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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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I have used this site on multiple occasions now, and will continue to do so. I have purchased a blouse and multiple pieces of jewelry, all of which I wear repeatedly and get many compliments for as well. Would recommend this site to any and all.
I've been robbed by this crappy site because I ordered my stuff back on August 28th and here I am now on January 22 of 2015 and still no package! Someone needs to shut down this site immediately!
This website is fake. Please never order from this website. From last 2 and half months they dint deliver the product and even they are not able to track. This is the worst experience with this website.
If somebody wants to pass their time and loose the money for a couple of months then they can check this website. This website ll make you busy everytime to ask the delivery date or update until you forget the shopping or you decide to loose the product from this website.
At the end -
WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST WORST Experience with Dresslily.com
More like zero stars I ordered my dress on November 23rd and have still not received it. Dealing with them is absolutely ridiculous and they try to negotiate you into paying them more to have them re ship the item you already paid for but didn't receive. Then when you tell them you want a refund they try to negotiate the price they are going to give back to you. How about no! Give my my money back now this is not a negotiation. Absolutely ridiculous I wish I never ordered anything from these scam artists.
Dear Alana G.,
Thank you for your valuable feedback.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
DO NOT ORDER FROM THIS COMPANY! I ordered a coat in November... gave me two bogus tracking numbers... they never worked... when I complained and gave them the numbers THEY said the numbers weren't good! Now mind you these were the tracking numbers that Dresslilly gave me in the email that said my item had shipped. Their numbers! So now it is Jan. 20... still no coat... heard the same spell be patient... so then I emailed them again they said it got lost and is the couriers fault... I can send them money to reship and they will send me a free coat... WHAT? I have already paid for the coat and shipping once! Still trying to contact them won't answer the phone... have to leave a message! Now they said if I don'twant the coat they will refund me 70% of what I pd... I guess something is better than nothing... but the question is will they really do it! I give this a negative 1000 stars!
Dear linda w.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
OMG, crap crap and more crap! I ordered the fur trim cape sweater got it yesterday and today the sleeve completely unraveled and I have 2 other items I'm waiting for, one I ordered well over a month ago and this I ordered after and this came first. I hate this company and I better get a refund!
Dear Lisa J.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Don't order from this company. I placed an order in November and still have not received it. They keep saying "be patient" I say B. S.! They are scammers for sure.
Dear H S.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I've waited 2 months for my order. A month ago they told me to be patient... it takes 10-25 days to get here. That time passed. Then they told me that it takes 10-45 days. That time has passed. Now they want me to send them $6 more so they can send it again with tracking. Really? Glad I paid with PayPal. Communication through their website is like arguing with a toddler. Horrible business!
Dear Teresa C.,
Thank you for your valuable feedback.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I placed an order in November. After several emails asking for the status of my order (not having received it yet and it is the end of January), they are willing to refund 85% of my purchase. It seems it is a nice way for them to make money.
I received the order in specified terms, I received the ordered items and I'm happy for choosing dresslily.com.
I made an order from DressLily in December 2014 and started receiving the goods in January, which means they moved reasonably quick. Some products are very nice (the jewelry, a corset, and a few dresses) but some of them were really poor. They don't publish reviews under 4 stars.
I love this website! Things look exactly as in the pictures, materials are soft and good quality. I am size XS-S EUropean, so I ordered size M which fits perfectly but not tight. Leggings are a bit too small though but maybe not the ones from an elastic material.
I am very satisfied with delivery and customer service!
Cherrs,
Maddie, Sweden
Do yourself a favor and do not order from this company. The quality is extremely poor. I purchased a dress and and a jacket from them. The stitchings, the lining, the fitting to the fabric quality were the poorest that I have ever seen. They are so cheap that you I can't even give away. I contacted the company and they told me to keep the items and they would offer me a discount for my next purchase. But there is no return address from China. I asked them for the returned address and they still have not answered me. The invoice is from Singapore. Look up the Today's show on 1/15/15 about this company. It is a huge scam. Do not read the reviews with 5 stars. I suspects they are made up. Check out the video this video that I recorded for the products that I received.
https://www.youtube.com/watch?v=6JZll4gE8cg&feature=youtu.be
Dear Linh D.,
Thank you for being kind enough to tell us about your experience. We always look forward to hearing from our valued customers.
We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Ordered several watches and a jacket dec 4th. Its now jan 20th, ive received the watches but no jacket. Will NOT be ordering from this site again. Several attempts to contact have been met w an auto reply email but still no jacket.
