On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
We monitor reviews for authenticity
I saw an ad for this website on facebook & a great looking white coat for cheap. It seemed too good to be true (free shipping & all) but I decided to give it a try. After paying for a tracking number the tracking website & courier were sketching. Package arrived 3 weeks later & my first impression was it was a really light package for a what I thought to be winter coat.
It is laughable how terrible the quality & size were- button holes too small, coat too big (I ordered small). Buttons loosely stitched. No tags to indicate newness or sizing. Tulle was detachable & ripped. Material is super thin, like felt. The weight indicated online did not match the weight of the package. Coat looked nothing like the pictures online - they must have photoshopped it or worn a different coat.
Submitting a "ticket" to customer service requesting a refund only exacerbated the order. They finally responded 14 days later asking for pictures I had already attached. In the end, they gave no justifications for the mishaps I pointed out and suggested a $5 refund (~14% of the entire purchase price) see for yourself
I tried to post a bad rating on the item on their website but of course the moderator filters & only posts the good ones (which I fell for in the beginning & suspect to be fake)
Where do I begin. I saw a coat for $20 and I really expected the worst but was hoping for the best. First I ordered this on November 6,2014, in time for Christmas, I thought. My order was delivered on January 8,2015. It took so long for the order to arrive I actually canceled the credit card, for fear I was being robbed. The tracking number was hard to find the first month but by December 23 I'm sure I had it emailed with the tracking number. I received a notice from the post office that a package for me arrived. I called the US post office and they assured me the package was way too small to be a coat. Well I checked my tracking code against the US postal tracking code and yes it was my package. However, there must've been something lost in the translation between DressLily and myself. The package was actually a jacket. It was made from the type of material one might make a bed sheet out of, albeit a 300 count bedsheet. Then there was the sizing. I ordered XXL, because I normally wear a size 18W. However, I could barely get my arm in the jacket without losing circulation. I was afraid I was going to wear the jacket as I tried to place my arm in the second sleeve. The sleeves are long enough however if I even attempted to Jan I'm sure it would've busted a seam in the back.
This was a $20 experiment that I will not be repeating with DressLily or Zulily. I am done. It looks as if several people had difficulty getting refunds, so I'm not even going to bother, but I will place this comment online hoping to save others from my fate.
Dear AJ M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
If I could give them less than 1 star I would. My experience has been horrible. The first week of Dec '14 I ordered a pair of boots, a blouse for my mom (X-mas present) and 2 dresses one for my daughter and one for myself for New Years Eve. I received the boots and the blouse on the 30th; so my mom had to wait for her present. To top it off the blouse didn't fit her and the quality was horrible. In terms of the dresses for New Year's Eve, well it's January 9th 2015 and I'm still waiting for them. I called their customer service and there's no answer only an automatic message. I fell in love with the clothes shown on their website but trust me, it's all a hoax.
Dear Roseofdsea,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
DO NOT ORDER FROM THIS COMPANY EVER! I ordered a coat on 10/23/14 the same day they took the money out of my account. I got an email on 12/24/14 that my coat had shipped and I still haven't received it yet. They said they would refund me and nothing yet and they cut off communication. I just found out on Facebook when and if your items come they are child size and made of very poor quality, so not looking forward to that if I do receive the coat. This is a terrible company!
DO NOT ORDER FROM THIS COMPANY.
YOU WILL NOT RECEIVE YOUR ORDER.
YOU WILL NOT SPEAK TO A CUSTOMER SERVICE REP.
THEY TAKE YOUR MONEY AND THAT'S IT.
I ORDERED OVER TWO MONTHS AGO AND HAVE NOT RECEIVED MY ORDER.
LEFT MESSAGES ON A FAKE VOICE MAIL NO RETURN CALL OFF AND ON FOR OVER TWO MONTHS! I DON'T BELIEVE ANY RESPONSE ON THIS SITE WILL CHANGE ANYTHING. REPORTING TO THE BBB.
Dear ELIZABETH B.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered from this company and can not access my order information or even track my order. It has been way over the 10 day shipping period. I cant seem to get any information about 1 shirt but they sure took their money out of my account within minutes of placing my order.
Dear Tara A.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was placed at 2014-12-23 02:42:11 PST, while shipped out at 2014-12-23 15:28:59 PST, Lable number: BJ14193018598514.
The standard delivery time will be around 10-25 business days after dispatch.
Till now its just 17 days passed, so could you please kindly wait for it?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Placed an order 39 days ago. Got a confirmation that it shipped 2 days later. You had to pay extra to get "tracking" on your package. My BAD! It has now been 35 days and still NO ORDER and no idea where it is at! I understand it's coming from china, but really? I've ordered other things from dealers in China and normally had the items in 2-3 weeks.
