I have placed 3 orders so far and I am completely satisfied! The shipping takes about a month but since it's free and it comes from China I think it's a fair deal. Also, Chinese sizes are smaller than European and especially American sizes but this is just something one has to keep in mind (they have a conversion chart so it should be easy to find one's size)
I ordered a coat in size large and paid an extra $17.64 for expedited shipping. The website does not state that the item ships from China. Expedited shipping is supposed to be 3-7 business days. After 7 days, it had JUST arrived somewhere in the US and the shipping company stated it was unknown how long it would take to clear customs before being sent on. It arrived at total of 16 days later, 14 business days. The size large is about a 10, if that. AND NO RETURNS! They will accept exchanges if there is a defect with the item, that is all. When I demanded the refund of my expedited shipping they refused, stating they sent the item in "good faith", but they knew it would ship from China and in no way arrive in 3-7 days. I am now out about $50, an expensive lesson in shopping with cheap discount hucksters.
Unfortunately, I am going to just write off the 20. I spent. My order was back ordered as well- Even though it was only $20., when there are hundreds of people sending in $20. It could add up. Of course the item looked neat and was, at that price, a disposable/one time wear. I just ordered because I thought coming from Facebook it would be a legitimate online service.
Dear Jim S
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
As I mentioned in the title, I love this site's Gothic selection: lots of dark lace, flared sleeves, straps and corsets. And, surprisingly, also in other colors than only black.
On all the dresses I ordered, the material feels nice on the skin. Plus they are very flattering for the figure.
They got to me (I'm in Germany), in about 7 to 10 days, which is awesome, given the fact that they come all the way from China.
I'm taking one star away because, on some products, the sizing chart was a bit off, so I guess the first order was a trial and error one, which size would fit me. In general, everything tends to run a bit large! Except for the pink dress: that was an L and fits rather snug.
I wasn't so disappointed as to want to send anything back yet, so I don't know about customer service. I just gave the products that were too large for me to my mom, and she was happy too.
I've been trying to contact this company regarding my order (2/13/15) but first the website does NOT work. I've left 8 messages to call me and no one calls. I('m getting ready to call my credit card to cancel this payment if I do not hear form then in the next 24 hrs. I will also send a complaint to Facebook to stop them from advertising!
Dear Mercedes M.,
Thank you for your valuable feedback. We apologize for the late reply because of Chinese New Year Holiday.
We are sorry that the factory are on Chinese new year holiday and stoped production for a while. However, this item is a hot seller, so we havent shipped your order out in time.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Ordered and never received my items. They string you along for as long as you will allow. I have filed a fraud claim with my bank, got my money back. I suggest all who are having issues please do the same. We can put the criminals out of business if we all ban together!
Dear Customer,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
Please tell us your order number to our support center and we will check it for you.
We look forward to hearing from you soon.
Dresslily Customer Support Team
Ordered from this site on 10/13 and am still waiting for my order to arrive on 11/9. The turn around says 10-30 days on their site but I noticed when answering customer complaints they state 7-10 days. My order didn't even ship until 10/27. Terribly slow shipping. Now I am also afraid of sizing and quality as there have been many complaints from customers on both.
Dear Joyce L,
Thank you for your comment.
We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
Please kindly send me a private message stating your order number or your account email address with the title of “question from sitejabber”.
Here is link: http://support.dresslily.com/
We very much regret for this inconvenience.
Best Regards
Dresslily Customer Service
Terrible. I paid extra for "standard shipping" which states all over their website that that is 6-8 business days. On the afternoon of the 8th business day I emailed them asking for a full refund as I paid for shipping so it would be here in time for my holidays. They told me that standard shipping is 10-25 days and that I should just wait! My boyfriend also ordered off dress lily the day after me, paid standard shipping also and on the afternoon of the 8th day his clothes still haven't even been shipped! We spent over £140 together and they've happily taken our money but not given us our products in the time promised. Terrible service. Terrible customer service. Find another company. I've attached screenshots which should show their incompetence.
Dear Becca,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
We have messaged you regarding your case. Please login to your account to reply to us.
Best regards,
Dresslily Customer Support Team
I had to wait near 2 months for two shirts which is beyond ridiculous in itself. The materials the clothing was made out of is so crappy and strings were hanging off one of the shirts. I can't even fit one of them, even though I took correct measurements and ordered according to their size chart plus one up just to be safe. They are just very cheaply made and not worth my money. First and final order with this company.
Dear Kielanna,
Thank you. We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We had contacted the shipping company for the delay shipping.
