DPD

This is now a weekly occurrence for my business. I am a small limited company in a small village in South East Cornwall. Our postcode covers most of the village. I accept that this causes an issue with finding the address. However we place clear delivery instructions on our orders. There is a notice board 50 metres from my house listing every house in the village. This is clearly marked on our delivery instructions. However, 90% of DPD drivers just don't care and can't be bothered to look at our delivery instructions. Despite my always having someone at my property to accept deliveries, I constantly receive messages stating how sorry they were to have missed me. Absolute rubbish. I spent 33 years in the Police. I never once said " Sorry, I couldn't find the scene of the assault or the GBH or worse, despite spending most of my service on CID. On leaving the Police I worked for a supermarket home delivery service. I never failed to find an address. I now work for myself in South East Cornwall as a Chimney Sweep, Stove Installer. I never fail to find an address. This company is destroying my business because they can't keep good staff and keep replacing those that care with those that don't. It is just shocking.
I am losing so much business because I book jobs and order parts which are due to arrive on a date and "Dave" often from a different country can't be bothered, or doesn't read the delivery instructions. Please come back Colin, you were amazing and didn't cost me money.
DPD, avoid if you can.
I will post my next review next week when they fail me again. Customers clearly don't matter have

Beware of what appears about DPD on trustpilot! Thy repeatedly delete negative reviews of DPD! Fakery in all its glory.
This is an abysmal company that systematically fails to deliver or collect (on more than one occasion in our location), whilst our reviews on un-trustpilot are being deleted.
If only they would spend that effort on doing the job rather than chasing their complaining customers trying to silence them.

On several occasions delivery guy and shop that does drop off/pick up refused to wear masks or make space. When I asked them not to endanger me said didn't care if I died as I'm ill. DPD head office have refused to act on complaint or give me complaint procedure. They also told me their advice to drivers is they don't have to wear masks!

I'd like to put zero star but there isn't the facility to do that. They've got the worst, ignorant, unprofessional and rude delivery driver by the name of Adriano. I was waiting for my parcel outside my delivery point and he refused to give me my parcel even though I had offered my ID. Don't ever use DPD!

I ordered something through a business for my wedding and they shipped it with DPD and it never arrived. The tracking shows that it's been sitting in the city next to mine for the last month. Amazingly, the package says it was in my city before that, but then was taken away for some reason. Their FAQs are extremely unhelpful. I tried contacting their customer service, but they make you fill out a form with your package reference number first and it says that mine isn't valid, even though it was copied and pasted right over from the tracking form. If you have a business, please don't use them.

Shipment Number: **************
Date of Shipment: April 2024
Cost: 260 EUR + 20 EUR for delivery

I sent a package via the "amazing" DPD, and of course, I was "pleasantly" surprised when, upon receipt, I found that EVERYTHING was damaged! The envelope was torn, the foil was torn, the cardboard was torn, even the paper documents were destroyed — everything was in shreds! And this cost me 260 euros! Obviously, the courier "carefully" shoved it into the mailbox, violating all standards of handling someone else's property.

As soon as I saw this, I immediately filed a complaint, and as expected, after SIX MONTHS, I still haven't received a single cent in compensation. The support service is a whole other horror story. They either don't respond at all or delay things as much as possible. They write back late, refer me to new departments, which are, of course, "incompetent," or just respond with canned phrases: "The decision hasn't been made yet." Looking for specifics? Forget it! Every time they come up with a new excuse to make me wait again. And this has been going on for six months with each new complaint!

DPD, you have an absolutely incompetent and disrespectful support service, and your delivery service is just as careless with people's property! Damaging someone's belongings and pretending nothing happened — is that your new standard of professionalism? Months of waiting and all for nothing. Thank you for your "quality"!

Don't use DPD — you'll lose your nerves, your money, and be left utterly disappointed!

Terrible service full stop.
We left a clear sign with our numbers by the buzzer as this is not working, we never got a call, just a text saying our parcel would be delivered to a "local" post office. Turns out the local post office is not even in our same post code area! Will have to take time off work to collect it.

Called the help line and they could not rearrange for the delivery, and told me i needed to contact the sender to rearrange, but they could not give me thei contact... when i asked to speak to a manager i was told managers do not take calls... (how does one speak to them, smoke signals, pigeon messangers?)

Looking further on the online status of my order I notice that the driver returned our parcel to Southall at 12:06, when my delivery slot was from 11:57 to 12:57. It is beyond me how a van can travel from Battersea to Southall in less than 7 minutes.

Guess the driver just could not be bothered.

Absolutely appalling service. Paid extra for 2 to 3 days. Advised parcel delivery would be Tuesday. No confirmation of slot and no parcel. No explanation but another email confirms delivery Saturday with delivery slot. No attempt to leave in designated safe place ( student reception) as clearly asked for, instead large heavy parcel with no handles left at a convenience store 20 mins walk away for a female student with no car. I think driver just couldn't be bothered. I would give DPD no stars if I could

I have been deliberately targeted by your driver Florin and as such i have now made 4 complaints about him yet I am still being abused. Today yet again he never even bothered to deliver my parcel on purpose. This is his new approach to harassing me and so I did get my parcel. Prior to this he has damaged my orders. Inhale previously sent in pictures of the boot marks. When he misdelivered a parcel he harassed me by keep turning up on my door asking for the parcel. Now as stated he just does not bother to deliver though I am waiting by my door. The local depot does not help in anyway so was wondering why you allow such behaviour to continue and also why you allow him to abuse me.