I submitted an inquiry ticket today and will hold out my final judgment until I hear back. Definitely don't suggest ordering from these guys.
Dear Di L.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Hope everything going well with my Order. I still not yet receive any item. I ordered over 800$, so worry. But i belive they do right thing with customer. Read a lot bad review made I nerves. I going to put my trust for this time. When I receive my items delivery I will leave more feedback for everyone know the true.
Cheers
Dear QuanB L.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order L1412280236357129 was placed at 2014-12-28 18:42:03 PST. We have shipped out the first batch at 2014-12-31 01:46:26 PST, Tracking number: RT252464353HK, tracking site: http://www.17track.net/index_en.shtml. The last batch of this order wass shipped out at 2015-01-06 18:05:01 PST, label number: BJ14205091407840.
The standard delivery time will be around 10-25 business days after dispatch.
Till now its just 9 days( the customer should be more patient.) passed after the very first parcel shipped out, so could you please kindly wait for it?
For order L1501072158485344 placed at 2015-01-08 15:21:19 PST, we need time to prepare because there is 14 items inside. Its just 2 days not passed yet, and please kindly wait for a few days and we will ship or we will cancel and refund you.
From the above, we hope that everyone can see that we do shipped the customers order, and the fact that the customer havent got the parcel is very normal and right(its not even 10 days for flat rate shipping, so how can the customer receive?). This customer is not patient and not clear about the status at all and here to complain(which is out of no where).
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Its a scam! Ugly clothes> received 1 piece still waiting for 3. Been 3 months. No way to return! No stars they are crap.
Dear Lafleche L.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We have checked and you havent emailed us so why you say no return? We will surely accept your return and refund you if thats what you want.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I PLACED MY ORDER OVER A MONTH AGO. HAVE HAVE NOT RECEIVED IT, NOR HAVE I BEEN ABLE TO TRACK IT. I ADVISE EVEYONE TO NEVER ORDER ANYTHING FROM HERE. IT IS A COMPLETE SCAM. THE CUSTOMER SERVICE NUMBER THEY PROVIDE IS NOTHING MORE THAN A VOICEMAIL. THE RESPOSED YOU GET FROM THE EMAILS ARE ALWAYS THE SAME. NEVER AGAIN
Dear m k.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
First I'd like to say that anyone who gave this site a good review must be paid by dresslily.com themselves or extremely lucked out. The shipping alone took weeks and what I got I couldn't even give away! I ordered large just incase they came smaller than I am used to and also because I wear mediums but I'm tall. What I got was poorly packaged half wrapped items all shoved in the smallest bag possible, probably to save money. The fabric was the poorest quality and the smell that came from them was horrendous! I had to hold my breath to even try then on! They smelt like they were sitting in a ball in the corner of a dirty warehouse for years. After all that, I put them on to find out they were designed for children or someone a quarter my size! The dresses I ordered weren't even long enough to make a shirt out of them! After all my disappointment, I tried to contact dresslily.com for a refund. Not only do they make it extremely difficult to contact, I still have not received a response. Dissatisfied would be an understatement on my experience. This website brings false advertisement to a whole new level.
Dear Rachel O.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I wish I'd read these reviews before ordering from this SCAM company! When something is too good to be true it usually is! It took a month to receive my order. The clothing models on their site must be a size small in toddlers. I'm 5'4 size 3 and the cute dresses I ordered look like toddler sizes on me. The material is very cheap, there are no tags inside of any sort to indicate size or washing instructions. VERY DISAPPOINTED!
Horrible company with bad products and customer service. If you buy on this site be prepared to have the seller fight you for a refund. I bought a woman's med coat, looks nothing like picture and description. Arms would fit an Asian child! No where on site do they have info about Chinese sizes! Big scam! I wish I had read the over 250 bad reviews before I bought from these rotten humans.
Dear Chianti D.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We apologize for your shopping experience which was clearly not up not up to your expectations. We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
We are sorry that the items do not meet your standard and we have checked that you havent emailed us about your dissatisfaction and we would be glad to refund you if you want to return.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
UPDATE: I found the service department to be very helpful. They responded quickly, and offered a couple of suggestions to resolve the issue. In the end, I accepted a partial refund, in return for not paying return shipping. That refund has already been applied to my account. I will give the coat away to some one who it fits properly. Overall, I think you are getting what you pay for with this company.
I wish I had read other reviews prior to placing my order. First, unlike most others on here, the shipping time was fine. I received my order approximately one week after placing it, much sooner than expected, as the website said it would take at least 10 days. No complaints there.
However, the item itself was very disappointing. I ordered a coat that was listed as $114, and discounted to $58. The color was significantly darker than advertised. The sizing was the most disappointing to me. I'm a size 2-4, and fairly short. However, the cut is so short waisted that even with a medium, the waist fell significantly above my natural waist. In fairness to the company, they do point out that the sizes run small.
