DPD

I ordered a wheelchair ramp (approx. 10.2 kg and 1.2 m long) for my nephew — an essential item — and DPD has failed to deliver it after four attempts. 1st, 2nd, and 3rd attempts: I was at work, which is why I redirected the parcel to my neighbour (who reliably accepts my deliveries). Yet on the 3rd attempt, DPD left a handwritten note claiming my neighbour had refused the parcel — something I seriously doubt. 4th attempt: I stayed home today, waiting outside for nearly two hours. No delivery van came, yet they again marked it as a "missed delivery." I contacted customer service, but they were unhelpful and refused to reroute the parcel to a Paketshop, claiming the item was too long and heavy — even though I've received larger parcels at a Paketshop before. This isn't just bad service — it's careless and disrespectful, especially considering the item's importance. I feel completely let down by DPD and would strongly advise others to avoid them if their delivery actually matters.

Lies and excuses is all you get. Try ringing their customer service department and you'll won't be told why your parcel hasn't arrived but be asked to change your delivery date! Check your parcel's progress and do not be shocked to see "As requested, your parcel will now be delivered on xxx"! Other messages are "Your parcel is being held in our DPD (location) depot", or "Your parcel has been delayed due to an unexpected issue in your area", or "Your parcel could not be delivered as the receiver could not provide a valid PIN code" (didn't even get a call)"!
The UK seems to thrive on failure and this shower must have a high ranking of zero.
Surely if you pay a premium for delivery, you should at least have the item delivered!
And it's no good trying to talk with the depot in question (it's not allowed). Even if you speak to a customer service person, there is no point in asking for an explanation - you won't get one, but asked "Do you want to request a change of delivery date"!
Just tell the truth; if you've got no driver then say so, if you aren't going to deliver on the day in question tell people. I have wasted 5 days of my life waiting for nothing and the fictious updates you give cause greater stress - if you can't do the job that you advertise then let these reviews shame your business.

Terrible company! Don't work with them! We moved from the Netherlands to Greece. We sent 12 boxes with very important things. Only 8 arrived. The company denies and takes no responsibility for the loss. There is no one to talk to.

Delivery driver never rings my bell, instead leaves my parcel in a public unsafe, unmonitored place, on a completely different floor to where I live for it to be stolen, huge sign with red writing says don't leave parcels there, he just ignores it and never delivers to my actual address/door, despite having the address and me being home. Ignores my notes in the safe space option which clearly states to do deliver to my door, and if I am not home leave it outside my door. This has happened over 17 times where he doesn't bother coming to my door.He has delivered to my actual address TWICE. He rings the bells of other flats to be let in, so he can leave it in the public place. Does not do his job properly

Percel late three days, but delivery man can't wait for a minute. Can't call before few minutes.
DPD track doesn't work.

Driver came to the front door, took picture of it and was gone. No door bell, no phone call. DPD delivery department and customer service could not care any less. Driver followed their procedures - came to the address and took a picture of it. Doesn't matter, that I was actually waiting for the door bell as soon as received the message "you're are next". Refused my complaint. Will be avoiding all sellers now who uses this company and definitely won't use myself.

I received an email with a pin for delivery driver.i wait all day in my house for this parcel and after my delivery time 10.50 to 11.50 is gone i check the email again and show me - Sorry, your parcel could not be delivered as the receiver could not provide a valid PIN code at 11:18 - which is a big lie,because i was home all day long.stay away from DPD.!

Beware of what appears about DPD on trustpilot! Thy repeatedly delete negative reviews of DPD! Fakery in all its glory.
This is an abysmal company that systematically fails to deliver or collect (on more than one occasion in our location), whilst our reviews on un-trustpilot are being deleted.
If only they would spend that effort on doing the job rather than chasing their complaining customers trying to silence them.

$#*! service, uneducated drivers who doesn't know how to use GPS from Paddington station.
Paying for a service and end up go to the post office? What the $#*! is that? Customer service, of course couldn't care less.

The driver parked in my drive way blocking it. He sped away in a huff, how dare I come home while he is doing deliveries (I was willing to wait for him to finish actually). He sped back and when he parked I told him thanks for moving. Completely ignoring me. I told him thanks again and he ignored me again. He followed me to the front of my gate and I told him the package is probably mine, he said "what" irritably. I repeated myself, he scoffed and handed me the package, I said "thanks" he took a picture and rushed off with an audible "ugh" and eye roll. If you hate your job, quit the job my guy.

