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DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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The site is a total scam, the clothes sizes quotes on the website are Asian sizes and not American or European as stipulated. The customer services number provider goes to voicemail and when you raise a ticket they never reply you.
Took a few weeks to receive the shorts I ordered. There was no tracking information but dresslily had already informed me of the estimated delivery date range and that there would be no tracking information due to the ship method I selected. I have no complaints and the shorts fit fine and looks great! I will order from them again.
Love this site! Shopping is a breeze and whats best you earn points you can use for money. Wooo! Shipping does take a while but considering the prices, the free shipping and the quality, it's well worth it. Definitely a dresslily junky now:-)
It is really a pleasure doing business with them, Just received the Eagle Pattern Sweater. I'm loving it! Hoping it will get cool soon so that I can wear it! Thank you!
FYI - I never received any product. Only a refund. This review was changed from 1 star to 5 once my refund had been fully processed. Customer service responded quickly once I cntacted them about my order that ended up on back order and I recieved a full refund in a timely fashion.
Respond to this review... Dear Sarah H.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We processed the refund for this order on 12/21. It should show up on the customer's credit card account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
I wrote my original review on 11/18/2014 (http://www.sitejabber.com/reviews/www.dresslily.com#550) complaining how I have not received my winter coat. When I posted my original complaint, they said that they will "look into it" and send it. It is now April 2015! Still no sign of my coat!
Stay aways from DRESSLILLY.com and any sites like this! They are scamming Americans!
Dear TJ j.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you please offer us your order number so that we can check for you?
We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
I have ordered 3 items. After 4 weeks they emailed me that one of the items is not available! And I received the other 2 items after many follow-up with them. One of the item didn't fit at all and the size was not match with what they have put it in their website and when I complained to them, they said they will refund 30% of the item price and they don't pay for the postage! The other item was not same design as the website and very bad quality. I never buy anything else from them.
Dear nastaran S.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
I ordered for the first time and it was a positive experience and product was received was upto my expectations and would again love to shop from DressLily.
Thank You DressLily.
"el sitio es muy bueno, tardan en enviar los pedidos solo si los pides sin gastos de envios,, la calidad de sus productos son excelentes, todo son proos, ademas tienen muy buenos descuentos,,, como quejarse de un sitio asi..."
I have placed 3 orders so far and I am completely satisfied! The shipping takes about a month but since it's free and it comes from China I think it's a fair deal. Also, Chinese sizes are smaller than European and especially American sizes but this is just something one has to keep in mind (they have a conversion chart so it should be easy to find one's size)
WARNING! Do not buy from this site. I purchased four items and only two showed up which took a couple of months. The two items that did show up are very poor quality and look NOTHING like the pictures. I have been trying to get a refund which is not worth the drama. They have promised me that I have been refunded for the two items I did not receive, four months later I still have no refund. And the rubbish items I did receive they have asked me to send back, at my expense so they can conduct in-house testing. I will not be wasting any more money to send back as I know I will never see my refund so the two items will be going straight in the bin as not worthy for charity. I believe the positive reviews must be fake. Overall the WORST experience I have ever had online and will try to warn as many people as possible not to waste their time and money.
Dear khv k.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you please offer us your order number so that we can check for you?
We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
I love all the things that DressLily has to offer and I will continue to order from your site. I will also recommend your site to my friends and family.
It's a scam. I've checked the IP addresses of all the "positive reviews" and they all come from the same computer. I don't even have to order from them to say scam.
Dear Racheal K.,
Thank you for your valuable feedback.
Could you please tell us how you find other peoples IP?
This review has nothing to do with our products or shopping experience.
Many thanks.
Best Regards
Customer Service from Dresslily.com
Honestly I never been so disappointed and pissed off than with Dresslily.com. My order has been accepted the 20th of Sept. I ordered 9 items. It took very long to come and the supposed tracking web site to track the order wasn't even working correctly. Any way, I received a packet last week, so after 6 weeks! And guess what only 1 items was in the packet! Then a few days later I got an other one, 2 or 3 items were in there. Then a 3rd packet came with 3 items this times yhouou! And I am still waiting for 3 others items! That's a really bad joke! A few of the article I ordered was only on "one size" and I am not a fat person so usually the one size style fits me, the cloths I got were ridiculously too small. Could only fit to a teenager or even a child! Some of the cloths looks not finish and made with very cheap material, few top I got look much longer on the web site than they are in real! I feel so disapointed because some of the cloths are very nice but juste way to smaller or shorter than the web site shows. I feel like I m in a bad dream but not:-((
I really hope that I m gonna get refund and that's gonna be soon a bad and old story!:-((
Dear Diane L.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you please offer us your order number so that we can check for you?
We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
For the price I paid, it was good value. The shipping is horrible. 4 items were sent in 3 packages. Still have not received everything although order was placed on 3rd Sept and today being 14 Nov. Will think twice before I order again.
Very happy with the overall experience. Postage and packaging was free and delivery less than 2 weeks. I ordered mostly jewelleries and I love them. I will return for further shopping.
Took closer to 30 days to receive shirt using their ground shipping. Shirt received, not the same material or design as pictured. Definitely an attempt to recreate someone else's design using poor quality material. It feels like I just threw away my money. I'll never wear the shirt, seriously, it doesn't hold a candle to the picture. And I'm not even going to try sending it back. DON'T WASTE YOUR MONEY!
Dear Lindsay F.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you please offer us your order number so that we can check for you?
We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com
SCAM.
I ordered a prodcut from abroad, thinking it is a trustworthy site.
After a couple days, I inquire about the shipping date, then they tell me the item is out of stock. Since then, I've been trying to contact them to find out about any updates on my item, and I've been IGNORED! I left many messages past couple days through ticket system but noone is replying. I am so frustrated and angry.
I posted a review already, but seems it never uploaded successfully but I have to say, so far, DressLily is an addiction -- the styles, prices n' easy of ordering. I got shoes already, but just ordered clothes. SO GREAT!
I've shopped a few times with DressLily and my items are delivered between 2 and 4 weeks, with flat-rate shipping. Most of the products are good and pretty. There are a few exceptions and I wrote to them once I received the items that are not what's shown on their webpage, and the matter was resolved in a nice manner.
Answer: Dear opici b. Thank you for your message. We will try our best to help you if you have any issues. Please kindly send me a private message if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service
Answer: Dear La L. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service
Answer: Dear Reba D. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. Thank you for your patience and kind support. If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you. Best Regards Dresslily Customer Service
Answer: Dear Denise H. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. You can contact us if you have any issues. Here is link: http://support.dresslily. Com/ Thank you for your patience and kind support. Best Regards Dresslily Customer Service
Answer: Obviously you shouldn't do this. Please read the reviews for DressLily, they are awful! Just cancel your order, and shop elsewhere
Answer: Dear Arlene J. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service
Answer: Dear Cricket r. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ We would study your case carefully and resolve it there and we are now awaiting for your reply. Appreciate your cooperation and kindly understanding in advance! Yours Sincerely Dresslily Customer Service
Answer: Dear Brianna o. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service
Answer: They run really small, and hard to return
Answer: Dear Janice H. Thank you for your message. I am sorry to tell you that we did not have the phone in pour website now, we will improve it in the future. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/ We will try our best to help you if you have any issues. Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
Dear Jo S.,
Thank you for your valuable feedback.
This customer isnt telling the truth, we do reply.
Could you please offer us your order number so that we can check for you?
We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com