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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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When my sister in law was chosen for my secret Santa, believe me, I was beyond excited. I wanted to get her everything on her wishlist, but with little money I had to be very selective of the gifts I got for her and the amount I could realistically afford. When I saw this sweatshirt on her list, and for so inexpensive, I definitely thought "Wow, this could be a real score!". I ordered it right away, and it said it had shipped December 2nd, it would be there well before Christmas! I checked the tracking on the 15th, and it said it had been delivered on the 13th, a Saturday, where I was there all day long. The package never even made it to me. I quickly emailed the Postal Service, who were slower to reply, but they had said there had been a ton of theft going on this year, so no doubt I was disappointed I couldn't give her the gift, but I was going to be damned to pay for something I never received. Today is 1/2/15, and they have given me nothing but the same canned responses, asking me if the address is right many times, even after confirming that it is. All I was looking for was a refund, even in part, but they kept offering to send me one and pay another 80% compensation. I didn't really have a ton of money to throw around in the first place, let alone twice with the possibility of it not fitting. I was really looking forward to ordering from this company in the future, but after this experience and seeing others experiences, that won't be happening. I can only hope that I can receive a refund, but it's extremely unlikely.
**Update**
It seems I may receive a refund for the product which is great! Here's hoping!
***UPDATE 1/12/15***
Partial Refund, I'm happy I got something back.
I ordered quite a few items now I'm chasing them for a refund. Most items were nothing as described and poor quality. I've been emailing them since September 25, but all they do is asking me the same questions hoping that I eventually give up. At one point they offered me a discount voucher, but there is NO way that I ever buy anything from them ever again!
Dear Emese D.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are sorry that the items do not meet your standard and we do offered you a partial refund for your dissatisfactory, while you insist full refund on your order. We would be glad to refund you if you want to return.
We are sorry that you refuse to return yourself. However, you still need pay for the return freight according to the policy of our company and you can see that on our website(http://www.dresslily.com/m-article-id-80.htm).
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I saw a DressLily ad for a coat that I wanted to buy as a Christmas gift on Black Friday. It was a beautiful cream colored wool looking coat that was double breasted. I was amazed it was only $21.90. After I completed the purchase, it gave the shipping times and my word! It said it's take up to 35 days to ship from the Netherlands! Of course, now I had to go purchase a coat in a local store to be sure I'd have a gift ready for Christmas and it's a good thing I did. It arrived yesterday (12/31) in a 3x5 package. Imagine my disappointment when I opened up the package to find a thin, flimsy, cotton long SHIRT. This thing wouldn't even be called a jacket in the Caribbean! Good hack you have going DressLily. Fool me once, shame on you...
Dear Renita G.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. According to your description, maybe you have got the wrong item.
Could you please offer us your order number so that we can check for you?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered a coat and it is entirely too small and of horrible quality. No way to contact these people as my order # doesn't exsist.
I want a refund!
Dear Tiffany H.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
Could you please offer us your email address or phone number&name so that we can check for you? Maybe you have log in with the wrong username&email address so you havent found the right order number.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
It has been nearly 60days (as of 11/4/14) and I have yet to receive my order. I have made 7 major attempts to call and contact customer service via email and phone calls, but have only received mediocre emails. Someone with power needs to do something about this company that is literally taking advantage and stealing peoples money
Dear Alexis S.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Again this site promise gonna give my previous package before but I never got it this website is scam $41 on my paypal account this website scam should be close down I wish someone must sue this company
Dear Ronald B.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
Could you please offer us your order number so that we can check for you?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
This site is so awesome you don't look like the average joe when you shop the online website just amazing!
I placed an order three weeks, and so far NO WORD ON THIS.
I was planning to wear this dress for NYE's and here we are and I still have no dress.
WORSE?- I can't even complain to Support because apparently my order number doesn't exist.
I want my money back.
