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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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I have to say that I am never really happy to deal with companies from out of my own country but Dresslily.com has been very easy to work with and when a package was missing, they did the research to figure out when and where it was. The quality of the items are really very good also. I bought some boots and a couple tops. The sizes are Asian and therefore run small. Being a busty American can be a little difficult to shop for overseas but shoes are shoes. The do a great job of making the sizes understandable for about 7 countries. Great Job Dresslily!
I ALSO WAS TOLD THAT THEY COULD NOT TRACK MY ITEMS DUE TO ME NOT DOING SOMETHING SAME AS ONE OF THE OTHER PERSON HAD SAID. SUCKS THAT I SPENT ALMOST 100.00 AND PROBERLY WILL NEVER SEE IT! BUT AT LEAST I KNOW NOW, THANKS
I received a full refund for my items because it took a little longer than I wanted to get. Other than that the service was good & I did eventually receive one of my items which I am keeping.
I ordered a Jacket for a gift for Christmas, When I received the item it looked small, when my step daughter tried it on it was way too small. I proceeded to contact them stating I would like a refund that it was too small, they told me I would have to pay for shipping and that I would only be refunded 10% of what I paid. I found this absurd and argued with them, they then offered to pay me 15% of what I paid. I have been going back and forth with these people for a month now! I still have not been refunded and they will not cover the full amount I paid and they are trying to make me pay for the shipping. DO NOT BUY FROM THEM! They scam you! Worst experience I have ever had!
Dear Ashlee l.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Could you please offer us your order number so that we can check for you?
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Dresslily.com is a SCAM and FRAUDULENT company. The clothes are of poor taste. I paid for an item in good faith and I'm fighting them tooth and nail for a full refund of my money. I ordered a coat from their website and the coat that was sent was so poorly made. There wasn't any tags inside or outside of the coat. It appears that it was made in a home economics class. I have listed pictures. The first picture is a picture of the coat I thought I was ordering. The second picture is a picture of what Dress Lily sent to me. Big difference in quality and size. Dress Lily intentionally deceive their customers. What's even worse is that they have no remorse that they are deceiving you. They list clothes on the website to attract online shoppers. Initially it took too long to receive the item purchased. I insisted and then I guess they finally decided to home make the coat and sent a poorly made coat to me. STAY AWAY FROM THIS FRAUDULENT COMPANY. The site needs to shut down immediately!
Dear Jennifer C.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have checked the picture you attached, and maybe we have sent you the wrong color.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I regret ever ordering from this website. I ordered something on November 8,2014, and still have yet to receive my items. I opened a ticket number on Jan 7th, and they responded and said to wait a few days to see if it arrives. It is now a week later, and I still have not received my packages. They also said because I have an 'unverified shipping method' my package can not be tracked. I will never order from this site again. What a scam.
I am so pissed off this site. They took 40 days to deliver my order. I ordered on 5 Dec 2013 and received it on 15 Jan2015. By the time winter was gone and the jackets were useless to me.
Also, the XXL size looks like less than normal L size and quality is so cheap.
Buttons of the jacket were broken before it reached me.
Please do not buy from this Site.
Dear monisha a.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
OK I ordered nov 14,2014 its jan 13,2015 wen I ordered I didnt receive a tracking number or anything I didnt think anything of it because I was to exciting about the cute handbag I just ordered so as days turned into weeks and weeks turned into months I went back on the website for contact number no luck so I emailed them n someone email back saying to check with my post office and see because they shipped it out so im like how im supposed to do that with no tracking number they go tell me that I didnt pay for the tracking fees and they gave me my reference number which is no help at all im still waiting on another reply back from them after I asked for a refund
Dear jessica f.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I place my order Dec. 3 2014 they sent me an email Dec. 5 2014 my order were shipped and I still waiting for my ordered to get here.
We have shipped out your order LL************** today. Your reference number is CN*******9342 and it will be delivered by China Post Unregistered. The package should normally take 10-25 business days to arrive (approximately).
