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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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If I could give no stars, I would. JUST DON'T! This site is awful and returns are impossible. Take FOREVER to receive and the material sucks, they are unreasonable with getting in contact with, and make you send PICTURES to prove what's wrong! This is a Chinese scam, I AM TELLING THE WORLD! I am beyond frustrated! AND the dress was missing buttons, stained, and see-through! Good heavens! And for all those stars we have to fill out, they would honestly all be in the negatives if I could! Absolutely poor service and unreasonable returns (after weeks of bantering they said they would take the dress back, although they didn't see the problem, IF I paid the return shipping to China, yea right! That's more than the dress even cost!). Value is the most accurate, because you get exactly what you pay for! A cheap, thin material-ed dress, and the pictures on the site are of the designer-quality they take from other sites and mags. Shipping took a LIFETIME and as previously ranted, the quality SUCKS.
Ordered a pair of shoes, chose the free shipping. Then I didn't hear from them for a few months, and I looked up their rep, and turns out Lots of people have that issue. They waited months and months to receive their items. So I emailed them, asking where they might be, and the person told me they were out of stock. How about you let me know this oh maybe when I order the things, instead of making me wait a few months before I have to go out looking for this information?!
DO NOT ORDER FROM DRESSLILY.
Clothes are complete garbage. Pathetic!
Ordered 4 dresses. One never ever arrived and they offered no refund.
Two of the remaining three dress were horribly stitched. Poorly quality and poorly constructed. Just material slapped together. I have pictures to show you if you would like to inbox me. Looks like it was sewn by a 5 year old. Totally defective.
They requested that I send the dresses back at my expense! Cost more to send it back than it cost for the dresses.
Save your money!
DO NOT ORDER FROM HERE
GARBAGE CLOTHES AND TERRIBLE CUSTOMER SERVICE!
Dear Connie C.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Three dresses are adorable and suitable for my daughter. But, the last one is not fit well. I contacted dresslily and get partial compensation, thank you!
I ordered some items, all received and just as described on their webpage. Excellent customer service, Great Communication, Fast mailing service!
It was a mistakes items didn't reach after 2 months shipment was returned as the given address doesn't have pox i thought i will receive a call at least to pick the shipment. I change the address with a pox number email them on spot asking for shipment to the new address even offer to pay for the shippment instead again send to the first address that doesn't have pox and refund me for the items that out of stock 28 dollar out of 157 on complain many times asking for full refund they said it was free shipping no tracking. Go to your local mail office and look for the shipment the local office conferring returning of the shipment for the second time i asked to contact supervisor they closed the case telling me not to replay any more and just rate our services! What a scam Paypal didn't help as the order more than on e month. I payed for nothing and i have to knock my head on the wall. What a services
Dear magie h.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
This is bull. I would like someone to call me back and answer my questions. I submitted a ticket and they just tell me that my package will be here soon. You guys are so quick to take money out but not let anyone know where out package is. I ordered my stuff 3 weeks ago and I would like to know where its at. I will never order from here again. Your service sucks.
Dear Kirstin G.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.We have checked and your order was placed at 2014-11-13 23:03:09 PST and shipped out at 2014-11-14 18:48:00 PST. Reference number: NL14159528262870.
However, as customer selected Flat Rate Shipping which is unregistered mail, the standard delivery time will be around 15-25 business days after dispatch if there are no delays.
So its just been 14 days after the customer placed the order and 13 days after the shipment, the customer should kindly wait for some days, as it is still in time schedule.
While the transport times are only for reference. The specific time also be affected due to public holiday, bad weather or other reasons.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Ordered 4 dresses.
One came in the wrong size
One has broken buttons that keep falling off
One is fine
And one never arrived.
After weeks and weeks of calling and emailing and leaving order tickets, I've gotten nowhere.
Their responses are always the same. No assistance at all.
I thought I was getting a good deal, clearly I got ripped off.
Dear M R.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered a Jacket and after 15 days when I didn't see any progress I logged a complain for the same with DressLily.The customer care responded saying I need to wait for another 15 days. When I tried to call the customer care number no one picked up.It is a worse experience for me. Please stay way from this.
Dear Manas J.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.We processed the refund for this order on 11/26. It should show up on the customer's account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
This peice of *+@- doesn't deserve ANY stars. They own multiple sites (clothing, electronics) selling for very cheap and are just scamming people to get money. I placed an oder on one of these sites and thank goodness that after I saw that my order was still processing after being paid for several weeks, I decided to research them. You are very lucky to receive ANY of what you've ordered and if you do it's total crap! Thank goodness I have a decent bank for I will be getting a refund. Also a thanks to PayPal for helping get my money back too. I feel horrible for those who have spent an abundance of money because most won't ever see it again. Also, don't bother with customer service because I couldn't get ahold of anyone at all. They want you to leave a message on their help line, what kind of site does that!?!? If you see a transaction go through to DAVISMICRO's PayPal account at Globalgrow, IMMEDIATELY call your bank or PayPal to refund your money. These people don't deserve a sent for what they're doing.