LL**************
Dear D M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. Please accept our sincerely apologize. We have checked and your order was placed at 2014-12-06 12:03:05 PST(You can see that your order do exist and we have checked you havent emailed us. You actually can send us email even you never bought anything from us. These are 2 things wrong in this review), while shipped out at 2014-12-09 00:43:39 PST. Label number: BJ14180195784038.
However, as you selected Flat Rate Shipping which is unregistered mail, no tracking number is available with this order therefore the shipping progress cannot be traced online.
The standard delivery time will be around 10-25 business days after dispatch.
So its just 21 days passed, we hope you could kindly wait for more days and see.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Awful experience. It takes days for them to respond to email. Then they want you to take pictures to present the evidence to them only for them to tell you that you can't have a refund, but a discount on your next order. I WILL NOT ORDER again because their sizing is MUCH too small for American's. I had assumed that if my child was a small that a medium would do, but that is not so. I live in an Asian community and know that Asians are larger than what they sell on this sight. The Quality is weak, the zippers will not zip. Out of country returns are out of the question. Shipping stinks too because it took over 40 days for the product to arrive. Then it arrived so wrinkled that it needed dry cleaned.
Dear Magdalene B.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The size based on China, run small than foreigner country.
We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered Christmas presents from dresslilly.com. Two of the three items never showed up. The item that did arrive was wrong. After I complained they asked me
To take pictures of the item and UPC code because they had no idea what they had sent me! They also presented me with two options 1. Pay to return the item 2. Receive 85% of the correct item paid but I would also need to pay shopping. Apparently all of their items are shipped from China and take 25-30 days to arrive. With technology today this should be explained before you order. I would have never expected it to take that long and their customer service is horrible. I will never order from them again and I would highly advise you not to as well. I have a screenshot of the entire conversation with their service department. I am happy to send it to you so you can avoid losing the money and time I did by ordering from this company.
Dear Lisa W.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are going to reach out to this customer to apologize personally and to see if we can make an accomodation he will find acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Horrible quality, customer service, shipping and everything. This is the worst company in the world! Please save your money and do not order form here. They just took my money very quick and I still have not received orders for 7weeks. Besides, no answer customer service.
Dear olivia y.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you please offer us your order number so that we can check for you?
This review do not have an order number and the delivery can be affected by many factors. 7 weeks equal to 28 days, while shipping time for flat rate is 10-25 business days and if there is holidays, the time could be longer.
The customer states hasnt got the order, while still hold back the order number, maybe there isnt an order number and this review intends to defame us.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
ITEM: 1x Mens "Stylish Lapel Stripe Slim Fit Long Sleeve Cotton Men's Dress Shirt"
Order arrived within 10 business days (during the Christmas period) of placing the order. Was told 10-25 days from date of dispatch. Item arrived within 8 days from dispatch.
Item arrived as pictured.
Stitching is of good quality.
Ordered an XXL based on guidelines for Australia, where a Mens Large = Mens XXL. Shirt is a semi-tight fit (unsure if that is the style of shirt).
Material is thick, and quality is what you would expect for USD $15 ($20 AUD)
Overall, I am quite happy with order given such bad reviews. I was not expecting the order to arrive so quickly, the shirt isn't great quality, but for $20 you can't expect anything more.
I would consider ordering from them again!
STAY AWAY! SAVE YOUR MONEY &TIME, by far this is the worst company I have ever deal with, I ordered a coat about 2 months ago and I haven't receive it and there hasn't been any info about, I can't get a hold of any live human and for real this company needs to be ban from doing business here in the US...
Please take my advice and do not buy anything from them
Dear Malua H.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was placed at 2014-11-16 03:21:12 PST(So we are afraid that your order was not placed 2 months ago), while shipped out at 2014-12-03 02:57:04 PST. Label number: CN14175099166020.
However, as you selected Flat Rate Shipping which is unregistered mail, no tracking number is available with this order therefore the shipping progress cannot be traced online.
