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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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Shut these A-holes down! The jacket I ordered is too small and they told me to give it to a friend because it would take too much time to return it... I say BS! They offered me an 8 dollar refund... Con site. Do not order from there. Spend your money elsewhere
I am PISSED! I ordered a dress for my bridesmaid on this website I ordered it TWO weeks ago and still don't even have confirmation that it even shipped. When I go to review my order, it says I have none! This website is a joke and I wouldn't recommend it to ANYONE!
Dear Dakota C.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order L1411281623067846 was placed at 2014-11-29 09:37:28 PST(not 2 weeks ago), while shipped out at 2014-11-29 18:39:51 PST.
So your order do exist, could you please kindly check again?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I wish I could give ZERO stars! The sizing is a joke on this site! Want to return an item? Forget about it! But glad I had a way out of that too. Back your payment with a credit card or use paypal to pay for your order should you dare to order from these folks. I'll be returning my item for a FULL refund including return shipping through my backed source of payment. They won't like it cause they have tried to deny it thru the return process they offer. I'll NEVER shop there again and in fact will tell everyone I know NOT to either. I thought I was shopping ZULILLY but I'm sure that's what they wanted when they came up with DRESSlilly.
I can't rate the value or quality since I'm getting no use of the items.
Dear peek b.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I order a coat for my niece for Chrsitmas. I placed the Order November 22nd, and it is still not here. I tried to track the order and it gives me nothing other than shipped. I tried to call the number listed and it went to voice-mail. I also sent a Ticket to find out what is going on with the coat. I am not impressed with this site at all. I hope the coat comes before christmas and hope it is good Quality.
Dear Latisha H.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was placed at 2014-11-23 13:49:08 PST, while shipped out at 2014-11-24 17:29:14 PST. Tracking number: RS198268560NL, tracking site: http://www.postnl.post/
The standard delivery time will be around 10-25 business days after dispatch.
As it has just been 15 days passed, so please kindly wait for your order to come.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I have ordered 5 items from the website. I've ordered earrings and two shirts and they all arrived withing two weeks after I ordered them. I was excited to order more items from this site seeing that I was getting my things in a timely matter. So I decided to order a coat and a necklace, it has been two weeks and this order is still being processed. I sent a ticket in this morning so hopefully I get a response. I'm a bit disappointed because I was getting everything on time up until I ordered a coat. In spite of the reviews I read online, I decided to try them anyway. They were doing fine up until I ordered this coat. Hopefully I at least get a response. I tried calling the US customer service and of course it goes straight to vm.
Dear olivia n.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. After you make your payment, it will take about 1-4 business days for handling. However, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 7-15 business days to process.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered a coat from DressLily Nov 11th 2014 it is now Dec 6th 2014 I still haven't revised my shipment that they said would take 4-5 business days yeah right. When I tried calling them it went straight to voice mail WTF what legit company has phones that go straight to voice mail? Sounds more then a little fishy to me! When I did finely get a hold of them thru my Facebook mail they told me how sorry they were that I was unhappy and for my inconvenience, and told me that they would get my coat back in stock Dec 15 and then would send it out to me, yet when I ordered the coat it was in stock. I asked them how long that would take they said 10 to 20 days. That is absolutely ridicules 2 months to be waiting its snowing here... By the time I get the coat I ordered I wont even need it!
DON'T EVER ORDER FROM DRESSLILY!
Dear crystal h.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have checked and your order was shipped out at 2014-12-07 16:25:13 PST. Tracking number: RS198715174NL, tracking site: http://www.17track.net/index_en.shtml.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Am I the only one who has noticed that the 4 & 5 star reviews are coming from people whose only reviews have been for DressLily? Sounds fishy to me. This place, and others like it, are complete ripoffs. Regardless of where they ship from, they are all made in China which is notorious for "hiring" (if you want to call it that, it's more like enslaving) children and then not paying them or even abusing them. I wouldn't buy anything from them again if I had a gun to my head. JollyChic, DressLily, YesStyle, they are all the same. Cheap for cheap. If it looks to good to be true, it is. It may cost more, but keep your business in the U.S. At the end of the day, you get higher quality and a clear conscience.
