I have used DPD local online for years. Probably some time last year the depot moved to Exeter. I had a missed collection with no explanation 3 months ago. Had a delivery via them more recently so it's not as if they don't know where I live.
Tried to send a parcel on Friday. The driver "Couldn't connect" whatever that means and collection not made. After long online chat re-booked for today (Monday). Same fiasco all over again. The online chat operators are helpful but powerless. They know as much about the status of the van/driver as the customer does: i. E. Zero
As you have to book online and register a mobile number it seems that the thing the driver is unable to connect to is his phone. Absolutely useless. Will not be using them again.