I don't shop much online, it's usually a little complicated and tough to figure out and I'm usually low on sleep. That being said, Dresslily makes it so much easier on me. They have a simple site setup and the clothes come in a timely manner, which is good because I hate waiting!
Ordered two tunics, finally got one. Then weeks later I received email saying the second shirt was not available so I exchanged it for a different one. That was early October, it's now Dec. I tried to contact there support center and I get a failure to send. Now they owe me money.
Dear Karen,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Support Team
I have ordered from them three times. Their sizing is never consistent. If you order, you may or may not get the size you need. They are very responsive, but what good is that if they constantly send you things that don't fit? Tried my best. Recommendation: Go somewhere else for maixmum happy.
Hi,there,We are sorry to hear that you are not satisfied with your order. We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index. We are always happy to assist you.
Ordered 4 dresses.
One came in the wrong size
One has broken buttons that keep falling off
One is fine
And one never arrived.
After weeks and weeks of calling and emailing and leaving order tickets, I've gotten nowhere.
Their responses are always the same. No assistance at all.
I thought I was getting a good deal, clearly I got ripped off.
Dear M R.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I did order 5 item from the web site and all the items i had was not the same on there page open a ticket on there main web site no reply they have a 30 day warranty --> If for any reason you are dissatisfied with any item(s) purchased from DressLily.com, simply contact our Support Center. You can return the product within 30 days of receiving it. We will always offer the best solution for our valued customers well thats a lie they will not reply to you 8 weeks on i had to open a paypal case because i had not one reply from there main site paypal case open no reply from them even on paypal case did sent the items back china that cost me over £22 out from my own pocket sent first class recorded delivery attempted but they did not want to sign for it what a joke in the end i called paypal and got a full refund please read reviews on this company before you buy its not just me i have learnt my lesson with this company
Dear david c.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered 3 tops from this company on 12-5-2015 and I only received 2 of the items. One was labeled as XL but it actually fits me and I wear S. The second item was very poorly made. It has strings hanging from every seam. It looks as though the whole item will fall apart if the strings are cut or if you wash it! The third item is MIA! Oh yeah, they are keeping my $, though! They offered me $3 for the item that is poorly made. Ha! Warning to all... don't order from this company!
Dear gaye L.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
I ordered a coat almost two months ago and still have not received it. On their website there is no phone number for Customer Service, just automated emails. I've asked for a refund twice but still get the automated emails asking for my order number. I've written off the $$ I paid. This has been the most frustrating online buying experience ever.
Dear Joe.
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
We have taken care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thanks a lot for your kind and generous support in our work!
Yours sincerely
Dresslily Customer Service
First of all, the quality and sizing is completely wrong, but that pales in comparison to their "customer service" (or lack thereof) and crazy policies.
I bought a couple bathing suits and paid for a quicker delivery time as I was going on a cruise in about 3 weeks after I ordered. Still took over 3 weeks to get the items, so I didn't get them in time after paying for faster delivery. The sizes were completely off and quality was poor. Tried to do a refund since they were never worn and the tags were still on them, but of course, you can't talk to anyone. You just have to submit a ticket and wait some more... only to be told about policy after more stupid policies.
I'd rather spend more money to get better quality items ANY DAY. I will never shop on DressLily EVER again. Waste of time.
Dear Hilary B
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the inconvenience.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered my merchandise in early january. Got a confirmation they had taken my money but no merchandise. The tracking information leads no where. I'm pretty sure this is scam beware. I tried to contact them with no luck. I work for the News and am working on a story about how terrible this company is. I certainly would like to hear from them but have not as of yet.
Dear kim q.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I read each bad review here and I agree with each one. No contact information whatsoever. They took immediate payment on December 15 when I placed an order. Today is Christmas and I needed it yesterday! Still waiting for delivery! They don't even deserve a one rating but my review would not post without a number.
Dear Lee,
Thank you for your review.
We know there are some negative reviews on our page.
Most of them are complaining about orders that are still processing or not received yet.
But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you.
As for delivery complaints, all of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
Please tell us your order to our support center so that we can check it for you.
Dresslily Customer Support Team
I ordered a coat to wear over the Christmas Holiday season on NOVEMBER 14,2014, with a ship date range of 10 - 24 days. It is DECEMBER 23,2014 and I still have not received the coat. I have contacted customer service multiple times only to be told to wait, as there may have been bad weather, etc. that caused the delay. I thought that 24 days would take that into consideration! I have asked for a refund, as even if I do receive the coat at some point in time it is useless to me now.
12/23/14 10:32 p.m. EST. The canned "response" Dresslily posted below is as useless as they have done nothing to resolve this issue. They know that I am disappointed, have not received the item, and want a refund but again, have done nothing but post this lame reply.
Dear Jen M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I paid for a sweater on Oct. 5. On Oct. 19, I was told it had been shipped. It is Nov. 11. Did they send their delivery guy ON FOOT? Called again today asking for a manager. Was told that no one was available to speak to me. Told him I would wait to talk to a supervisor. He
HUNG UP ON ME! Want my money back!
