2 "Lost Packages"
I work with DPD Local for years, and so far never had a single issue. However within one month, I gost 2 lost packages, which one of them is still being "investigated" (which we know how it´s gonna to end).
I send a package (DPD4198325) with 4Kg(!), big size, easy to identify as is full of red tape, from London UK to Portugal. After some time of being in the deposit, I´ve asked them what was the reason of the delay and it started the red flag. They said that weren´t sure where it was or even if it left UK (wow).
The package was sent without insurance and package value was marked with £250.
However I missed to count some of the items which Value was worth it of £600.
I´m not even counting the fustration/desperation it caused me, the ammount of work and customers I´ve lost from it. The loss of loosing that package is priceless.
After almost 2 months of headaches and lost time contacting them, they said that the package was "lost".
They request all the invoices of the content, with dates and receipient, and all the items were the same type (which obviously I couldn´t fake).
After few time they said that they could only refund £50 (which if they knew this in advance, why asking for all the invoices of items, making me search and print everything to provide the "standard" refund?
Is a fact I could select insurance, but 3 things made me not selecting it,
- I was working with them for years without any problems (I used to use insurance before)
- The terms & conditions of the insurance almost don´t cover anything, even personal belongings? It seems insurance was only made to cover themselves
- I assumed they were a reliable company.
The people I spoke with were all nice to speak with, but none will help you out in nothing, make no mistake!
I even got someone saying "you should select the protection when booking", that is correct, which I answered "you may be right, but I didn´t select "disappear package" option either".
I can see now from other user feedbacks that this is a common practice, which makes me wonder that working there must be a dream job making disappear non insured packages and even receiving a salary in the end of the month.
For them, as a company, it´s better to lose a regular customer throwing him a £50 bone, then stoping to make disappear packages.
I hope this experience will get to you that is thinking to use this company "magic tricks services".
I´m genuinely thinking to apply to work there, as it´s amazing to be rewarded monthly making packages vanishing without consequences.
My last hope is that the second package will not get the same result as this one, but as I can see from other experiences, this one will end in a Circus Show also.