Shipment Number: **************
Date of Shipment: April 2024
Cost: 260 EUR + 20 EUR for delivery

I sent a package via the "amazing" DPD, and of course, I was "pleasantly" surprised when, upon receipt, I found that EVERYTHING was damaged! The envelope was torn, the foil was torn, the cardboard was torn, even the paper documents were destroyed — everything was in shreds! And this cost me 260 euros! Obviously, the courier "carefully" shoved it into the mailbox, violating all standards of handling someone else's property.

As soon as I saw this, I immediately filed a complaint, and as expected, after SIX MONTHS, I still haven't received a single cent in compensation. The support service is a whole other horror story. They either don't respond at all or delay things as much as possible. They write back late, refer me to new departments, which are, of course, "incompetent," or just respond with canned phrases: "The decision hasn't been made yet." Looking for specifics? Forget it! Every time they come up with a new excuse to make me wait again. And this has been going on for six months with each new complaint!

DPD, you have an absolutely incompetent and disrespectful support service, and your delivery service is just as careless with people's property! Damaging someone's belongings and pretending nothing happened — is that your new standard of professionalism? Months of waiting and all for nothing. Thank you for your "quality"!

Don't use DPD — you'll lose your nerves, your money, and be left utterly disappointed!

Delivery of an urgent part, driver somehow missed a 7000 square metre building crossed the road and took a picture of a empty yard, then I called customer service 14.00 driver still in area, absolute joke parcel will be delivered before 17.00 called again 17.30 driver still out one more hours, call back at 19.00 guess what office closed
Don't use this company zero customer service, they Lie just to get you off the phone, absolutely faceless company

I sent my parcel by service called Classic Air. It should be delivered within 6 – 7 working days. It is now more than 2 weeks and the parcel is not delivered yet. I tried to contact Customer Service – no chance! The phone number which is given will only allow you to talk to… a robot who can only trace your parcel. I tried to contact them by form I found on their website. I filled in all fields and when pressed Submit button – nothing, the form is simply not working. I was using DPD for few years but now it will be my last choice courier service.

Late again.

My parcel today was once again not delivered by dpd stating severe weather was the latest excuse. There has been snow, however today the postman and Amazon made it to the house without any issues. If the driver had in fact attempted a delivery as the message from dpd stated he would have realised the road was clear. A complete shambles as per usual.

What a joke. If I could give it minus ******* I would of done. The driver went to a completely different address even when using my post code. Took picture of the address he went too LOL. I called customer services and he spoken to the driver which said he went to the wrong address and will deliver before 5pm which is when his shift is over, also the guy who I spoke to over thr phone said that he will keep track off it and keep me updated. Will nothing happend. Ots now 6:08pm and no parcel, no communication from customer service which is an absolute joke. Went to call them back and it said that my parcel will be delivered thr next day. Seriously now. I will name and shame this company all over social media which I am very good at, as this has to be the worse delivery company I've come across. A joke is a nice way of saying it.

Worst courier company in Europe. Always late with the package (by the way from the same city) and if you ever need to speak to someone you have to wait for around 10 minutes on hold in order for an operator to tell you the exact same thing you can see on your own from the AWB tracking.
They're reason for being late was "No one is unloading the truck. Therefore we cannot deliver the package", how about you start doing your job for a change. I don't care if you deliver the package after a month just dont give me a $#*!ty estimate date and fail to deliver.

I, as an artist, made two paintings, one on glass, the other on a wooden base, put 2 layers in bubble paper, 2 layers of cardboard, and wrote 100 times what was fragile. My parcel was gone and no one knows where the parcel is after 3 months!, after long correspondence I was told that I had packed it poorly, then that the glass was forbidden to be sent. I was not provided with any evidence or photos of the damage. I conclude that I was robbed and I also paid for it and worked hard on the paintings. This is the worst service in my life.

Held a package hostage in its Stoke Depot since the 17th Dec 2022. They are not delivering now until 3rd Jan 2023 at the earliest. You get multiple messages stating an unexpected delay, this is a lie as it has been planned that way. This company has zero respect for its customer base.

Avoid this circus of a delivery company lest you learn the hard way what a bunch of clowns are employed here. Lazy, unhelpful and infuriatingly clueless people. A next day delivery parcel has not been delivered almost 3 weeks later. They tell me an investigation was opened only for me to find out today there is no investigation and I need to ask the sender to contact them and open one. Their live chat platform. You might as well be talking to a baboon. Don't even get me started on the utter numbskulls who work in their call centre. What are those morons being paid for? I genuinely hope this company goes into administration. DPD you are an utter waste of time and money.