business logo of DressLily

DressLilyReviews 4,652

2.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate DressLily?
grey star
grey star
grey star
grey star
grey star

DressLily Reviews Summary

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815

We monitor reviews for authenticity

GB
1 review
6 helpful votes
Follow Jo S.
Unfollow Jo S.
Send Message
Share Review
Report Review

The site is a total scam, the clothes sizes quotes on the website are Asian sizes and not American or European as stipulated. The customer services number provider goes to voicemail and when you raise a ticket they never reply you.

Date of experience: November 20, 2014
CustomerService R. — DressLily Rep
over a year old

Dear Jo S.,

Thank you for your valuable feedback.

This customer isnt telling the truth, we do reply.

Could you please offer us your order number so that we can check for you?

We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Best Regards
Customer Service from Dresslily.com

Virginia
8 reviews
37 helpful votes
Follow Carolener R.
Unfollow Carolener R.
Send Message
Share Review
Report Review

Took a few weeks to receive the shorts I ordered. There was no tracking information but dresslily had already informed me of the estimated delivery date range and that there would be no tracking information due to the ship method I selected. I have no complaints and the shorts fit fine and looks great! I will order from them again.

Date of experience: November 19, 2014
Virginia
1 review
0 helpful votes
Follow Bernice A.
Unfollow Bernice A.
Send Message
Share Review
Report Review

Love this site!
November 19, 2014

Love this site! Shopping is a breeze and whats best you earn points you can use for money. Wooo! Shipping does take a while but considering the prices, the free shipping and the quality, it's well worth it. Definitely a dresslily junky now:-)

Date of experience: November 19, 2014
India
1 review
1 helpful vote
Follow Shivam G.
Unfollow Shivam G.
Send Message
Share Review
Report Review

It is really a pleasure doing business with them, Just received the Eagle Pattern Sweater. I'm loving it! Hoping it will get cool soon so that I can wear it! Thank you!

Date of experience: November 19, 2014
Michigan
1 review
15 helpful votes
Follow Sarah H.
Unfollow Sarah H.
Send Message
Share Review
Report Review

FYI
November 19, 2014

FYI - I never received any product. Only a refund. This review was changed from 1 star to 5 once my refund had been fully processed. Customer service responded quickly once I cntacted them about my order that ended up on back order and I recieved a full refund in a timely fashion.

Date of experience: November 19, 2014
CustomerService R. — DressLily Rep
over a year old

Respond to this review... Dear Sarah H.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

We processed the refund for this order on 12/21. It should show up on the customer's credit card account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.

We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Best Regards
Customer Service from Dresslily.com

Texas
1 review
9 helpful votes
Follow TJ j.
Unfollow TJ j.
Send Message
Share Review
Report Review

I wrote my original review on 11/18/2014 (http://www.sitejabber.com/reviews/www.dresslily.com#550) complaining how I have not received my winter coat. When I posted my original complaint, they said that they will "look into it" and send it. It is now April 2015! Still no sign of my coat!

Stay aways from DRESSLILLY.com and any sites like this! They are scamming Americans!

Date of experience: November 18, 2014
CustomerService R. — DressLily Rep
over a year old

Dear TJ j.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Could you please offer us your order number so that we can check for you?

We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Best Regards
Customer Service from Dresslily.com

Australia
1 review
15 helpful votes
Follow nastaran S.
Unfollow nastaran S.
Send Message
Share Review
Report Review

I have ordered 3 items. After 4 weeks they emailed me that one of the items is not available! And I received the other 2 items after many follow-up with them. One of the item didn't fit at all and the size was not match with what they have put it in their website and when I complained to them, they said they will refund 30% of the item price and they don't pay for the postage! The other item was not same design as the website and very bad quality. I never buy anything else from them.

Date of experience: November 17, 2014
CustomerService R. — DressLily Rep
over a year old

Dear nastaran S.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.

We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Best Regards
Customer Service from Dresslily.com

Australia
1 review
1 helpful vote
Follow Urja P.
Unfollow Urja P.
Send Message
Share Review
Report Review

I ordered for the first time and it was a positive experience and product was received was upto my expectations and would again love to shop from DressLily.
Thank You DressLily.

Date of experience: November 17, 2014
Spain
1 review
1 helpful vote
Follow Mary M.
Unfollow Mary M.
Send Message
Share Review
Report Review

"el sitio es muy bueno, tardan en enviar los pedidos solo si los pides sin gastos de envios,, la calidad de sus productos son excelentes, todo son proos, ademas tienen muy buenos descuentos,,, como quejarse de un sitio asi..."

Date of experience: November 17, 2014
Switzerland
1 review
3 helpful votes
Follow Karin B.
Unfollow Karin B.
Send Message
Share Review
Report Review

I have placed 3 orders so far and I am completely satisfied! The shipping takes about a month but since it's free and it comes from China I think it's a fair deal. Also, Chinese sizes are smaller than European and especially American sizes but this is just something one has to keep in mind (they have a conversion chart so it should be easy to find one's size)

Date of experience: November 17, 2014
Australia
1 review
27 helpful votes
Follow khv k.
Unfollow khv k.
Send Message
Share Review
Report Review

WARNING!
November 16, 2014

WARNING! Do not buy from this site. I purchased four items and only two showed up which took a couple of months. The two items that did show up are very poor quality and look NOTHING like the pictures. I have been trying to get a refund which is not worth the drama. They have promised me that I have been refunded for the two items I did not receive, four months later I still have no refund. And the rubbish items I did receive they have asked me to send back, at my expense so they can conduct in-house testing. I will not be wasting any more money to send back as I know I will never see my refund so the two items will be going straight in the bin as not worthy for charity. I believe the positive reviews must be fake. Overall the WORST experience I have ever had online and will try to warn as many people as possible not to waste their time and money.

