DPD

Beware of what appears about DPD on trustpilot! Thy repeatedly delete negative reviews of DPD! Fakery in all its glory.
This is an abysmal company that systematically fails to deliver or collect (on more than one occasion in our location), whilst our reviews on un-trustpilot are being deleted.
If only they would spend that effort on doing the job rather than chasing their complaining customers trying to silence them.

Poole,UK 01.15 pm
DPD drivers' name:Shaun
He didn't even call me so that I could go downstairs.I saw him through the window and quickly went down only to see there was no sign of a van.He came here for a couple of seconds just to leave me a message''Sorry we missed you''
Shaun you disgusting liar!
DPD Who do you employ!?
No respect!No nothing!
Zero stars.

The worst delivery company in Ireland!
Poor deliveries, non existent customer service and rude!
They don't answer emails or live chat
Avoid at all costs
-10 stars

The driver parked in my drive way blocking it. He sped away in a huff, how dare I come home while he is doing deliveries (I was willing to wait for him to finish actually). He sped back and when he parked I told him thanks for moving. Completely ignoring me. I told him thanks again and he ignored me again. He followed me to the front of my gate and I told him the package is probably mine, he said "what" irritably. I repeated myself, he scoffed and handed me the package, I said "thanks" he took a picture and rushed off with an audible "ugh" and eye roll. If you hate your job, quit the job my guy.

Yet again DPD have failed to deliver. This is no surprise, however, after delivering a parcel 2 days ago, which they passed to my neighbour, they are now saying that they are not delivering to this address due to a "previous incident", in spite of the fact that they had emailed me informing me that they were intending to deliver. Presumably, the "incident" was the bad reviews I have put online. I "can contact them to complain", but why would I bother, based on previous experience they could not care less about their shoddy excuse for a service.

I would far prefer to put bad reviews absolutely everywhere and contact all companies I use, who use DPD, to cancel my accounts, with a full explanation as to why. Congratulations to DPD on costing VioVet a customer

Both my orders at Matras.direct.nl webshop were delivered rapidly free of charge, in a great condition by a kind, polite courier on December 8 and December 9,2023.
Ordered coolgel top mattresses Blue Magic in sizes 120x200 and 90x200 and 2 molton waterproof fitted sheets for protection of the new mattresses. Delivery status could be checked via track & trace provided by seller Matras Direct. Great job!

$#*! service, uneducated drivers who doesn't know how to use GPS from Paddington station.
Paying for a service and end up go to the post office? What the $#*! is that? Customer service, of course couldn't care less.

Absolutely terrible service! Every box is damage every time, even if it has a sign "FRADGIL"
I sent 6 boxes, only two arrived to destination! 4 are lost! My little business is having a troubles because of it!

Can't sign in to app. App asks for email address then sends you verification email. Verification email takes you to website and does not provide you with access to the app. There is no place to type in my password in the app so cannot log in. I can only enter my email address and then the app sends me a useless email link.

I would leave no stars for this one if I could. DPD got my order all the way to the delivery address without anyone noticing that there was no tracking number. The delivery address had to refuse it. That means I wasted money on next-day delivery. It didn't stop them sending me a shot of the driver pretending to give the parcel to the delivery address and didn't stop them lying about delivery. The complaints number is a premium number. I would be charged for making a complaint, and there's nothing to tell me how much they would charge.

Portugal: very bad experience, waiting for them all the day at home, nobody shows up, the support line cant reach the courier. Chaotic, would never use again!
Giving 1*, I wish I could give 0*

Drivers apparently not willing to deliver to house if it is on a road no one else has a delivery on, so instead will try to deliver to the pharmacy my mum works at, or will just skip the delivery if they (rightfully) don't accept the parcel, delaying the arrival of my orders needlessly. This is in Lochaber, the Scottish Highlands, and the drivers just seem to be notoriously awful if asked to deliver to anyone outside of Fort William or the main villages, despite that being a lot of people. Pain in the arse, and I'm always fretful when online shops say their deliveries are by couriers like DPD, because unlike the Royal Mail, you just never know if they'll be bothered to actually do their job and deliver.

This is now a weekly occurrence for my business. I am a small limited company in a small village in South East Cornwall. Our postcode covers most of the village. I accept that this causes an issue with finding the address. However we place clear delivery instructions on our orders. There is a notice board 50 metres from my house listing every house in the village. This is clearly marked on our delivery instructions. However, 90% of DPD drivers just don't care and can't be bothered to look at our delivery instructions. Despite my always having someone at my property to accept deliveries, I constantly receive messages stating how sorry they were to have missed me. Absolute rubbish. I spent 33 years in the Police. I never once said " Sorry, I couldn't find the scene of the assault or the GBH or worse, despite spending most of my service on CID. On leaving the Police I worked for a supermarket home delivery service. I never failed to find an address. I now work for myself in South East Cornwall as a Chimney Sweep, Stove Installer. I never fail to find an address. This company is destroying my business because they can't keep good staff and keep replacing those that care with those that don't. It is just shocking.
I am losing so much business because I book jobs and order parts which are due to arrive on a date and "Dave" often from a different country can't be bothered, or doesn't read the delivery instructions. Please come back Colin, you were amazing and didn't cost me money.
DPD, avoid if you can.
I will post my next review next week when they fail me again. Customers clearly don't matter have

The worst courier company I've ever experienced, if you are using for business I strongly recommend to avoid like a disease as they WILL effect your customer experience. There is no support and the biggest problem is their drivers, a complete lack of care. I understand we all make mistakes and companies do too, that's fine, that's why we have support. When something does go wrong you are completely left alone in most cases absorbing the loss of package to re send. I've gone back to Royal Mail UK and FedEx for international. As you can probably tell, extremely unhappy. I will never touch DPD again.

