DPDReviews 207

Was given a 1 hour window for delivery. Watched the driver pass my street twice on their terrible tracking app. Then he disappears off the map and I'm left with "Asen is is currently making delivery 84 you are delivery 85." Well it's been 10 hours so unless he's delivery to Scotland I'm not getting my expensive CPU.

Looking at reviews I see expensive electronics seem to be the things that go missing. Dodgy driver don't use this service. I would give a minus score if I could.

Ridículo não ligam aos clientes na entrega e nem sequer batem a porta, o que fazem é chegar na morada e deixar um bilhete na caixa de correio a dizer que o cliente não estava em casa na hora de entrega.
Além disso nem entregam no dia previsto e os clientes tem de adivinhar o dia que a encomenda vai chegar.
Só ridiculo vou deixar de comprar na worten pois usam o serviço da dpd.

Don't use DPD. They delivered my parcel to the wrong address. They won't do anything to get it back.

Bunch of thieves! Dont send your parcel here. Had delivered my ordered items twice and all got stolen. I dont know why company i ordered keep sending it through them despite the 1st was already stolen. Customer service dont apologize for the parcel lost or caused inconvenience to customer. Waited for the package for a week now. They keep denying that parcel is lost but later found out that it was stolen. They Change delivery date without notice and reason it as changed by customer which is a lie. They dont even try to locate the delivery adress and label it as difficult to locate eventhough delivery adress is a known building in the area. On top of that, they said they are not responsible to call client but they dont even ring doorbell. They will just take Picture that item is in your doorstep, making it a convenient way to steal your parcel because they know if your parcel is expensive. My parcel was stolen within their premises. 1st was in their warehouse and 2nd in driver van which are all skeptical then they will label tracking as unable to locate delivery Address and later label it as customer change delivery date which are all lie. They dont even notify prior whenever dpd made the rescheduling and reason it as customer made the rescheduling. Tracking information are mislabelled and all manipulated by them to steal your expensive item.

On 14/11/2022 I sent 2 bags from Sheffield to Aberdeen for next day delivery. One of the bag's was delivered 2 days later in the night and the other bag that has my 3 years old son medical report, his Jackets tamar wear and clothes hasn't been delivered, the driver said only one bag was given to him. In October we sent 6 bags from London and only 5 was delivered this is November 18th and the bag is missing. DPD should not be in existence they are very unreliable and it is a pattern to misplace your parcel

I will never use it again!
I live in Germany right now.
I ordered an acoustic guitar from china, two months ago,
I was waiting when it arrives in Germany 14 days,
Then I saw on the German dpd website that I could choose a delivery date. I chose the 21st of October and was sitting at home waiting for my parcel. 21st of October at 08:15 am I updated the Germany dpd website to check when they will deliver my parcel and I saw that parcel was delivered 15 minutes ago... i started calling to dpd customer service and asking them where is my parcel. Who signs for delivery? Where it was delivered? They said sorry you have to send the request to customer service and they will reply to you soon. I told them that you are the customer service agent, you know everything, please find the driver who delivered the parcel and ask him where is it. They said sorry we know nothing we only can send a request. So they send a request but I did not get any answers, a call the another time, they send another request, then I send 3 requests by my own throw the website, on email *******@dpd.de, *******@dpd.de.

They still ignoring me.
I called pdp cs again 2 week ago, they said sorry the courier delivered your parcel to the amazon warehouse. WTF?

My home address is not even close to the amazon warehouse.
Now they are waiting when amazon will send my package back to dpd,
For 3 weeks of texting *******@dpd.de and *******@dpd.de, I got only one answer:
Dear DPD customer,

We are very sorry that there was a discrepancy in the delivery of your parcel.

Please contact your sender directly to report the loss of the parcel. He will clarify everything else with us for you and take the necessary steps.

We apologize for the inconvenience caused.

I contacted the Chinese sender the same day when they lost my parcel,
He was trying to contact the German dpd cs, but you know what?
They did not answer him!

I will call them right now because I still did not get my parcel and they still ignoring all my requests.
I will add a screenshot from my email.

So what can I say, NEVER USE THIS AWFUL COURIER ANYMORE.

Wouldnt even give them 1 star if that had been possible but cant give a review if I dont, I have been chasing a parcel since last Friday, first they said they would then deliver Saturday, then Sunday. Then Monday, then they said the driver had attempted delivery between 12 and 1300 hrs on Friday then he had delivered the parcel on Monday at 1500 hrs. I have a Ring doorbell and no one rang door bell at those times, next the parcel is back in Cardiff depot, still on going

I recently acquire a console on an online shop who sent me it home with DPD. I added an instruction saying that if I was not home they should deliver the item to the collection point. The driver went directly to the collection point, but for some reason I am not aware about he did not leave it there.

I call the customer service and the woman at the phone call me ignorant and she tried to shift the blame to me when it was the driver fault for not trying my house first. I also have a screenshot of their website that clearly states the driver steps and the first is to come to my house which he skipped.

I tried to send an email of complaint attaching the screenshot but I got no reply.

