Member since November 2015
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Posting this review everywhere I can think of.
1. Their products (at least the eyeshadow palettes) are great quality. However;
2. Their customer service is atrocious.
My first order and they manage to send me the wrong palette. I email them to let them know, attaching photos of the palette I actually received. First response is apologetic, but a bit unclear whether they're offering me store credit or a refund. So I ask them to clarify. 48 hours later I get told I will get a refund.
Four weeks later and I still haven't received a dime. So glad I paid through Paypal, hoping my claim through them will get me my money back.
Flawless products and service. High quality products that don't cost an arm and a leg, isn't that what we all want? Well, look no further, Colourpop delivers!
Ordered a few items, all arrived in around 3 weeks (China -> Norway). And that is the only positive thing I can say about this site. Nothing was as described, measurement chart was way wrong on all of them - even on a bracelet I ordered. Was refunded for one item, but then the stalling game started, completely retarded replies to my messages, and was eventually offered a pittance as a refund for one other item. Stay away from this site, it's nothing but trouble.
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