DPD

Yet again, I am here waiting and DPD Cornwall don't even bother to attempt delivery. This is the 3rd time now. Same driver as usual "Tyler". The other driver "Cameron" is amazng and ALWAYS delivers. DPD seriously need to look into Tyler's activities as he simply isn't even bothering to deliver parcels. Surely you can monitor Tyler's GPS locations of when he claims to have attempted delivery. From now on, I will be leaving DPD 1 star reviews everytime your driver deliberately does not deliver, so expect a lot of them. I've previously complained to DPD and nothing has changed. Once DPD resovle this ongoing issue, I will start leaving decent reviews. I run a bisiness and am reliant on deliveries arrivng on time.

I've been battling with DPD since yesterday I was in and waiting on a delivery- I received an email saying I have missed my delivery and now I'm expected to travel nearly 10 miles to collect from a Homebase
Apparently my driver after failing to knock my door decided to ignore my clear delivery instructions that are both on my online account and on the physical door it's self. I don't drive and this Homebase is not easy to reach - the parcel required no signature now be aware apparently their new policy is they literally make the smallest effort to deliver then deliver somewhere else now correct me if I'm wrong they are paid to deliver to the home address! Apparently now they say there is nothing they can do I either get it by the 30th or loose it - I'm A. Unwell with a lifetime disability B. Not prepared to spent my own time and money to get my parcel

DPD just kept saying nothing can be done so clearly drivers are being told to speed things up and just dump items miles away from customers so they can capitalise on profit and get away with not actually doing their jobs - their policies are ridiculous and their attitude and customer service leave much to be desired! Shocking I'll be asking the sender to resolve this for me.

Absolutely terrible company, no costumer service. Cannot deliver even if you pay. Driver uploaded a photo of the wrong house, what a joke. Should be investigated, it's a scam

DPD just sucks. I understand it's sometimes difficult for delivery guys to make their way to the right address, but they didn't bother to ask or at least notify me. The delivery guy just left with my package:)
Then I told them that it's fine, if they couldn't send it to me in person, I'll just pick it up in the parcel shop, and then they just sent it back to the sorting center?! Totally unnecessary and irresponsible!
Then today i just asked for my package again, and this time they stubbornly insisted that i sent an email to request delivery destination as my apartment, while yesterday the customer service just promised that i could go pick it up in the parcel shop, and again, they promised i'll get my package tomorrow, while i'm already out of town.
Now i've spent 3 days waiting in house for my package and still don't know where it is.
I paid 5 euros for the delivery, but it wasn't even worth 5 cent.
Definitely the most terrible experience i had with logistics company, none of the process makes sense
Think twice if you want your precious package to be in charge by this company, they basically screw everything up :) If any online platform is sending products via DPD, i think i'll simply skip the option :)) )))))

I received a notification they would deliver on a certain day. They did not come. I then got another notification 3 days later that they would then deliver on that day, but was only notified 2 hours before they said they would deliver. I was not at home so quickly changed the delivery to be to a pickup location near my house. No update or confirmation from them. Next day, they tell me they will deliver to the pickup location. No email saying it's ready, but in the tracking details it says it is already at the pickup location and ready to be picked up - very poor communication. And they have sent it to the wrong pickup location.
This is not the first time I have had the great misfortune of having a shipper send me something with DPD. Each time I've had to deal with this company it has been problems like this. I will now be asking online stores ahead of ordering if they deal with DPD and if they do, I will not be making any purchases. This is not worth the headaches this company creates. I would rate 0/5 if I could

DPD is a steaming pile of trash...

Maybe hire people that can actually read...

The $#*!ed driver was at my door and then drove of and told me via mail that the adress was wrong...

$#*!ing $#*!s

I was supposed to receive a parcel today between 11:21 and 12:21. The driver showed up at 11:27. The delivery was an exchange. We were about to do the swap, when the driver suddenly told me that he could not deliver my parcel, because he was supposed to proceed to his "number 11" delivery, while I was "number 27". The driver claimed he had to do the deliveries in the right order. On my phone, the app said that he was currently at delivery number 24 (and not 11, as he claimed). I insisted and asked him if he was really sure he could not deliver to parcel (and take mine in exchange), and he confirmed that he could not. The driver then told me that he would be back in half an hour. Yet the app said that the driver was on a tight schedule and would not be coming back today. Here attached is a picture of the driver with his package and me with my exchange item, just before he refused to deliver the parcel. I have contacted DPD and they said that the driver indeed was not supposed to come back. If I did not have the picture, the driver could easily claim that he came and no one was there. Why he did that remains a mystery to me and is extermely frustrating as I stayed home today and cancelled other appointments just for this delivery.

I wanted to receive invoices for packages I shipped and I literally COULD NOT receive these invoices. I called 10 times (you wait between 10 and 20 minutes every time), I was given email addresses to which I wasn't receiving any reply, I was calling back but the general customer service somehow cannot provide invoices so they transfer the call to other departments and either the call just randomly stops, either they transfer you again and the call... stops. So basically no one can help you just for a simple INVOICE.