Date of experience: November 16, 2014
CustomerService R. — DressLily Rep
over a year old

Dear khv k.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Could you please offer us your order number so that we can check for you?

We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Best Regards
Customer Service from Dresslily.com

Canada
7 reviews
33 helpful votes
Follow Crystalder R.
Unfollow Crystalder R.
Send Message
Share Review
Report Review

I love all the things that DressLily has to offer and I will continue to order from your site. I will also recommend your site to my friends and family.

Date of experience: November 15, 2014
Canada
2 reviews
59 helpful votes
Follow Racheal K.
Unfollow Racheal K.
Send Message
Share Review
Report Review

It's a scam
November 14, 2014

It's a scam. I've checked the IP addresses of all the "positive reviews" and they all come from the same computer. I don't even have to order from them to say scam.

Date of experience: November 14, 2014
CustomerService R. — DressLily Rep
over a year old

Dear Racheal K.,

Thank you for your valuable feedback.

Could you please tell us how you find other peoples IP?

This review has nothing to do with our products or shopping experience.

Many thanks.

Best Regards
Customer Service from Dresslily.com

Ireland
1 review
22 helpful votes
Follow Diane L.
Unfollow Diane L.
Send Message
Share Review
Report Review

Honestly I never been so disappointed and pissed off than with Dresslily.com. My order has been accepted the 20th of Sept. I ordered 9 items. It took very long to come and the supposed tracking web site to track the order wasn't even working correctly. Any way, I received a packet last week, so after 6 weeks! And guess what only 1 items was in the packet! Then a few days later I got an other one, 2 or 3 items were in there. Then a 3rd packet came with 3 items this times yhouou! And I am still waiting for 3 others items! That's a really bad joke! A few of the article I ordered was only on "one size" and I am not a fat person so usually the one size style fits me, the cloths I got were ridiculously too small. Could only fit to a teenager or even a child! Some of the cloths looks not finish and made with very cheap material, few top I got look much longer on the web site than they are in real! I feel so disapointed because some of the cloths are very nice but juste way to smaller or shorter than the web site shows. I feel like I m in a bad dream but not:-((
I really hope that I m gonna get refund and that's gonna be soon a bad and old story!:-((

Date of experience: November 14, 2014
CustomerService R. — DressLily Rep
over a year old

Dear Diane L.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Could you please offer us your order number so that we can check for you?

We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Best Regards
Customer Service from Dresslily.com

Australia
1 review
7 helpful votes
Follow Flik C.
Unfollow Flik C.
Send Message
Share Review
Report Review

For the price I paid, it was good value. The shipping is horrible. 4 items were sent in 3 packages. Still have not received everything although order was placed on 3rd Sept and today being 14 Nov. Will think twice before I order again.

Date of experience: November 13, 2014
GB
1 review
2 helpful votes
Follow carmen p.
Unfollow carmen p.
Send Message
Share Review
Report Review

Very happy with the overall experience. Postage and packaging was free and delivery less than 2 weeks. I ordered mostly jewelleries and I love them. I will return for further shopping.

Date of experience: November 13, 2014
California
1 review
20 helpful votes
Follow Lindsay F.
Unfollow Lindsay F.
Send Message
Share Review
Report Review

Took closer to 30 days to receive shirt using their ground shipping. Shirt received, not the same material or design as pictured. Definitely an attempt to recreate someone else's design using poor quality material. It feels like I just threw away my money. I'll never wear the shirt, seriously, it doesn't hold a candle to the picture. And I'm not even going to try sending it back. DON'T WASTE YOUR MONEY!

Date of experience: November 13, 2014
CustomerService R. — DressLily Rep
over a year old

Dear Lindsay F.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Could you please offer us your order number so that we can check for you?

We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Best Regards
Customer Service from Dresslily.com

KR
1 review
4 helpful votes
Follow SeungHee K.
Unfollow SeungHee K.
Send Message
Share Review
Report Review

SCAM
November 12, 2014

SCAM.
I ordered a prodcut from abroad, thinking it is a trustworthy site.
After a couple days, I inquire about the shipping date, then they tell me the item is out of stock. Since then, I've been trying to contact them to find out about any updates on my item, and I've been IGNORED! I left many messages past couple days through ticket system but noone is replying. I am so frustrated and angry.

Date of experience: November 12, 2014
New York
1 review
1 helpful vote
Follow Pelau R.
Unfollow Pelau R.
Send Message
Share Review
Report Review

I posted a review already, but seems it never uploaded successfully but I have to say, so far, DressLily is an addiction -- the styles, prices n' easy of ordering. I got shoes already, but just ordered clothes. SO GREAT!

Date of experience: November 12, 2014
Australia
1 review
0 helpful votes
Follow Christine L.
Unfollow Christine L.
Send Message
Share Review
Report Review

I've shopped a few times with DressLily and my items are delivered between 2 and 4 weeks, with flat-rate shipping. Most of the products are good and pretty. There are a few exceptions and I wrote to them once I received the items that are not what's shown on their webpage, and the matter was resolved in a nice manner.

Date of experience: November 12, 2014

From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


dresslily.com
Founded in 2008
Shenzhen, GuangDong, China
+339