Dear Lourdes P.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I will not accept my package, if/when it does arrive. I became suspicious when I received an email with my order # and tracking # and I tried to track. It sent me to a sight that wouldn't take the #. I then tried to go thru their "support" center - which also didn't receive my order #. I then began to read all the BAD reviews for this company. It is a scam when you pay for an item and can't even get it cancelled or don't have a decent website that you can contact.
I call my cc company a put in a revoke request. I won't pay for anything that's of poor quality and where they give you the "run around"
Dear jeni j.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was placed at 2015-01-09 07:42:17 PST, while shipped out at 2015-01-09 17:42:06 PST. Tracking number: RS261407717GB, tracking site: http://www.17track.net/en/result/express-details-100011.shtml?nums=RS261407717GB
We have tracked and the tracking update is normal so we do not know why you say that there is no tracking number.
Number: RS261407717GB
Status: Transit
Destination: United States
Origin: China
2015-01-13 05:54 Parcel is leaving HK - 988-02299953, Parcel Leaving Port, Parcel Leaving Port
2015-01-12 07:25 Parcel departure in OWE HK Sorting Center, Parcel Departure, Parcel Departure
2015-01-12 04:43 Parcel received in OWE Sorting Center, Parcel Leaving Port, Parcel Leaving Port
2015-01-09 00:00 Data Received, Parcel Data Received
======================================
We have checked the order number is right as the customer offered here and We hope customer will email us if there is any other issue.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered a few items in October, my items arrived in December!
As I checked the size table, I choose to take L for my sweaters, normally i wear medium. When my package finally arrived (by the way I couldn't use the tracking code cause it was not existing), i saw that the sweaters were extremely little. They wouldn't even fit my kid of 10 years old! The quality is hilariously bad, some of the stitches aren't even finished, you can see right through the cotton, one sleeve is longer than the other one... and I can continue if you want.
If I can suggest something: do NOT buy here. The pictures look very nice, but the quality and sizes are TERRIBLE!
Dear Wendy J.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I had high hopes when finally finding cute vintage swim suits. My shipping took a bit longer than expected but I was fine with that. As soon as I got the package, I could just tell I was going to be disappointed. I ordered a size medium (for both suits) The bottoms fit ok but the material was extremely cheap, two of the buttons had fallen of (looked like they just threw the buttons in the package)and the stitching was coming undone. It was horrible. The tops for both could fit my 6 year old daughter. The neck strap that is supposed to hook on for support did not even have the hooks! One side of the top had an insert for the hook but the other side didn't even have one! I was completely disappointed. I'm pretty sure I could have made a better bathing suit myself!
Dear Angels R.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Could you please offer us your order number so that we can check for you?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
All products are made of great quality and good price, I like customer survice though I wait alot of time for my order but I choose it anyway I will wait 4 product because not comming yet
Horrible customer experience, poor quality products and completely inaccurate sizing. No matter what the item looks like do not buy it, it will take forever to arrive, it will be 2 sizes too small, crumpled in a ball and it will look nothing like what you were expecting.
Dear Alan M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I loved shopping here i will shopp here again and the prices are very low and it is a good place to shop
I was really pleased with the shipping time. It only took 8 days for my order to arrive. However, the items were extremely disappointing! I ordered a red skirt on their website, the item came in as pink, plus the size was way too big. The size chart on the web was misleading. I took the measurement on the skirt, it was off by 7cm on the bust.
The Bleach Wash Ruffles Denim Dress came in with super bad odor without any tag. Not sure why. The smell was so bad that I had to leave it in the garage.
The Ruffle Chiffon Dress came in extremely wrinkled and extremely long. It just doesn't fit.
Now comes to the worst part - customer service towards the returns. I wanted the full refund for the 3 items, they first said oh no, we could offer you $10 coupon, but I wanted my money back, then their CSC responded: I can only receive partial refund as it was free shipping, they need to deduct money for restocking fee. Below is what the company CSC wrote"
Dear Ning,
Thank you for your message.