Dear laura m.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I would NEVER recommend ordering from this website. I recently ordered 2 dresses from this site for an upcoming wedding. The pictures looked great online. I did receive these dresses finally, but upon opening I could tell they were not going to work. The dresses looked completely different than what the online photos show. These online photos were clearly taken from another site. Terrible quality, poorly made, and TINY. I ordered a size small and I am a very petite woman. This dress would barely fit a small child I'm sure. VERY DISSATISFIED and it would cost more trouble and money than it is worth to try to send back. I saw this website was a scam on the Today Show and completely agree after my experience.
Dear Lindsey W.,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Do not order from this company! IT IS A SCAM. I HAVE BEEN WAITING OVER 2 months for my order. Im so pissed. Im calling the bank to dispute charges. THERE IS NO EMAIL OR PHONE NUMBER I HAVE LEFT SEVERAL COMPLAINTS AND GET NOTHING IN RETURN! Save ur time and money
Dear Becky B.,
Thank you for your valuable feedback.
We have checked and m1411211528052243 is not a valid order number, also our order number starts with L. No order number starts with M.
We hope the customer can check again and see if there is any mistakes about this review.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
WARNING! DO NOT EVER ORFER FROM THIS COMPANY! 0 STARS FROM THIS CUSTOMER! After waiting more than 2 months for an order I placed for a dress - they sent the wrong dress, wrong size- It as no more than a scrap of lace - I wouldnt even use it for a table cloth - No they are refusing to send the dress I actually PAID FOR or even reimburse me for my trouble! Very poor customer service - I have been back and forth with this company for weeks no and still no resolve. I will NEVER buy from them again!
Dear Tanya B.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I am currently extremely frustrated with this company. I ordered a nice little dress (looked nice online) Am now reading these reviews and expect the dress will be too small (although I used sizing chart) and I will have wasted my money. I hope not. I paid on December 19th and have not received anything yet. I understand there were holidays around that time, so I was trying to be patient, but now I am worried. I keep calling what appears to be a fake number and try to do 'live chats', which aren't live at all. Whenever I submit it with my 'order number' it says that number doesn't exist. What a laugh. Are they trying to keep people away? I can't seem to get a human over there to help me. This is customer service at its worst. And I have ordered from random people on ETSY even in Australia and they get it to me in time and will issue a refund if it isn't satisfactory. These people seem to just be rubbing their hands while we get our hopes up and think we've scored a deal, when really we've thrown our money into a toilet. Very disappointed.
Dear Alison M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
HONEST ANSWER IS ZERO STARS, BUT IT WON'T LET ME POST WITHOUT A RATING! NOT EVEN CLOSE TO EARNING ONE! HOW CAN COMPANIES LIKE THIS EVEN EXISTS! ORDERED A FEW ITEMS OVER 2 MONTHS AGO. WROTE TO THEM JUST TO GET A RESPONSE THAT IT WAS ALREADY SENT OUT AND I JUST NEED TO WAIT. THEY EVEN HAD THE NERVE TO TELL ME THAT IT MIGHT HAVE BEEN LOST IN THE PROCESS. WTH?!?! TOTAL TOTAL TOTAL SCAM! FACEBOOK NEEDS TO SERIOUSLY CHECK WHAT IS ADVERTISED ON THEIR WEBSITE. POOR INNOCENT PEOPLE LIKE MYSELF ARE GETTING RIPPED OFF BECAUSE OF THESE COMPANIES BEING ABLE TO LURE PEOPLE INTO SPENDING MONEY AND LOSING IT! I STRUGGLE AT TIMES, WORK VERY HARD TO GET WHAT I CAN AND I DO NOT HAVE A LOT OF MONEY... AND TO GET RIPPED OFF LIKE THIS IS JUST A BLOW TO ME. DISAPPOINTED IN THIS COMPANY AND FOR FACEBOOK ALLOWING THEM TO ADVERTISE.
Dear Darcie C.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I am so sorry I didn't read any of this reviews before I order. I ordered at the bigining decembre and the order arrived in january, the quality of the products it disappointed me, the coat was broaken and the Tshirt was made from a very cheap fabric and the price was very expensive. I hope my review it will be helpful for other people.
Dear Doina O.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are sorry that the items do not meet your standard and Could you please offer us your order number so that we can check for you? If it is our fault on that, we will absolutely do our best to make it right.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear shubi J.,
Thank you for your valuable feedback.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com