I booked a parcel with drop off but QR code was not generated so it will not be accepted by the drop off point. There is no number for DPD that I can call. I had 2 parcels that were supposed to be picked up on Tuesday, no one showed up or gave me a call; it was re-booked for today (by P2G) - no one showed up again. I cancelled that order through P2G and ordered directly through DPD website. Code was generated for one parcel but not for the second one. Now I have NO OPTION to switch to printing the label at home or to regenerate the QR code. None of the numbers for your customer service is working, I've been trying to get through since yesterday. The online chat is not working. Nothing is working - just the payment system to send money to DPD for the service that I failed to receive 3 times now!
THIS IS THE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD IN MY LIFE.
This is unacceptable and there is no excuse to failing the customer 3 times with the same parcel!

DPD delivered my parcel to my neighbour, despite the fact that I was in all day. Fortunately, my neighbour is honest and brought the parcel round to me. Very poor.

Delivered my item to the wrong address, checked the address where they had said it had been sent and there was nothing had been delivered there. Still investigating, extremely poor service!

If I could give in - 10 I would.
THIS COURIER IS THE WORST IN THE WORLD.
They didn't even bother to try and deliver my parcel as was proved via the GPS. Then they dumped it at a parcel station and then wouldn't let me pick up as the Parcel was in a different name.
EVERY TIME I have a parcel via DPD I have trouble!
Please companies stop using them.
THEY ARE USELESS

They provide the most worse customer service ever by phone. Very unhelpful and unrespectfull females answering the phone speaking very bad English. Whatever the issue is it's never been resolved.

I ordered an international service from the UK. I waited for 5 days when it was due to be delivered with no updates. I got in touch. I was told I needed to fill another form in that wasn't provided when i booked the delivery. I did immediately. I was told the parcel was now on its way. 2 days go by no updates. I got back in touch to say where is it? The form we gave you was out of date can you fill this one in. I did immediately and sent back. Thanks that's perfect, its on its way. Another 2 days no update. I get in touch. Where is my parcel? The form needs customs tariffs that are longer than ones provided. But you said it was on its way. Ok lets go through the tariffs and we'll do the forms together so there are no errors ( my suggestion as I wasn't happy with the previous responses). Completed immediately. Its 100% on its way sir. Nothing over another 2 days ( 2 weeks in from sending now). Where is my parcel? Its being returned by customs as the information wasn't provide in time. That's DPD fault for not providing me with the correct form. Sorry when its returned we can resend it for you. When will I get it? No we wont give you your money back until its returned to you. You wont get your items for 2 weeks. There wont be any tracking for this and we wont pay for your goods despite them being insured with us as they aren't lost or damaged, I now have no gift for my family no money back and no items. I haven't sworn or been aggressive in any chat and I was cut off twice during typing to the advisor who just kept saying there was nothing they would do. Poor and unreliable at every level.

I've bought a laptop using Amazon Prime scheduling the delivery for Friday.
At midday Amazon say that they attempted to delivery but "we miss you".
No one ring the door bell.
No van saw in the street.
But they added to the tracker a fake photo (maybe copied from Google maps) of a street near my home.
They scheduled the delivery for Monday, but I'm not at home during working day...
It's impossible to contact them by phone: there is only an automated responder.
I've upgraded the delivery (5 pounds) to re-schedule the delivery for Saturday (free Monday to Friday. If you pay Saturday and Sunday).
But the schedule doesn't change.
We managed, God only knows how, to open a chat with them (the website traking works 1%, or less, of the times) and they admit that the driver was involved in car accident (so, where does the photo come from?)...
We contacted them Saturday morning and they replay with a mail full of excuses but without solutions.
We tried to contact them again in the afternoon... But only the server replay that they received the message.
So...
0 star for delivery.
0 star for customer service.
0 star for service in general.
0 star for the web site (I'm a software developer and a newbe could develop something better during his/her first week of work).

Never upgrade the delivery: it's only charity for liar. Better give it to the Red Cross...
If you can't avoid them, book 1 week of holiday, stay at home and pray for the delivery.

I will start changing company for deliveries. Last time, they didn't ring the bell, and they chose to leave my expensive parcels in my backyard under the heavy rain, ignoring the instructions to leave in my bluebin or deliver to any of my neighbours as we all are at home during the day.
After 2 weeks, another delivery, I was in the kitchen, I hear a small noise on my door, somebody putting something trough my letter box, so I didn't bother as I was busy in the kitchen. After 15 minutes, I went to my door to see it was a paper from dpd, again, they didn't ring the bell or follow any instruction. When I called to raise a complaint, which I did, they told me to write in the instructions on my dpd application and tell the driver to ring the bell...so incredible, you need to tell the delivery guy that he needs to ring the bell. Don't use the company until the start to do the things properly, as this is too much to stand, as they don't know now they need to ring the bell to do a delivery. I do food deliveries on week end, and I never had any problem with any delivery, just maybe waiting 1 minute or so, no more than that.

$#*! service, driver reach parked outside and then playing with his phone then left absolutely shocking service, I then got an e mail saying I wasn't there shocking just rubbish service if I can I'd give them -5 and I will make this public

I made a purchase on the 25th November and my package was delivered on the 19th of December with some missing items missing, i honestly don't understand why Estee Lauder uses them,What makes matters worse is you cant get hold of them on their so called enquire contact, i am so disappointed to say the least