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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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I love all the items bought from dresslily! The design is very abstract and unique. It seems like the perfect dress for an art gallery release. The quality of this dress is very good. The quality is stretchy and thick good quality material which was very pleasing to me. It fits perfectly and gave me that sense of confident boost with such a classy dress but an incorporation of a modern and unique take on it.
I ordered ONE coat on Noivember 20th and it still has not arrived - 2 months later! I was informed that it had shipped... but where is it? I am extremely dissatisfied and frustrated. I want my money refunded. The "customer service responses" to all of these complaints are ridiculous and do nothing to fix the situation. I wish I could rate zero's in all of the categories. I am going to find out how to complain about this company and ask for them to be shut down. They are ripping people off. I WANT MY MONEY BACK!
NEVER ORDER! SCAM! I ordered on 12/16/14. Have not received yet and tracking only shows up to 12/17/14. Cannot review value, quality or returns. LP**************
SCAM. SCAM. SCAM. ABSOLUTELY HORRIBLE WEBSITE. Read the rest of the reviews. All this site does is rip people off, then write the same response to every person on here that left a negitive comment. All they are trying to do is make them selves look good so they can continue to rip people off. Same as everyone else, my order took forever to arrive and when it did my heart broke from disappointment. After waiting forever for it to get here it shows up looking like a student made it. It was my size but had arm lengths so short it couldnt possibly fit any normal sized human being. Then on top of that the dress is cheaply made and not even finished being sowed together! The arms come apart from the rest of the jacket on the inside! So it like wearing two different jackets pinned together by the hood, seriously dress lilly? You expect people to pay for this. When i asked for a refund they told me 20% witch is 10 petty dollars or i have to pay to have it sent back to china wich is $200. TOTAL SCAM dont buy from this site!
Dear chelsey m.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
Could you please offer us your order number so that we can check for you? If it is our fault on that, we will absolutely do our best to make it right.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Ordered 3 items- "one size fits all" They must have been referring to Barbie dolls. Nothing fiit and the merchandise was of very poor quality. Would only give me my money back, IF I returned the items TO CHINA! Shipping costs would be outrageous. So this is how they get rid of shoddy merchandise and force you to keep it.
Scammed by Dress Lily. I ordered 11/15/14. Only received the cheapest item, they stole the rest of my money. Then they refuse to help me when I told them I never received it. They said it is my fault I didn't pay for more expensive postage. Awful company with awful customer service.
I ordered a dress Nov. 30,2014. Still have not received it Jan, 16,2015. They just keep saying "Be Patient" Terrible company with terrible customer service. Refuse to give me a refund. Do not use this company. Worst ever.
DO NOT GO NEAR THIS COMPANY. Truly an awful experience. Ladies coat took more than 2 weeks to be dispatched. When it arrived the quality was absolutely shocking. It was like a hessian sack with buttons sewn on it. When I tried to return it they have tried everything to block my return and will not issue a return address. They have even suggested that I "give it to a friend" or "try and re-sell it myself". If I wasn't out of pocket I would find it almost laughable! Don't waste your money...
Dear Simon E.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are sorry that the items do not meet your standard and Could you please offer us your order number so that we can check for you? If it is our fault on that, we will absolutely do our best to make it right.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Great service lovely earrings and very responsive customer service
Please read the review on this merchant, they are not worth the risk. It's bad when quality sucks, but its inferno when the merchant itself does not know anything about time management. Still waiting for my package! Don't do overseas if you don't do your research first.
Hello I am ok with my orders :) I already recieved both items in less than a mounth, I am very happy because chinese sizes are perfect for me! I wear small sizes and I never find my perfect size here in my country. Thank you, DressLily!
This is a terrible worse company I never Ever see. The tracking nber is not working... Customer service not existing. No tel number, no chat possible. I ordered 3 items in L (while my normal size is M) but i only received 1 item, a jacket in a very small size as a S.
Bad quality material...
What about the 2 others items? Nothing indicated for if we need to return parcels for refund.
Dear Regine A.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please accept our sincerely apologize. We have checked and your order was placed at 2015-01-05 01:54:01 PST, while shipped out at by 2 parcels.
Tracking number: RE965076127SE, shipping date: January 06,2015 11:14:49 AM PST, tracking site: http://directlinktrackedplus.com/multipletrack-client2.php,
Reference number: NL14206387762663(The customer has got this one), shipping method: Netherlands Post surface mail, shipping date: January 08,2015 06:48:34 AM PST,
From above we can see that there is no problem with shipping.
However, the size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
We are sorry that the items do not meet your standard and we have checked that you havent emailed us about your dissatisfaction and we would be glad to refund you if you want to return.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I have received complete assistance regarding to my products from Dress Lily. I´m satisfied with it.
Unique items at good prices. It just takes a very long time to receive the items you order
Order product on Sept 3,2014 - waited... waited... on Oct 20,2014 I sent Email asking on shipping status they informed me that item was back ordered. On Dec 6th I asked for a refund. Waited. Waited it's now Jan 15,2015. ALL I HAVE TO SAY IT DO NOT ORDER FROM DRESSLILY.COM.
I give these people no stars. This site is bogus. I placed an order in October and I still have yet to receive anything. After the 550 reviews I read after I placed my order, I wish I had read them first. All the reviews were horrible. Never order anything from this site.
Just FYI... I did shop on this site, however when I went to check out with my AMEX card, it was flagged and not allowed to go through. Fortunately, AMEX is an awesome company and flagged it because of dresslily's fraudulent rating. So after talking with my credit card company, I choose not to continue the purchase. Lucky me! Now I have been reading all the horrible reviews. Kudos to AMEX!
Dear Julia S.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We have checked the review and the customer has never actually bought something on our site, so we havent done anything that unfavourable to this customer.
Just because seeing some bad reviews and then give us one star review is just adding fuel to the fire considering there are already so many bad reviews caused by the shipping delay(a large part).
We really hope that this customer can place an order and then see him/herself to give us an evaluation, not just to "coast along".
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I wish I would have read up on the reviews for this site prior to ordering in October 2014. We are already in the new year and I STILL do not have my $60+ order. Frankly I am scared to see what I do end up getting if it ever does show. I hate the fact that this site does not have a phone number either. You can only contact them through writing them on their site and your response is given within a 24 hour window. Its ridiculous. I love online shopping and have never came across so many issues. I've even ordered from overseas and have seen my orders within a week's time. DressLily is a scam and if I had the power I would have them shut down immediately. DO NOT ORDER FROM DRESS LILLY! Save your money and your time!
Thank you everyone for your reviews, I spent over 2 hours ordering dresses on the website, then I saw something on the news about ordering things from this site and sites like this and decided to check out the reviews before I pushed the order button,,, so glad I did, I hit the deleat button and saved myself about $200. And alot of trouble thanks to all your comments..
Dear Donna L.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We have checked the review and the customer has never actually bought something on our site, so we havent done anything that unfavourable to this customer.
Just because seeing some bad reviews and then give us one star review is just adding fuel to the fire considering there are already so many bad reviews caused by the shipping delay(a large part).
We really hope that this customer can place an order and then see him/herself to give us an evaluation, not just to "coast along".
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
It was a Great Experience shopping with Dresslily. Products received were fantastic. Thankyou Dresslily
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michelle F.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Could you please offer us your order number so that we can check for you?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com