Apparently drivers are not capable of following simple instructions, the phone customer service are rude that try to shift the blame to the customer instead of the driver and call people IGNORANT, and non-existing customer service via email.

Rude behavior in the phone service in Austria 2 times. And left the parcel sent from Amazon without knocking at the door so it was tampered. No complain possibility in their website.

Is DPD a scam? I booked and paid for 'next day delivery drop to door'. Apparently this takes 1-2 days... I dropped my envelop at 1:30ishpm on 10/10 to the recommended shop. The item had to arrive on or before 13/10.
At 5pm, I checked the tracking. "your parcel will be delivered no later than 14/10"
I went to DPD online chat and their solution was for me to upgrade my delivery, I felt I had no choice. Another £6.99 and I chose it to be delivered 12/10 12-6pm.
Long sad story shortened: the envelop was never delivered, it was relabelled on 13/10 and made a next day delivery back to me! No reason was given. Absolutely ridiculous. No customer service detailed on the website.
This aborted delivery has cost me £1000 due to the envelop not arriving.

Delivery driver stole my phone then signed for it himself. Got a notification of delivery at midnight saying delivered at 16.00?! Customer services about as useful as a chocolate teapot!

Delivery of an urgent part, driver somehow missed a 7000 square metre building crossed the road and took a picture of a empty yard, then I called customer service 14.00 driver still in area, absolute joke parcel will be delivered before 17.00 called again 17.30 driver still out one more hours, call back at 19.00 guess what office closed
Don't use this company zero customer service, they Lie just to get you off the phone, absolutely faceless company

The delivery was postponed three times. Then we heard, from the supplier not DPD, that they couldn't find our house. So, without any message from DPD, our order was returned to the supplier.
Couldn't find our house? We have deliveries from Royal Mail every day and deliveries from other companies (Amazon Prime, Yodel etc) three or four times a week. Haven't they heard of Sat Nav or Google Maps? What a sad firm.
Avoid.

I received a notification they would deliver on a certain day. They did not come. I then got another notification 3 days later that they would then deliver on that day, but was only notified 2 hours before they said they would deliver. I was not at home so quickly changed the delivery to be to a pickup location near my house. No update or confirmation from them. Next day, they tell me they will deliver to the pickup location. No email saying it's ready, but in the tracking details it says it is already at the pickup location and ready to be picked up - very poor communication. And they have sent it to the wrong pickup location.
This is not the first time I have had the great misfortune of having a shipper send me something with DPD. Each time I've had to deal with this company it has been problems like this. I will now be asking online stores ahead of ordering if they deal with DPD and if they do, I will not be making any purchases. This is not worth the headaches this company creates. I would rate 0/5 if I could

Worst courier company in Europe. Always late with the package (by the way from the same city) and if you ever need to speak to someone you have to wait for around 10 minutes on hold in order for an operator to tell you the exact same thing you can see on your own from the AWB tracking.
They're reason for being late was "No one is unloading the truck. Therefore we cannot deliver the package", how about you start doing your job for a change. I don't care if you deliver the package after a month just dont give me a $#*!ty estimate date and fail to deliver.

Awful service. Driver actually ignored me as I asked him to leave it on doorstep as every other delivery company does. He walked off as I was saying please leave the parcel Today another DOD delivery and another guy same attitude was banging with his mobile and my knocker and letterbox so many times as I was saying please leave. Just decided to kick in my gate and drop the parcel in back garden after banging on gate and disturbing neighbours

I was supposed to receive a parcel today between 11:21 and 12:21. The driver showed up at 11:27. The delivery was an exchange. We were about to do the swap, when the driver suddenly told me that he could not deliver my parcel, because he was supposed to proceed to his "number 11" delivery, while I was "number 27". The driver claimed he had to do the deliveries in the right order. On my phone, the app said that he was currently at delivery number 24 (and not 11, as he claimed). I insisted and asked him if he was really sure he could not deliver to parcel (and take mine in exchange), and he confirmed that he could not. The driver then told me that he would be back in half an hour. Yet the app said that the driver was on a tight schedule and would not be coming back today. Here attached is a picture of the driver with his package and me with my exchange item, just before he refused to deliver the parcel. I have contacted DPD and they said that the driver indeed was not supposed to come back. If I did not have the picture, the driver could easily claim that he came and no one was there. Why he did that remains a mystery to me and is extermely frustrating as I stayed home today and cancelled other appointments just for this delivery.

My parcel was originally supposed to be delivered on Wednesday 10/08/22, I didn't receive it as it was sent to the wrong address, I called they apologized and was meant to be then sent on Thursday and they sent email to confirm this, I yet still didn't receive it and I called again and they sincerely apologized once again & was confirmed for my parcel to be delivered on Friday, and again on Friday I still didn't receive anything and they said sorry on Monday, I still didn't receive anything on Monday, at this point they make me crazy and make my blood pressure very high. I spoke to them again on the same day and I said to them, you cannot keep lying and they sent a email and confirmed through the phone as well that if they fail to send it by DPD on 16/08/22 we going to use City sprint and yet again nothing happened. Now it is Wednesday and I called and they said someone will call me back from Southall depot but they did nothing