To the owner and the workers at these sites: YOU ARE ALL SCUMBAGS.
Dear Nicole D.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We all know that it will take time to prepare every order to guarantee the customer receiving in perfect condition.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I love this site! Only thing is I wish it came sooner flat rate shipping.
I ordered a dress and two pairs of winter thickened tights from this site. The products were exactly as pictured! As this is an Asian site you should definitely check out the measurements they offer to figure out your size. The items I received were true to size and of good quality! Shipping is a little slow but the items are coming from asia and shipped for free! I am very happy with my purchase and would recommend this site!
I've got my stuffed on time, even send them to my relatives across the miles, they recieved it.
I ordered a coat on Oct. 17. It arrived today Nov. 22. Took waaaaaay too long to get here. I wear a medium so I ordered a large coat to accommodate other clothes I may wear with it, and when it got here I couldn't put it on! It fit like a small or even extra small. I am very disappointed. I'm in upstate Pennsylvania and its freezing here now, most of my local stores have very little left in the way of decent looking coats. The one I have is a few years old. I hadn't bought a new one in my area because I knew this other coat was coming. Now I have no coat. Very disappointed and angry. I will be returning this coat and never ordering from Dresslily again. I wouldn't recommend them to anyone else either.
Dear Kristen P.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I would also put no stars for this site. Do NOT USE IT! You order something, pay for it and then they don't send you what you ordered for months, or in my case never. DO NOT USE THIS SITE!
Dear Kendall L.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. Unfortunately, the ETA for this item is still some time away. We are looking into the messaging our site presented at the time of this sale as clearly we did not manage this customer's expectations well.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
The customer decided to cancel this order and we have canceled it and refunded the customer 42.97 USD, rfund ID: 3K3601729B996033N!
If there was an option to put no stars - I would put that. I FINALLY received my Coat on Nov. 21 that ordered on Oct. 1st. I was never told there would be a shipping delay until I contacted the support center almost a month after I placed the order, at which time they told me it was currently out of stock. However upon reading that I checked the website and it did not state that information and anyone could still order the item and would have no idea that there would be a delay. If an Item is currently out of stock, the website should disclose that information to it's buyers. I am very disappointed in the DressLily.com website. Upon receiving my coat today, I opened it and one of the buttons had fallen off into my hand and the two others are hanging by only a couple of threads, Which means I now have to sew all the buttons before I can even wear the coat that I had to wait almost 2 month for. I will NOT be buy from the DressLily.com website again, as the service and quality of items are horrible. The last response I received from the service center was very short and avoided all of my questions and concerns. That is not how you handle a situation like this. It's just rude, and highly unprofessional. I'm really sad about this whole experience as I have found many things that I would have purchased on the site. :o( Funny thing is they are very QUIICK to charge your credit card for items that you have to wait months for. I had the item paid off for over a month before I even received it - That IS NOT good business! My Order Number was L************** incase DressLily doesn't believe me.
Dear Jacqueline S.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have checked and your order was shipped out at 2014-10-25 01:03:15 PST, and you got it at 2014-11-20 16:38 PST. Therefore, there is no 2 month for you to get the parcel.
We would be grateful if customer could please continue the communication with us in support ticket, so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
I ordered a pair of Strange Heel Design Slippers for my girl friend as the birthday gift and she loves it! Cos it is special and stylish! I also ordered some fancy rings and all good. Love, love, love!
Don't. I ordered a bunch of things months ago, in march, about 170 euro worth. After waiting over a month, i sent them a msg, got replies that my order was only just being processed :) after one month and they were gonna ship it in one week... I don't even know how long i waited after that, but when i did get it, it wasn't everything I had ordered, only half of it. I sent them a msg again, they said the rest of the items weren't on stock anymore, and asked me if I wanted my money back or choose other products, I asked for my money back. Never got it. End of story.
Dear Cristina N.,
Thank you for your valuable feedback.
Could you please offer us your order number so that we can check for you?
We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
I'm going to give you all a very simple and clear message. This site IS a scam and a CHINESE dishonest attempt. They'll mess with you and take your hard earned money. Avoid avoid avoid. You've been warned so don't be stupid.
Dear Dave R.,
Thank you for your valuable feedback.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Could you please offer us your order number so that we can check for you?
We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
I ordered 2 x dresses on the 1st November, It is now the 20th, a week before the party I ordered the dresses for. Have heard nothing. It annoys me that these companies take the money immediately and are then allowed to just leave you hanging!
Dear clare c.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was placed at 2014-11-01 19:42:05 PST, while shipped out at 2014-11-03 15:18:26 PST. Reference number: CN14148714129099.
However, as you selected Flat Rate Shipping which is unregistered mail, no tracking number is available with this order therefore the shipping progress cannot be traced online.
The standard delivery time will be around 15-25 business days after dispatch if there are no delays.
As it is just 18 days, please kindly wait for it.
We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paige B.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com