Dear LeAnn C.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We are sorry that the items do not meet your standard and we have checked that you havent emailed us about your dissatisfaction and we would be glad to refund you if you want to return.
Could you please offer us your order number so that we can check for you?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Very disappointed with this company. The delivery time is very slow and although opting to pay for the tracking of the delivery the only information given was 'item shipped'. The blazer I ordered in what should have been a size UK10 actually fitted like a UK14-16. In addition to this the dress I ordered was of such poor quality and was so thin you could see my underwear through it.
Even though there were numerous emails back n forth between myself and the support team THEY concluded that I was within my right to return, however it would cost me more in postage than the cost of the items so wasn't worth returning.
Very unhappy customer and definitely advise all to steer clear of this company.
Dear Melissa K.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We apologize for your shopping experience which was clearly not up not up to your expectations.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
"It is the worst company I bought online. The shipment take long and if the package get lose you lose money. Customer service always trying to make you feel you are responsable they make me feel so bad "
Dear Charlene M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Awful. What a headache of an experience with DressLily. I would never ever consider ordering from this company again, and I urge you all not to as well. They sent me false information several times, they were responding to my emails/ticket- but they would only apologize and never answer my questions, their customer service was a pain to communicate with because English is not their first language, and it seemed like they were sending me automated emails, it took them 3 weeks just to SHIP part of my order- and they never explained why or gave me an option to just cancel those items once I asked about them (they did not even ship them out until I emailed and asked why I never received a shipping confirmation email), and it took double the amount of time they said it would for the first part of my order to arrive, and triple for the second part to arrive. 6 of my items were jewelry, and the quality for the price on those seems fair so far. The other 2 items were clothing pieces which were poorly made, terrible cheap fabric, one of them had a stain on the sleeve when I took it out of the packaging, and they both have extremely odd fittings. I was convinced the entire time I was waiting for these items, and while communicating with their customer service that they were undoubtedly scamming me- because everything seemed so fishy and it was taking so long. I am actually very surprised that my items arrived. I would have just sent them back right away because I was so frustrated with them- but I knew it would probably just end up being an even larger headache having to deal with shipping it back and having them process my refund. It's just a lesson learned. If I would have done my research on this company before ordering, there is no way I would have ordered from them.
Dear Christine M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
ABSOLUTELY THE WORST! There was no notice that shipping would take up to 45 days. Horrible customer service. Don't order from here. I'd give no stars if I could.
Dear katie a.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was placed at 2014-11-07 01:42:12 PST, while shipped out at 2014-11-10 05:34:12 PST. Lable number: CN14155407428734.
However, as you selected Flat Rate Shipping which is unregistered mail, no tracking number is available with this order therefore the shipping progress cannot be traced online.
The standard delivery time will be around 15-25 business days after dispatch if there are no delays.
As it has just been 25 days till today, so please kindly wait for your order to come.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Literally NO ONE should shop here. I ordered a sweatshirt and I received it THREE WEEKS later than the original two week delivery date. So it took FIVE WEEKS to get here. Once I teared it out of the crappy plastic bag it shipped in, it literally had strings hanging off, stitching hanging off, the fabric was not entirely stitched together AND it was the wrong size. I immediately contacted their customer service and they have been running me around in circles for two weeks now and even though I sent them pictures as proof of the crap they sent me, they said the only refunds or returns they can do is giving me 8 DOLLARS back. I spent fricking 40 on this piece of crap and they said they would give me 8. Sorry, not happening. I'm giving this waste of money to Goodwill and will never purchase from their ripoff site again. Just a fair warning for anyone thinking this site is a "great deal for cute stuff" or a "great idea for christmas/birthday presents".
