DPD

I'm waiting already for more than 24 days for a package that is in transit. When asking CS, they just say, contact the sender of the parcel. Euuuuh no, DPD is responsible as the package is already in their hand! Terrible!

Delivery man didn't call me nor knock on the door as I was at home whole day. He just sent me email saying they miss the parcel and will the parcet to the pickup shop and gave me the address which was in Heather park drive Wembley. N that address was 30 mins far n when I went there shopper keeper told me that parcel is not there in their store as no delivery man gave them the parcel... n when I called customer service they just told us that delivery man kept the parcel on some other pickup shop that is in eastlane harrow. But they didn't even update us or the called us saying the pickup address is changed. On top they are saying if you'll don't want to collect then the parcel will go back to the owner n you can call them.
Dpd is the worst courier service..

I was waiting for a pre 12 delivery, whilst sitting at home waiting for delivery I got a notification to advise my delivery would be attempted again tomorrow as I was not at home? I was definitely at home and have clear view of my drive so I know this driver never attempted this delivery
I called Healthxchange pharmacy to complain, and about 3 hours later a manager called me from Dpd, I explained that no one had attempted a delivery, and I was really unimpressed with their service
This is actually not the first time I have experienced this type of behavior from Dpd, considering that they are delivering cold chain medication I would expect a much better service
Delivery actually arrived at 2:18 pm, after I had to cancel my patients booked in for medical treatments at my expense

I've called the call centre after my time slot just missed.
I don't really get that how I could missed the driver. I'd been home whole day for the parcel. (pretty sure driver even didn't come here)

Staff said that she made sure it would be delivered today.
I was worried call again anther male staff said should come before 5:30

Nope! Even they made sure. What happen! No no!
I called again, staff said that the driver couldn't find the address.
OMG... how is that possible?
And offer me "upgrade delivery" on saturday which is not really good for me to wait another day.

The service is really rubbish indeed

Is DPD a scam? I booked and paid for 'next day delivery drop to door'. Apparently this takes 1-2 days... I dropped my envelop at 1:30ishpm on 10/10 to the recommended shop. The item had to arrive on or before 13/10.
At 5pm, I checked the tracking. "your parcel will be delivered no later than 14/10"
I went to DPD online chat and their solution was for me to upgrade my delivery, I felt I had no choice. Another £6.99 and I chose it to be delivered 12/10 12-6pm.
Long sad story shortened: the envelop was never delivered, it was relabelled on 13/10 and made a next day delivery back to me! No reason was given. Absolutely ridiculous. No customer service detailed on the website.
This aborted delivery has cost me £1000 due to the envelop not arriving.

Both my orders at Matras.direct.nl webshop were delivered rapidly free of charge, in a great condition by a kind, polite courier on December 8 and December 9,2023.
Ordered coolgel top mattresses Blue Magic in sizes 120x200 and 90x200 and 2 molton waterproof fitted sheets for protection of the new mattresses. Delivery status could be checked via track & trace provided by seller Matras Direct. Great job!

Absolute waste of space say delivery on a certain day and time. Never ring the door bell never knock the door take picturecof the house says redilivery next day same happens. Then end up colkecting from shop over a mile away.

Two timed deliveries mussed. No tracking available. Part of delivery missing after 6 hours after timed delivery. No way to contact dpd. Dpd driver could not speak English just nodded and walked away. Absolutely pispotical. Dpd App doesnwork. Useless. Very annoyed as had made important plans based on dpds promised delivery time. On line complaint process doesn't even work. New app is just an advertising con

Paid for next day delivery and was quoted a time between 2-3pm. Stayed in all day and at 13:50pm I received a text/email saying that I wasn't in and they'll have to deliver it on the 19/4/22. Looked through the recording on my Ring doorbell camera incase I missed the driver and I can see those no one turned up. Adrian (the driver) obviously couldn't be bothered to deliver the parcel to me or wanted to get off early. After calling their helpline, they said there's nothing they can do but just for me to wait till the 19th April. Absolutely furious as it's something I need for Saturday hence why I paid for next day delivery.

