DressLily

My first mistake was in not researching that the company was overseas. I placed my order on 11/17/15 and I still have not received it. The shipping info claims that orders may take up to 25 days. Ok, worse case scenario, I was prepared for that. After contacting support 50 days later, they changed it to 25 'business' days then later up to 45 days due to peak season. I'm sorry but if you want to be the acclaimed 'leading global online retailer' you might want to get your stuff together. Your service seems more like operations out of someone's garage than a retail leader.

My account was charged immediately for my purchase, and of course, funds have cleared the bank; however no order. I placed my order on 10/13... why is it still pending. I really should have read the reviews first. Lesson learned. I will never refer anyone to DressLily. Horrible experience.

Dresslily reached out and gave me a link to go to in order to obtain a refund; however, the link does not work. This just keeps getting further and further away from right.

I ordered back in December of 2014, and only one item came the other did not! So I have been ignored long enough from you people so I am going to file a complaint with the police department, and FBI. For fraud.

Ordered one item. Received something completely different that looks like whoever packaged it stole it from her grandmother's closet. There was no receipt in the package. Opened a ticket to get what we ordered. Received an email saying they would respond within 24 hours. Now it has been a week, no response, the link on the original email says there is no ticket associated with the code they gave us, and we can't login to the account. There's no contact information on the site and no way to access our original order.

Ordered a few items, all arrived in around 3 weeks (China -> Norway). And that is the only positive thing I can say about this site. Nothing was as described, measurement chart was way wrong on all of them - even on a bracelet I ordered. Was refunded for one item, but then the stalling game started, completely $#*!ed replies to my messages, and was eventually offered a pittance as a refund for one other item. Stay away from this site, it's nothing but trouble.

All of the reviews speak for themselves.
I ordered three dresses, all of which look terrible. I submitted a ticket on December 5th, asking how I can return the items and receive a refund. I have not heard back. There "telephone" number does not work--when you call its just a busy tone. I am so disappointed and upset I ever ordered from this company. This has to be the worst purchase I have ever made. Do yourself a favor, and spend your money on something worthwhile.

Dear readers,
I want to share my own experience with you. Dresslily is an excellent shopping online site because they offer a variety of products at a very good price with free shipping. Their after sales service is very good as they responds within 24 hours and they try their very best to satisfy your needs. I notice they receive many feedbacks but try to buy at least one cheap product from them and do your own experience. Hope this will help you out.

Horrible horrible horrible site. Dress lily ruined my first online shopping experience. Got 2/3 of my items. It's christmas time and I was hoping to get all my of items by then. And I had to pay an extra 40 dollars due to duties and taxes. It would have been helpful if they warned me on the page where I would be paying. My order was 70.50 all together but with the delivery fee and taxes and all that junk. Ended up paying 130. So screw this site. Never again

My package was supposed to arrive within 10-15 days, its been a month and it still says "Shipped out". Very disappointed. They keep responding to my messages with "Please kindly wait for your order." I need this dress for Halloween and its no where to be seen. I would never buy from them again and never recommend them to someone.

It is now the day after Halloween and my package is still on a plane somewhere.
Customer service won't answer any of my questions. Extremely disappointed.

I will never purchase from this company again. Very cheaply made clothing. Sizes do not match. I actually ordered a size larger than I am and the shirt still is too small and I have lost quite a bit of weight since I ordered. Also it said it would take 30 days to arrive however the first package arrived three months later and the second thing I ordered the same day was shipped out three months later. Stay far far away from this retailer.

Sizes are more children sizes or tiny people sizes and the quality of material is the worst. There should have been a size chart comparable to U.S. sizes since I'm sure they ship a LOT to America. Plus, I did not realize it was an oversea's company until after I ordered. So the whole "return/refund" policy is pretty much null and void since it would cost you a whole lot more to return the merchandise than what you paid for it. Also, there were no tags on the clothing... the clothing didn't even appear to be new. I will try to find some little bitty young person who can wear the tops and just give them away. On top of it all, they reply to your review and tell you they have an email waiting for you to review. They will end up telling you they will give you a "refund" of a certain amount. Their "refund" is only "store credit"... as if you would ever re-order from them again.

I ordered from this company and can not access my order information or even track my order. It has been way over the 10 day shipping period. I cant seem to get any information about 1 shirt but they sure took their money out of my account within minutes of placing my order.