Please note that the above transport times are only for reference. The specific time also be affected due to public holiday, bad weather or other reasons.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
DressLily is the $#*!tiest place EVER to order anything from! I placed 2 orders over a month ago (around Thanksgiving). You took my money immediately but did not ship anything for over a week and I have not received anything as of December 29th. My neices did not get their Christmas presents! Also, you ship this stuff from China and the Netherlands without any way of tracking! No one has ever answered your phone number (I think it's bogus!). And the people who reply to my e-mails (over 20 of them) have never answered not one of my specific questions! WHERE IS MY ORDER OR GIVE ME MY MONEY BACK!
Dear Tammy B.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your 2 orders were placed at 2014-11-30 14:21:39 PST and 2014-12-02 02:21:07 PST, while shipped out at 2014-12-01 17:21:04 PST and 2014-12-02 16:10:35 PST. Label number: CN14174019175428 and CN14174871517553. Tracking number: RS198683247NL at 2014-12-09 06:02:23 PST. Tracking site: http://www.postnl.post/
However, as you selected Flat Rate Shipping which is unregistered mail, no tracking number is available with this order therefore the shipping progress cannot be traced online.
The standard delivery time will be around 10-25 business days after dispatch.
Please note that the above transport times are only for reference. The specific time also be affected due to public holiday, bad weather or other reasons. Hope you can wait for a few more days.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Scam. Scam. Scam. American model in Asian size cothes? False advertising at its best. Never order anything from this company! When I asked to exchange my jacket due to the Asian size medium, the response I got was to "try selling or trading the item, maybe gift it." Completely unprofessional. Like I said, SCAM SCAM SCAM!
Dear Beth A.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The size based on China, run small than foreigner country.
We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Sending everything back that I ordered. It took over 6 weeks to get. The pictures and discrip online was not what i received. The quality was horrible. They also sent me 2 of the very same product somehow and they charged me for both. So, now i have to pay for the return shipping to CHINA... and wait how long to get my money back? Another month? The
Coat was not even close to a winter coat--it was more like a fall jacket at the most. Quality was horrible and now have to spend time on my day off to ship back and pay for the items again! Not happy... just would like my money back with free shipping would be nice!
Dear brenda D.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have checked and you accidently ordered 2 coats and we thought you do want 2, so we ship out your order based on your requirement.
We checked the emails you sent us and we have given you the return address at 2014-12-05 10:20:43 PST when you asked for return at 2014-12-04 22:20:51 PST. Since then, you havent replied our email about offer us your return tracking number so that we can not apply the refund for you.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Clothes are trash! Return policy is trash! Don't waste your time or money! Worst online shopping experience EVER!
Dear Alison R.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Love everything ! always satisfied with my purchases :) cost less and free shipping !
Excellent Service, excellent product quality. Good international brand. Keep it up.:)
Rahulkumar Kumavat
I ordered some boots for my sister as a christmas present. I placed the order November 23rd. And got an e-mail saying the boots are back ordered and would be delievered by Christmas. I said okay, great! They will still be here by then. Later, as a few weeks went by i had opened up a concern/ question/ case asking where are my boots, they emailed very quickly the next day ( kept changing the delievery time), then as time went by ( the e-mails got slower responses) I e-mailed on December 16 and finally got a reply December 26th (after christmas), as e-mails went on. They told me to close the case with pay pal as they were shipped out. I never got a straight answer where my boots were and to this day still have no idea. I e-mailed them and asked them to call me several times as its frustrating ordering online and not getting a tracking number or getting one and not knowing where its coming from. They give you the number and takes you to 20 different mail carriers and which one is the right one? I still have yet to find out. Anyways, bottom line is. Its Decemeber 28th and Christmas is now over with and i am left with no boots and one little girl whos upset cause she didnt get the boots she wanted. Very disapointed. I asked multiple times( at least 5) to call me and still got nothing. ALSO, when i call the number, no one can speak clear english, and give me a straight answer, i have to go through so many different calls until i get someone. Thanks for taking the time to read this, hopefully i will get them and the day i do, i will have a different review but right now, this is all i got. Thanks again.
Dear Angel B.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
Could you please offer us your order number so that we can check for you?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Katrin H.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com