What kind of company cannot get a supervisor on the phone. It also would have helped if he could speak ENGLISH!
Calling pay pal and better business. These people need to be shut down.
There was no HOLIDAY RUSH on Oct. 5.
Dear Lena T.,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
First, the grammar in the company responses is terrible. Each response is the same just worded slightly different. They clearly do it only to make a consumer believe they are on top of what is going on! At some point Americans need to realize to not purchase cheap fake products from china. It's always a disaster!
Dear MKlein,
Thank you for your recent comment, we apologize for any inconvenience that have caused you.
We replied customer because we need to help them to solve issue, and customer who noticed the response could reply us at the ticket.
If you have any suggestion, please contact us at http://www.dresslily.com/m-article-id-12.htm
Thank you for your effort.
Best Regards
Dresslily Customer Service
I have ordered several jackets from dresslily, and I'm happy with my order, everything was good. I found a large listing of mens jacket also the prices are good.
About the registered shipping: it is with low prices and sometimes are for free.
Only two words can describe this website: FAKE COMPANY!
Do some research before buying from them. You will never get your orders and if you do, they don't look like in the pictures! The positive comments are just people that get paid for writing good things about them! That's how scam works...
Dear tia,
First, we want to offer our sincerest apologies to you for the issue.
We have done business for years and there is no need for us to cheating customer.
We want to solve the prblem for you, can you prvide us the correct order number?
Once we have received your order number and confirmed the issue, we will arrange compensation for you.
Best Regards
Customer Service from Dresslily.com
I ordered three items and got two of them within two weeks. The third item was shipped a week later and I still haven't gotten it and it's been about 5 weeks. I also paid extra to be able to track my order. What a joke that was. Tracking information was not available. So don't waste your money. If I had read the reviews BEFORE I ordered I would never have done business with this company. Unless you just have extra money you want to throw away, beware and don't do business with this company.
Dear Kay B.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Ordered a bathing suit. Free shipping. Never saw it and it has been a month. Worse was that during that time I ordered a dress and paid for expedited shipping (3-7 days). Is for a wedding. Was due today and is in Hawaii! Not gonna make it to Indiana. Horrible help from customer service with their "pre-set answer". Told me 7-10 days yet on the site clearly says 3-7 for extra fees. Nice price, maybe nice product, but who knows... since you can't get it! Will not do business with them again ever!
Dear Brenda E,
Thank you for your important feedback.
Your order was shipped out on 2016-06-25.As it is long distance transport, the packages may be delayed by various factors.
We have arranged the refund and state the detail information in the email.
Could you please check it?
We very much regret for this inconvenience.
Yours sincerely
Dresslily Customer Service
Unlike many of the reviewers, I received my order in a fairly timely fashion. However, just like the other reviewers I was disappointed with the merchandise I ordered. Terrible quality, poorly made, and the sizing was WAY off. I took the measurements and ordered a jacket in size XL (I'm typically a U.S. M) and I can't even get a sleeve on my arm. All that is fine. This is is where it get's bad. I've opened a ticket per their instructions, to start the return process. I received an auto-email saying I'd her back in 24 hours and it's been close to 2 weeks. My ticket is still "processing." - Where is the customer service? How can I get this item returned?
Dear Jenn G.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Disclaimer: I have never written a bad review for anything in my life. You know what? I'm not even mad. My girlfriend and I had a good laugh over some dresses I got in the mail. And I mean a GOOD laugh. I kind of want to order something else and see how far off it is from the picture online and get another good laugh. What fun is life if you can't laugh about things? That being said, I think I will donate my items to Goodwill. Maybe someone less fortunate could use them as cleaning rags?
Dear Emily,
Thank you so much for informing us about your shopping experience.
We apologize for the inconvenience.
You can contact us if you have issue with what you have ordered, we will work with you for best solution.
We have send you an email for this issue, please refer to it.
Best Regards
Dresslily Customer Service
I am, as we speak, waiting to "chat' with a representative. I've been waiting for 25 minutes. They charge your card immediately after you order, yet I didn't receive one of my items for 3 weeks and I still have not received the other item. It's been 42 days. And It's impossible to contact anyone. My last item supposedly shipped on 9/24. As of today, when I enter my order number on tracking, it says "item not found." I've emailed them many times. The last response I got via automated email message, was that my order would be here October 3. It's October 6. So unless you are willing to take a gamble that your items may never be received, DON'T ORDER FROM THEM!
Dear Leslie F,
Thank you for your review.
In some cases we will ship out the items seperate packages to make it easier for shipping.
After checking, the items have been delivered sucessfully.
Please track on http://www.17track.net/en.
We have offered you a solution via ticket. Please kindly reply to us there.
Dresslily Customer Service
Overview
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 12th among Discount Clothing sites.
- Visit Website
- Shenzhen, GuangDong, China
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Samantha H.,
Thank you for taking the time to write a positive review about your shopping experience. We really appreciate it.
Many thanks,
Dresslily Customer Service