything looks good for the price and I'm very fashion. Everything fit me very well, I'm 5'5 and 132 lbs.
I ordered a coat from DressLily on 11/21, the order has stated its "Processing" for almost three weeks. They don't pick up the phone x3 days. They don't answer their emails, and they don't provide a link so that you cancel your order either. I will never order from this site again.
Dear Elysia L.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We processed the refund for this order at 2014-12-14 15:13:35 PST. It should show up on the customer's account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Takes a long time to come in which makes sense coming from China. Quality is terrible, jacket has GLUED ON buttons! One fell off the 2nd time I wore it so now I have to sew them all on myself. DO NOT buy from this site, spend a few extra bucks and buy from somewhere else!
Dear andrew v.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
The absolute worst website I have ever ordered from. Ordered a jacket on November 9, and still have not received it (it is now DECEMBER 11TH!). I wrote to them twice and NO RESPONSE! I should've known something was up when it was "sponsored" on Facebook. WHAT A SHAME! Do not buy from this site! SCAM SCAM SCAM.
Dear Regina G.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We processed the refund for this order at 2014-12-12 09:16:56 PST. It should show up on the customer's account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
It's crazy people have to write disappointing reviews about a site that should give top service and value that the point that there money was spent and received poor service and waiting periods. I ordered a blue peacoat on 11/17/2014 and it is pass 20 days and still no coat. L************** is my order, and I created a ticket on the order and no response. This is ridiculous. Thank God, I only spent 19.04 for what I ordered.
Dear T M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
Unfortunately, the ETA for this item is still some time away. We are looking into the messaging our site presented at the time of this sale as clearly we did not manage this customer's expectations well. We hope he will give us another chance so we can show that this was an aberration.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered 3 pairs of snow boots for myself and my sisters on the 12/11/2014 with the expected delivery time of 20 days. The payment was taking near imediately from my account by Global grow yet i have checked everyday and even now whilst writing this review 30 days later my account still shows 'processing' and therefore not shipped! My order number is LP**************. I have tried on numberous occasions to call the european helpline only to be told the mailbox is full and i have also logged a support ticket 'T*******053' Both of which have been no help as iv had no reponse to! The items i have ordered are christmas presents for my sisters so if they are not recieved before christmas i do not want them as i cannot tell 2 13 year olds that they will have to wait for their christmas presents that they have specifically asked for! I am very upset and disappointed in the service or should i say lack of and after reading all the reviews i am now worried about the quality of the items iv ordered and wether i will ever recieve them or get my money back?!
Dear Hollie M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
Unfortunately, the ETA for this item is still some time away. We are looking into the messaging our site presented at the time of this sale as clearly we did not manage this customer's expectations well. We hope he will give us another chance so we can show that this was an aberration.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I have not received my order yet and it has been 30 days? I needa refund or it to be reshipped ASAP.
Dear Renee B.,
Thank you for your valuable feedback.
Please accept our sincerely apologize. We have checked and your order was placed at 2014-11-21 03:07:48 PST(By no means it has been 30 days as you mentioned), while shipped out at 2014-11-26 17:38:17 PST. Label number: CN14169494538507.
The standard delivery time will be around 10-25 business days after dispatch.
Till now its just 15 days passed, so could you please kindly wait for it?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Bought a coat in nov still not here crapy crapy cant get ahold of anyone tracking number dodnt work crap crap
Dear Jodi M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
Could you please offer us your order number so that we can check for you?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I am still waiting for my order that says it shipped 5 days ago... should have read the reviews before ordering :(
Dear kelli A.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was placed at 2014-12-04 14:03:02 PST, while shipped out at 2014-12-06 02:23:56 PST. Tracking number: 9374869903500219675021, tracking site: http://webtrack.dhlglobalmail.com/
The standard delivery time will be around 10-25 business days after dispatch.
Till now its just 5 days passed, so could you please kindly wait for it?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I bought three items on the 30th of November. I paid for tracking and all of the tracking numbers I received do not work. The shipping at checkout said 10-20 business days for me and they have NOT held true to this. I received an email stating it would be 20-30 business days. I opened a support ticket and they have ignored it but it seems they are answering people on this website but not their own... Which is infuriating.
I should receive this before Christmas but now I'm looking at getting it mid November. I guess I'll sit quietly while my husband opens his gift while I open nothing. I also asked for items from Dresslily from other family members because I have to have an all black wardrobe when I go back to school. I'm going to make sure none of them order from this company now or ever. I requested my money back and the orders cancelled and received no response as well. I don't want these items if this company can't get them to me in the amount of time PROMISED BY THEIR WEBSITE but they wont even recognize that I have a ticket open...
UPDATE: 12/11 They responded to my ticket and told me to wait patiently to receive my items. I went back and reconfirmed I received the confirmation of my purchase from paypal to Globalgrow on Nov 30 so they lied. I'm contacting Paypal AND my bank to try and get my money back since Dresslily has asked me to wait for my items...
Dear Lillith W.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was placed at 2014-12-01 13:03:01 PST, while shipped out at 2014-12-03 03:06:42 PST. Tracking number: 9374869903500213333835, tracking site: http://webtrack.dhlglobalmail.com/
The standard delivery time will be around 10-25 business days after dispatch.
Till now its just 8 days passed, so could you please kindly wait for it?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
It was a worse online shopping experience with dresslilly for me, this company is a real fraud.
The material is sucks, sizing is ridiculous, customer service is the worse.
I DO NOT RECOMMEND THIS WEBSITE AT ALL
I WISH THERE WAS NEGATIVE STAR OPTION FOR RANKING
Dear MAEDEH J.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Dear fashion lovers all around the globe, NEVER ORDER from Dresslily.com.The clothes are NOTHING like the pictures. I ordered 5 items in October 2014. I THREW THEM ALL AWAY. They were not even fit for the Red Cross.Do not believe the pictures. I ordered two winter coats-the material was like it had been intended for a worker's overalls. The expected black colour was actually "off black":-) The clothes were totally squished in small packages, couldn't even iron them. Jelka, Slovenia
Dear Jelka K.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
Could you please offer us your order number so that we can check for you?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Im emfuriated. I ordered a coat on November 3,2014. I received an email verifying that Dresslily had already Actually withdrawn the money from my account. Ive been trying to contact them without success. Its been more than a month and I havent received my purchase. Dresslily is such a fraud. I will contact the Better Business Bureau on them because this for me And many customers is inacceptable...
Dear Irisg S.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I wish I would have found these reviews before I ordered. I placed an order on 11/20/14 and they claim it has shipped. The dressLily website as well as the tracking website they gave me shows that there is no information for the tracking number I was provided. So here we are 12/8/2014 and I still have nothing! I ordered these boots for winter this year, not next year people. I went back and forth with the customer service via email and my last ticket never even got a reply. I have worked customer service a majority of my life and this is the worst I have seen, EVER! I hope I did not just throw $30 down the drain. And DressLily I know you will respond to this with your fake $#*! "I'm sorry for the inconvenience bulls*** but I really don't want to hear it! Just give me my sh** and you won't be receiving my business EVER again! Please avoid this retailer at all costs.
Dear Jessica D.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was shipped out at 2014-12-07 11:58:32 PST. Label number: BJ14178188783686
However, as you selected Flat Rate Shipping which is unregistered mail, no tracking number is available with this order therefore the shipping progress cannot be traced online.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays.
Could you please kindly wait for its arrival?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear moe m.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We processed the refund for this order at 2014-12-16 09:41:33 PST. It should show up on the customer's account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com