DPD doesn't deserve any star, I received an Email at 09:09 today which is 23/12/2022 telling that my parcel will be delivered between 13:30 & 14:30, I was waiting from 1pm close to the window then at 13:45 another Email saying that it have been delivered and asking how many stars will you do to us without saying where and to whom they delivered it. I contacted the sender, then they told me its delivered to a delivery point. The distributer didn't come to my adress, all the morning I was at home, and the bell is ok, no bell rung, no telephone, if say they reached to my home they are liers. They don't do their job correctly.

If I could rate my experience below one star I would most certainly do. My parcel was due today, with its content being of more than 1,000 pounds worth. Wish I could say it was lost, but it was signed and received by a stranger named 'J' in the other side of London, more specifically the DPD depot in Barking which looks quite peculiar to me (even though the customer service reassured me on the phone that it was mistakenly delivered to a 'neighbouring address by mistake'). The picture attached as proof of delivery by the driver 'Abdelkader' was entirely blurry showing no context whatsoever. DPD has been quite unhelpful to say the least. That is why I raised an official investigation to be conducted that will be looking into both dpd and the driver. Even though I am quite confident that the issue will be resolved, this is only because it is no longer in dpd's hands. The outrage and the inconvenience I experienced today is inconceivable. And on top of that I received neither an answer nor an apology...

Wouldnt even give them 1 star if that had been possible but cant give a review if I dont, I have been chasing a parcel since last Friday, first they said they would then deliver Saturday, then Sunday. Then Monday, then they said the driver had attempted delivery between 12 and 1300 hrs on Friday then he had delivered the parcel on Monday at 1500 hrs. I have a Ring doorbell and no one rang door bell at those times, next the parcel is back in Cardiff depot, still on going

I am absolutely fuming. I ordered 5 tops on 21 March 2015 and as of today's date 13 April 2015 NOTHING has arrived! When I tried to get in touch with this company, customer service does not exist via email (if you've found an address please let me know), subsequently (as you do) I checked for a telephone number NOTHING! However, the monies have left my account someone is benefiting at my expense. As for the tracking number this was not recognised. If I had wanted to throw my money away there are numerous other ways in which I could have done so. I would strongly advise DO NOT ORDER ANYTHING FROM LIGHTINTHEBOX.COM it is a Scam.

What an absolute joke! Pay good money for VIP named delivery day to guarantee you will be home and get your parcel - then they say it will come tomorrow! Been sat in their depot for a week!

Package never arrived. I tried to contact the customer service like 6 times per day. 10 days long. No one is answering. I have waited 10 min and nothing.

Driver said he had attempted delivery. Not true. We were at home all the time and have dogs who would have barked. No card. Now have to travel some distance to their 'collection point'. AWFUL.

I ordered 3 items from M&S, to be delivered to my daughter in good time for Christmas. The driver arrived - a day late, and would only leave 1 of the 3 packages, saying they had been duplicated by mistake, no matter that my daughter explained that they were 3 similar items and all part of 1 order. Having followed the tracking service - the only means open to me, it seems - I discover that the other 2 packages are on their way back to M&S. I have spoken with M&S, and the items on return cannot be re-delivered as they are not yet there and not back in stock,, and they are now sold out. I am so upset - I know it's not a big deal in the grand scheme of things, but I have not seen my family for a year now, and my daughter's mental health is fragile. It is so frustrating, and all because a delivery driver wold not listen. How dare he not deliver? These items were correctly labelled, addressed to my daughter - he should not have the right to with-hold them.The other big issue is that there is no way to contact them directly to ask for explanation. I have found a telephone number, but getting through to an actual customer service person would need a miracle! I am also disappointed in M&S for using such a bad service.