I ordered a 400 euro smartphone from Gearbest.
The package arrived empty, obviously opened by someone in DPD.
They even resealed the place they opened it with a "resealed by DPD sticker".
I contacted both Gearbest and DPD.
DPD says that Gearbest has to make a claim and Gearbest says I have to make the claim.

It has been 2 weeks and nothing.
DPD doesn't care that there are thieves in their company, opening people's packages, they didn't care o check who handled my package, they just keep saying "gearbest should make a claim and then we will look into it".

Don't send anything through them.
A 400 euro theft is a serious matter and they don't even care to find the thief.

Every single time I have a delivery that is sadly managed by DPD the parcel never arrives or is left outside on the street.

I was at home waiting for my parcel that was meant to arrive today and the driver didn't even bother ringing my bell or getting in (doubt he was actually even here) and I got an email that I was not in!

Now i have to go to the pick up location to pick up my bloody parcel that is large and heavy - this is meant to be the company's responsibility to deliver parcels to customers' doorstep and not make me go out of my way when i purposely stay at home!

Such a terrible service, every single time. I am already dreading next delivery by this company.

If i could rate them zero stars I would!

I don't understand why this company even exists. Moreover i am surprise how it is existing with such a lazy workforce who doesn't want to work and just wants the money.
The guys everytime i have a parcel without even coming anywhere to near my place, where am standing ever since it shows 10 stops left, and then suddenly it says we couldn't find you.
How are the bosses of such delivery workers even tolerating such work.
In times where DHL and amazon logistics are optimising delivery to every small steps and seconds details, how are delivery partners like DPD even existing.
Ban the company. Such a fraudulent workers and the company.

Claimed to have attempted delivery. Rubbish!
I have full 24 hour CCTV covering all of my property and nobody was at my door.
They don't allow pick up and this happened on a Friday and I now have to wait until Monday.
There is no way of contacting to make a complaint.
This company is a joke!

Awful service. Driver actually ignored me as I asked him to leave it on doorstep as every other delivery company does. He walked off as I was saying please leave the parcel Today another DOD delivery and another guy same attitude was banging with his mobile and my knocker and letterbox so many times as I was saying please leave. Just decided to kick in my gate and drop the parcel in back garden after banging on gate and disturbing neighbours

Can't sign in to app. App asks for email address then sends you verification email. Verification email takes you to website and does not provide you with access to the app. There is no place to type in my password in the app so cannot log in. I can only enter my email address and then the app sends me a useless email link.

The worst delivery service I have ever had.
My parcel was not delivered for 2 days, due to "the driver could not find the apartment".
I was home these 2 days and the address was clear (can be found in Google Maps by postcode or address easily), still did not get any call or anyone trying to deliver.
On the 3rd day I have noticed that the address got changed automatically to a collection point far from my home.
Calling to DPD did not help at all, customer service was repeating that they can not do anything even if they did not have any evidence of the attempts of delivery (the pictures driver took were blur they said).
Clearly driver just did not bother trying to search for a building or call. Now I have to go to the collection point by myself, spent lots of nerves as well as some money. I guess DPD does not understand the meaning of the word "delivery".

I am still shocked that this company allows their drivers to do such a despicable thing: the driver arrived at my address and I saw him, his Dpd car, thorough the window as I was waiting him so I won't miss the parcel because there would be no one home for the rest of the week, and he just took a picture of the back of the house and drove off. I literally saw him doing this, and then I saw on my app that he missed me. I was standing right there and he did not even try to deliver the parcel, not one attempt. This parcel could not be put to a safe place or with a neighbour as it was an expensive item and I had to take it personally. So imagine my shock when I saw that driver(Cristian) doing that. And he probably won't suffer any consequences and continue doing this over and over. This is such a lack of respect for any client. I am stunned.

Just received the most awful service from dpd, what's even worse is there is no customer service nor human support, no customer service email and no telephone number, buyer beware, for me I will never ship using this awful company again

Even when they email you to choose a delivery option and you choose a local post office, they deliver to a neighbour! WHY! We may not be on good terms with them! Unbelievable how stupid these drivers are! Do they train them to be like this? I would never purchase an item that has DPD as a delivery service.

On 14/11/2022 I sent 2 bags from Sheffield to Aberdeen for next day delivery. One of the bag's was delivered 2 days later in the night and the other bag that has my 3 years old son medical report, his Jackets tamar wear and clothes hasn't been delivered, the driver said only one bag was given to him. In October we sent 6 bags from London and only 5 was delivered this is November 18th and the bag is missing. DPD should not be in existence they are very unreliable and it is a pattern to misplace your parcel