For the size issue, please refer to http://www.dresslily.com/m-article-id-80.htm
We shipped the size according to the order. Therefore, we need to confirm this issue so that we could figure out the solution for you, would you mind to help us for it?
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service.
Best Regards
Dresslily Customer Service
At the beginning, i hesitated to purchase from Dresslily specially after reading bad feedbacks on them. But seeing their products and price i got tempted and wanted to give a try. SIncerely today i am happy i did it. Sometimes it´s better to make your own experience instead of reading comments onto a display...
I wanted to buy 11 club dresses for my girl friend which is her birthday in couple of weeks, but after reading all the bad reviews, I am gonna pass it. Taking in consideration that I live in the UK would have been a pain in the back side to report them to the police and then get my money back. I think that everyone who's got an unpleasant experience with them, should report to the police and they will take this con artist down.
Horrible customer service. Ordered March 10 and just got today, June 18. Numerous emails telling me to wait a few more days... and then the shirt I ordered was of terrible quality, too small, and full of snags.
Dear Katrina,
Thank you for your recent review.
We feel sorry the the item you have received didn't meet your expectation.
For the shipping time, we have claimed the shipping company for this issue.
We have send you an email for item confirmation, please keep communication at there.
We are willing to offer customer for the best service.
Best Regards
Dresslily Customer Service
I have never written a review before, however I am so outraged by their business practices I am hoping to warn others! "DON'T SHOP HERE! The low prices and cute clothes are very enticing however the quality is extremely cheap and does not look like the picture at all! The sizes run 2 sizes too small and the clothes are uncomfortable and itchy due to bad quality. Forget about trying to return anything. You will have to pay an outrageous price to ship it back to China and though it is not stated anywhere on their website they will not give you a full refund! I asked them 5 different times where their return policy was listed and they always managed to avoid the question. They are extremely unprofessional and unethical! I am still going back and forth with them trying to get my refund and it has been almost three months. Absolutely not worth the trouble!" view to help others learn about this online business
Dear esther h.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
We have processed the refund for this order. It should show up on the customer's credit card account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered an auburn/reddish brown colored, shoulder length wig from Dresslily and to my surprise it actually took less than two weeks to arrive. The wig looks just like the picture of the model on the website except it's a little bit longer which I really like. Dressliy also gave me a free wig cap which is really handy because I've never bought a wig before and didn't have one. The wig came in neat packaging and the delivery time was excellent for free delivery.
I ordered a dress Nov. 30,2014. Still have not received it Jan, 16,2015. They just keep saying "Be Patient" Terrible company with terrible customer service. Refuse to give me a refund. Do not use this company. Worst ever.
I ordered on 1-1-17, it's now 1-16 -17 still no shirts. I paid for early delivery? After reading these reviews, I won't be ordering from this place again! I hope they fit when they finally do get here!
Dear Rena,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: https://www.ups.com.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
Dresslily Customer Support Team
I ordered two items from them over three weeks ago, and my order still says it's being processed. I had hoped to use the dress for prom, but won't be able to if it doesn't get here in time. Now I've been reading the reviews and am worried that even if it does get here it won't fit or will be terrible quality.
Dear Alissa,
Thank you for your recent comment.
We have offered the processing time for each item online, you can check before placing the order.
We have arranged refund for this order, please check our email for details.
We very much regret that the inconvenience has occurred.
Best Regards
Dresslily Customer Service
It has been over 3 weeks since I ordered 4 Christmas pillow covers and a Christmas shower curtain. Was sent e mail that curtain is out of stock and that the covers were mailed and would take 8 to 11 days to receive. It is 12-20-17. Really do not need them any more. But do not get through on internet sight. Never again..
Stay away from this website! I've been trying to return a few items for two months and they keep asking for a picture of the problem. First, no one should require a picture - it's just a delay tactic.
The fit for all of my items were not as expected - sleeves too long, buttons sewn on the wrong side, material substandard.
Dear A K.,
Thank you for your valuable feedback.
We have emailed you about more details on the items you want to return.
Please kindly reply our email so we can resolve this issue soon.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Saw an ad on Facebook & ordered some things, that did take awhile for delivery. Upon receipt, I was delighted to see the goods were as advertised & what care they took in packaging the items for their ride to the states. I liked that each item came in it's own zip lock bag that can be used for storing the items also. There was a small mix up on 1 item, but that was settled quickly. My experience was a good one & I recommend them.
Dear Annette D.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
Overview
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 12th among Discount Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kandy W.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have offered a solution on ticket, could you kindly check it? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service