Sorry to hear that you don't like the item and want to return it.
Please be informed our items are very cheap and they are all mass production.
As such, the quality of our items can not compare with the high-grade products. Please understand us.
As a compensation, we would like to refund 10usd back. Hope you can accept it.
If you don't agree with that, you can choose to return the items and you need to pay the return shipping fee.
We will refund 44.77usd back after we have got your package since these are free shipping items and we need to detuct the restocking fee.
If you decide to return the item, please tell us and we will tell you the return adress.
Any further questions, please feel free to contact us.
Best regards
Pag"
What a horrible customer service experience! On their website, there was no indication of charging the customer restocking fee for returned items. No integrity at all for this company! I am planning to fight till I can get my refund, otherwise we can start a class section lawsuit against this company. It holds no value for the consumers and does false advertisement.
Dear Betty L.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
First, I ordered 9 items--only 6 arrived. I emailed them the sku numbers of the 2 items and told them I do NOT want them based on the ones I did get. Dirty, cheap material, ill-fitting and some look NOTHING like what is in the pictures. Also 1 item (I was told by email from the site) was unavailable but they STILL charged me!
I want to return ALL items and a full refund and am contacting the Better Business Bureau and Consumer Reports. Their items are awful and the customer service contact hides behind a website; no true customer service.
Dear Bernadette S.,
We always look forward to hearing from our valued customers.
We processed the refund for this order at 2015-01-16 06:30:51 PST. It should show up on the customer's credit card account within the next month. We will contact them again to assure her the refund has been processed and apologize for the inconvenience caused.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I sincerely regret not researching this site/company before placing an order totaling close to $200. Until now my internet buying experiences have been positive until now.
On November 15,2014 I placed an order with DressLily for several items. On December 19,2014 I received a partial order including a pair of shoes that were marked as a woman's 10. However, the shoes were closer to a US size 8.5. I contacted customer service and was told that they were not responsible for the incorrect size and that if I chose to return the shoes I would have to cover the shipping AND they would only refund me 85% of the purchase price. I decided to give the shoes away.
Around December 23rd I received the second delivery. The package did not include a coat that had been ordered with the other items. In this delivery a purse had red stains in it. Again I contacted customer service and attached a photo the stains. They offered me $7 USD and said I could keep the purse. I informed that that offer was unacceptable. I was then told that they would give me 80% refund. I responded asking if the money was to be refunded to my credit card or if they were offering a discount on their site. The last reply offered me $7.50!
The final item, a coat, has yet to be received. I was told it could take as long as 60 business days! I have never had such consistent terrible service in all my years.
Only order from this site if you do not want correct sizes and/or can wait indefinitely for your incomplete order to be delivered - with stains.
Dear Angela B.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Ordered over 2 months ago and still have not received! I have tried a ton of times to ask for a refund-no luck. They are truly awful. How do I file a complaint?
Dear amy k.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
This company is a joke I ordered an item in November of 2014 and its January of 2015 and still have not received my item. They gave me some fake tracking number that I have not been able to get to work. I have contacted the company 12 times and they still have not tried to help me. They just keep giving me the same run around. What a horrible company. I wish I could bring criminal charges against them they will not even give me my money back!
Dear matthew r.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The item your ordered is a top seller and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand. We are as disappointed as you and feel let down by the manufacturer.
We have checked and you havent mentioned you want to cancel the order and you only keep inquring when we can ship your order out as we fail to ship your order out in time.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear mary w.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was placed at 2014-12-26 11:36:02 PST(order amount is $41.06, not even close to ALMOST 100.00 as you stated in the review), while shipped out at 2014-12-27 17:52:17 PST. Label number: BJ14196405975324.
However, as you selected Flat Rate Shipping which is unregistered mail, no tracking number is available with this order therefore the shipping progress cannot be traced online.
The standard delivery time will be around 10-25 business days after dispatch.
So its just 18 days after you wrote this review (23 days passed till now), we hope you could kindly wait for more days and see.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com