I am in the process of requesting a refund. I will say, the return process itself is ridiculous. A return should be simple matter of printing out a return shipping label, repacking the item, and sending it out (potentially with the need to pay return shipping). Instead, you have to send them an email to explain why you want it returned, and have to wait for a response. Meanwhile, you are given a seven day deadline for return. I have sent my email, and am now waiting for a response. Once I see what type of response I receive, I will update this review with regard to service.
Dear Deborah B.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We are sorry that the items do not meet your standard and we have checked while havent found any email of yours.
We are going to reach out to this customer to apologize personally and to see if we can make an accomodation he will find acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I am so upset! Especially now that I have read everyone else experiences! I placed my order over three months ago. When I finally figured out how to check the tracking number, it said it was on its way to Afghanistan? Wtf I live in Washington state! Very unimpressed!
Dear andrea,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have checked and your order was placed at 2014-12-23 02:42:06 PST. How come your order was placed 3 months ago?
We have shipped your order out at 2014-12-24 00:55:13 PST. Tracking number: RS181279121NL. Tracking site: http://www.17track.net/index_en.shtml.
The standard delivery time will be around 10-25 business days after dispatch.
We have tracked and there is nowhere indicated your parcel is in Afghanistan and we are sure that you must have made a mistake.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I placed an order on 12/5/2014. I have not received my purchase yet. The tracking system is not updated, nor am I able to get customer service to reply to my emails. This is outrageous and unacceptable! Does anyone have any contact information for this company?
Dear b B.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have checked and you have never emailed us so how come we havent replied your email?
Please accept our sincerely apologize. We have checked and your order was placed at 2014-12-06 01:03:04 PST, while shipped out at 2014-12-09 03:42:05 PST. Label number: BJ14179340783332.
However, as you selected Flat Rate Shipping which is unregistered mail, no tracking number is available with this order therefore the shipping progress cannot be traced online.
The standard delivery time will be around 10-25 business days after dispatch.
Please note that the above transport times are only for reference. The specific time also be affected due to public holiday, bad weather or other reasons.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Wow what a crappy company! I have never been more disappointed in a product that I bought online. We got a cute coat that turned out to be utter garbage. The material is terrible, the workmanship sucks, the buttons fell off and the button holes were too small. The dress we ordered looked like it was made by a 1st grader. The material is scratchy and totally see through. The company has been emailing with me to try and resolve the issues, but I am still upset that packages were late and the stuff is garbage.
Dear Santina L.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We are sorry that the items do not meet your standard and we have checked the ticket and you havent emailed us about your dissatisfaction and we would be glad to refund you if you want to return.
We are going to reach out to this customer to apologize personally and to see if we can make an accomodation he will find acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
DO NOT BUY FROM HERE. This was the worst online shopping experience I've ever had. I bought my items from them months ago and I am STILL waiting for some items to arrive. They promised my items would arrive in a couple weeks but its been MONTHS. The items that did arrive are of poor quality and one of them even had a stain on it while another had ripped seams, not to mention some of my clothes was WAY off the description they had online. Their return policy is horrible, there is no set standard - they just barter with you with excuses and tell you that you have to pay for the return shipping and probably just hope you give up. All my items came on different days and I had to remind them THREE times that I still had items missing from my order. Talking with customer service is such a joke - their hotline is just an answering machine and e-mail them is kind of useless too. This was a waste of my hard-earned money and I am never ordering here again; I am going to tell every girl I know not to order on this site either. I have never been so frustrated. If their goal is to " make every customer completely satisfied with their purchase and to provide the best shopping experience possible" then they're doing a HORRIBLE job.
Dear Stephanie O.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I wanted to mention there are a huge amount of people that complain about the shipping, but if you purchase items and pay attention to the time they quote for international shipping it isn't an issue. It takes time. I actually managed to receive my items within a few weeks of ordering them, and I did pay for the tracking # as well. I didn't have any issues tracking my packages.
I ordered 6 items in total, and for the price everything was not bad at all. I have minor complaints about discoloration, loose threads, and that sort, but I got what I paid for and it is pretty minor. Overall, it wasn't bad. I paid $114 for 2 pairs of boots and 4 shirts- plus the additional $2 for tracking and $2 for insurance. Not bad at all.
I ordered on 12/7/2014 two dresses, one size large and another extra large. Only the large dress was received and is too small for this size. Dresslily told me that returning the dress is more expensive than the dress price, and offered me one coupon in compensation, plus a 6% discount on my next purchase. I don't accept because: first; I consider that discount is too little; and second; I don't consider to make any further business with Dresslily.
The extra large dress has not been received. I consider that is no reason for the delay. Your review to help others learn about this online business
Dear Mirta M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The size based on China, run small than foreigner country.
We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Merrill W.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com