dominic w.

I ordered an international service from the UK. I waited for 5 days when it was due to be delivered with no updates. I got in touch. I was told I needed to fill another form in that wasn't provided when i booked the delivery. I did immediately. I was told the parcel was now on its way. 2 days go by no updates. I got back in touch to say where is it? The form we gave you was out of date can you fill this one in. I did immediately and sent back. Thanks that's perfect, its on its way. Another 2 days no update. I get in touch. Where is my parcel? The form needs customs tariffs that are longer than ones provided. But you said it was on its way. Ok lets go through the tariffs and we'll do the forms together so there are no errors ( my suggestion as I wasn't happy with the previous responses). Completed immediately. Its 100% on its way sir. Nothing over another 2 days ( 2 weeks in from sending now). Where is my parcel? Its being returned by customs as the information wasn't provide in time. That's DPD fault for not providing me with the correct form. Sorry when its returned we can resend it for you. When will I get it? No we wont give you your money back until its returned to you. You wont get your items for 2 weeks. There wont be any tracking for this and we wont pay for your goods despite them being insured with us as they aren't lost or damaged, I now have no gift for my family no money back and no items. I haven't sworn or been aggressive in any chat and I was cut off twice during typing to the advisor who just kept saying there was nothing they would do. Poor and unreliable at every level.