This time the driver didn't even stop, I watched him drive straight past. Last time my parcel went to a random address somewhere

Company opened my package and stole a 500$ item. Faked my signature. Do not sent packages with this company! It's a scam!

I was waiting for a pre 12 delivery, whilst sitting at home waiting for delivery I got a notification to advise my delivery would be attempted again tomorrow as I was not at home? I was definitely at home and have clear view of my drive so I know this driver never attempted this delivery
I called Healthxchange pharmacy to complain, and about 3 hours later a manager called me from Dpd, I explained that no one had attempted a delivery, and I was really unimpressed with their service
This is actually not the first time I have experienced this type of behavior from Dpd, considering that they are delivering cold chain medication I would expect a much better service
Delivery actually arrived at 2:18 pm, after I had to cancel my patients booked in for medical treatments at my expense

My experience with the online shopping site has been extremely disappointing. On February 29th, I purchased a ring to commemorate a special occasion, only to encounter a series of issues thereafter. I opted to have the product sent to one of the collection points designated by DPD, the only company that delivers to Eline Rosina in Portugal. However, on March 13th, I was dismayed to discover that the product had been returned to the Netherlands due to insufficient delivery information.

How is it possible that a delivery company lacks adequate information to deliver to one of its own designated collection points? Upon contacting Eline Rosina, I was informed that the cancellation of the order and the refund would only occur after the product is returned to them. Now, I am being forced to wait indefinitely for the product to be returned by DPD and then face further uncertainty regarding the timeframe for the refund to be processed.

This situation has turned what should have been a special occasion into a huge frustration.

Well, where to start…… As I live in a flat at 9 level high property, I know that parcel delivery can be sometimes complicated. That is why I providing all possible information / accurate address, flat number, mobile phone contact number/make it smoother and easier for delivery drivers.
And here is my point – delivery driver arriving to my place, use intercom at default closed entrance door to contact my flat, I am opening door to invite him in or going to entrance to collect parcel on my own. In the case nobody answering the intercom ringing, I am expecting a driver to use my phone number and call me if I am in. That is why I am paying for delivery service.
But……this one is too much for DPD. They failed to deliver the same parcel to me twice.
I was home but not parcel delivered, just only notice at tracking screen, sorry our driver could not delivery your parcel, please contact us to re-arrange your delivery for another day.
I simply could not understand how this can happen…. I am home, waiting for it, have phone next to me, if something wrong. But nothing, happened, not delivery today again.
So DPD customer service simply wrote me on online chat that I should not expect driver use door bell, and call me as they have only their private phones and cannot reveal their numbers. Then they asked if I seen a picture taken by driver -closed door to the property.
Is that real? So this delivery service is really useless at this point.
What is the end of this? I was ordering a winter jacket with promise of quick delivery. Now is the 10th day since I bought it and still don't have it in my possession.
So please think twice if you will order something online and only delivery option will be DPD.
It can be run on long distance…..

The package was absolutely fine and it was full of wine and dine glasses. They arrived without even a mark, good.

Like I said, rubbish company, unprofessional drivers and customer service, worst experience...never again deal with this company.

If I could rate my experience below one star I would most certainly do. My parcel was due today, with its content being of more than 1,000 pounds worth. Wish I could say it was lost, but it was signed and received by a stranger named 'J' in the other side of London, more specifically the DPD depot in Barking which looks quite peculiar to me (even though the customer service reassured me on the phone that it was mistakenly delivered to a 'neighbouring address by mistake'). The picture attached as proof of delivery by the driver 'Abdelkader' was entirely blurry showing no context whatsoever. DPD has been quite unhelpful to say the least. That is why I raised an official investigation to be conducted that will be looking into both dpd and the driver. Even though I am quite confident that the issue will be resolved, this is only because it is no longer in dpd's hands. The outrage and the inconvenience I experienced today is inconceivable. And on top of that I received neither an answer nor an apology...

More often than not with signed for parcels, they fail to deliver by either ringing the doorbell and waiting for 6 seconds before dashing off, or not coming at all. And either way, their system will say "sorry we missed you" and their line will be nobody was available to sign for the parcel. Then their customer service team gaslight you when you complain, because the whole thing is set up to appeal to parcel senders whilst not caring at all about the experience of end-recipients. Your only option as an end recipient is to choose not to do business with companies that deliver via DPD, and to let companies know that is your position.