Dear Caitie H.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We pride ourselves on our timely responsiveness and we found ourselves to have been deficient in this regard. We are also going to look into the history of this item and perhaps withdraw it from our offerings if there's a recurring quality issue.
We really want to fix this situation and are anxious to resolve it. We are confident that we can offer a resolution this customer will be pleased with!
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I am not satisfied with the merchandise it is very cheap looking material, the sizes were very much off and on the coats I bought after 9 weeks of waiting 2 of 3 coats have arrived and both of the coats the arms are made to short for anyone but a child to wear. I am very disappointed with the products and the shipping time, also I ordered 3 hats and 1 stretch pants on all of those items they sent me a different color than i expected so if the coats did match we would have mismatched hat, ear muffs, and the stretch pants were labeled black and grey they came in black and tan. Very disappointed i will not shop at dresslily again... I am also waiting one one more item from this company. I will write a review on that product so hopefully its what I ordered.
Dear Shayla D.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information.
We have checked and the color for that hat is random color.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Dont order for your own sake. Nothing arrived in the state it showed in the pictures and srill missing one item. Wrong size/style/colour nothing fit and I'm a size 6. It was all too small or just embarassing to wear. Placed a ticket to complain but no reply. Isnt worth spending a penny on.
Dear Caron R.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
The last item has been shipped out later by different parcel and the customer may get it soon.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Terrible experience. Items were damaged. No button holes even sewed into coats. Wouldn't accept return, said shipping would be too much. Initially offered me 20% refund if I kept items, then ultimately 40% even though items are not wearable. Not impressed. Would not recommend!
Dear Erin S.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. The button holes can be cut by ourselves in our country and its not a new thing for us, so we hope the customers can cut it and we believe that 40% refund on cutting a button hole is really A LOT.
We also accpet the return and we will refund the customer full item price after return. The customer are here talking about this may want to get full refund and keep the item at the same time, which is not fair to us.
Therefore, we hope this review could be removed.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Very flimsy material and the sizing is really off. I wear an XL but bought a 2XL to be safe as it is a coat. My size 10 daughter in law couldn't fit into it either. The DressLilly site states that it only refunds due to defective or damaged merchandise.
Dear Dee A.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Please do NOT order from this site. I ordered a coat that looked like a real coat in the pictures. I typically wear a size medium so I ordered a Large just to be safe. The coat came and it looked like something out of a kids catalog! I swear it was an extra small or something. Then it was damn near impossible to return it. I got in contact with them and they kept telling me how I would be inconvenienced if I sent it back. Then it took 3 emails for them to finally send return instructions and now they said they will reimburse me 10% and I could keep the coat (please tell me what 10% of 35 is? Exactly!). Wow! I'm glad it was only $35 and not $150...
Dear Nina P.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you please offer us your order number so that we can check for you?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered three items nearly FOUR WEEKS ago. According to DL, they haven't even shipped yet. That alone is worth a 1-star rating. Now that I've read all these horrible reviews, I am deeply concerned that I may have wasted my money...
Dear Craig T.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. Unfortunately, the ETA for this item is still some time away. We are looking into the messaging our site presented at the time of this sale as clearly we did not manage this customer's expectations well. We hope he will give us another chance so we can show that this was an aberration.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered two coats one was too small but once I read the size chart the next coat fit fine so as long as I have the size chart I would order from dresslily because their coats kept me warm it took awhile to get it but it came out fine
Initially, I was going to buy this super pretty and super cheap dress from this site. Having a feeling that it was too good to be true, I researched others reviews for this site. So a HUGE thank you from everyone who has had a bad experience, you've all saved me from a big headache. As for Dress Lilly, it seems as though you've been scamming people for far too long. So everyone who is contemplating on making a purchase like me, just don't do it.
Dear Britt B.,
Thank you for your valuable feedback.
You havent even ordered in our site and this review do not have much reference value.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Courtney B.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com