Left my dinner jacket at previous hotel who kindly packaged it ready for shipping. They recommended DPD or UPS; unfortunately, I went with DPD. On Sunday, on the DPD website, I scheduled a Monday pickup for a Tuesday delivery. I paid and received a confirmation that the jacket would arrive by 4pm, in time for our company's gala dinner. I checked the website and the tracking indicated a 4pm delivery; however, also noted the package wasn't picked up. I called the hotel and they said there was no pickup for 2 days, so I sent an email to DPD. Their curt response was there was a bank holiday so they did no pickups and I should have known better.

What crap, stores were open, hotels were open, Guinness was poured, taxis operated, phones worked, and finally, DPD ALLOWED me to schedule the pickup, gave me a confirmation and there was no indication they were not doing pickups on the website. Additionally, why didn't DPD do a pickup on the first day back after the holiday when I scheduled next day delivery?

So, DPD schedules a pickup the next day, Wednesday for a Thursday delivery with the caveat "As long as the goods are in reception waiting for the driver to pick up today, you should have the goods tomorrow." The package is at the hotel reception desk, and when the DPD driver arrives, the receptionist is on the phone. He is so impatient that he leaves without the package before she can put the phone down. When the hotel called me about this, I emailed DPD to go back to pick it up. Here is the response: "Please see both previous mails send to you." Incredible, the worst customer service I've ever encountered.

I emailed the complaint department looking for resolution and later requested they forward the package to my home in the US as my flight was early Friday morning.

Now I'm sitting in the Dublin airport, 2 days after filing a complaint, and the response I received this morning is: "We can by all means rebook the collection for the parcel to be delivered to the address on the order, however we will not be able to ship the parcel to Florida I am afraid. Please advise how you wish to proceed."

CAN YOU BELIEVE THIS? So, I guess I'll fly back to Ireland to pick up my package at the Intercontinental Dublin. TOTALLY UNBELIEVABLE! Let's see what happens.

Back in the USA, and still no "beneficial response," and no offer to reimburse.

Hi guys I just want to make you aware of this situation I was in today at backwell post office on the A370 bristol! Date it happened 6th of December 2022. At 1.57pm.

Hi my name is ryan campbell and today i was assaulted by one of your drivers because i knocked on his back doors of his van because i was walking past when he started reversing, he shouted many swear words at me and then gets in his van all of a sudden he decides to get out of his van with anger in his face and square up to me, i told him im going to report him because the way hes acting is not acceptable to anymore he then pushed me back and then punched me in my face, i fell down hitting my head on his van as i get knocked unconscious, when i came to my lips were bleeding and teeth i yelled at him and told him im calling the police he said if i follow him then he will give me worse than that! That is what he said to me, then punched the glass of my car window, i wrote down his vehicle registration and he saw this and got out of his van, he seemed to have a guy around 18 to 20 in the van with him, they then said you call the police and they will kick the crap out of me again, by this time the police was on the phone hearing everything he was saying, this has been reported to the police and the police is going to take extremely fast action against the driver they have him reg and will be contacting his local depot, iv asked for him to be arrested as a lot of cctv has got him doing everything he said!
This driver was very angry and must be having a terrible day but im sure now his week will be even worse, it doesnt matter if you have had a bad day or not, you do not let your anger out on the public, people who can hit the vulnerable are just weak men that have nothing good in their life so have to kick off and fight to feel better, well this guy will not be getting away with it!
Im going to give you guys his dpd registration plate number so you can keep a eye out for this guy! He was not wearing dpd uniform but insread wearing all black tracksuit hes 5 ft 8 inches tall has dark hair and sort like a army cut, 1 all over, police have said this guy is very dangerous and to keep a good distance from him.

This made my day awful, as some of you may know my life is not easy at the moment and this guy triggered a lot of those issues again!

Here is his reg...
DG70 XRT DPD Red van

Here are some photos of the damage hes caused me!
Thanks for reading everyone!
Ryan