aram h.

Be aware of this company. You could end up only wasting your time and money.
I hope everyone see the review of this company before you order it.

Shocking service indeed,
Online order takes always time to decide because you cannot see it.
I ordered one with QS supplier. There was a stock when I check the website.
I paid them directly. I was expecting my order is coming soon.
But I received an email from them that they do not have stock for 3-4weeks. What?
I am sure the company shouldn't take the money if they don't have the product to sell.
But nope! So I complained about that and asked for the replacement for something else. Because I didn't want to spend money on another. NOPE! What they said they need to refund then I need to order another.
And they don't normally do but this time they will refund the cost of Shipping charge.
What? Excused me?
Shipping charge which even never started yet?
This company actually want to charge me the shipping. How lucky me!
I did complain so I can get a refund of the shipping charge.

After this conversation, I look for the company's review
I found this company has lots of negative reviews and they don't really care.
I am leaving this review because I want no more people fooled by this company.
Please let people know about this company.
Be aware of this company.

I and my family (3 adults and 1 toddler) visited to the restaurant (79 st Martin lane, WC2H 4AA)
It was my first time to this branch but I thought it would be alright because I have been a regular visitor and I am always happy with their food and decent service

But horribly arrogant manager ruined my night.

The manager or maybe owner (Gatien Launou) offered me a corner seat which was surround with other tables. It was alright for me but I realised that there was too much smoke to seat with 2 year old daughter. (not much ventilation)

I found 2 separated tables available right by the entrance. Only matter was 2 gentleman seat between 2 tables. So, I gently asked them if they could move to the table next to them.

Suddenly the manager came and grab me to the till and told me that "don't bother my customer"

What? What?

I was really shocked of his behavior. How rude the manager was.
My family decide to go somewhere else.

He even followed me outside (Why?)
I thought he want to say sorry or something. But nope! He followed me to explain his right and what I cannot do in his restaurant.
He said "you cannot ask to his customer in my restaurant"

Am i not in free country? I don't have right to ask someone in this country?
(please reply me if I don't have)

Never ever recommend this branch! (79 st Martin lane, WC2H 4AA) beware of Horribly arrogant manager!

I ordered some coats online and I had an email that I could collect within 5 days.
I checked my schedule and checked their website.
I realised that the only day I can pick it up was 1st of JAN in the morning.
**Official site opening hour: 3AM - 4PM (1 JAN)

I went to the shop at 7:30 am. but no one was there.
I had to spend about 2 hours and got nothing as well as asking big favour to my friend collecting it.

I would little more understand if I found the information from google or something.
I was so upset and contacted to customer service.

After many days and messages...
What they finally gave me was 20% discount code which I can use in future and will expire within a month. (worthless for me really)
I asked them something that I can possibly use.

There is no answer from them after that. Very funny!
I don't like REISS anymore. I don't like how they treat customer.

I've called the call centre after my time slot just missed.
I don't really get that how I could missed the driver. I'd been home whole day for the parcel. (pretty sure driver even didn't come here)

Staff said that she made sure it would be delivered today.
I was worried call again anther male staff said should come before 5:30

Nope! Even they made sure. What happen! No no!
I called again, staff said that the driver couldn't find the address.
OMG... how is that possible?
And offer me "upgrade delivery" on saturday which is not really good for me to wait another day.

The service is really rubbish indeed

Please beware dealing with this company!
As I expected this happened! There are many people already in the same situation.

Please beware before you buy anything from this seller!

I will give you what what just happen to me.
I bought a foam mattress from this seller 2 weeks ago now.
I searched a memory foam mattress through many site to find good quality and price and Finally found this site.

It was really good. Memory foam mattress combination visco and reflex for £65. Actually unbelievable price! If their description right, it cannot be £65. I only trust this price because they described the original price was £265 and most importantly clearly saying secure "paypal payment"
(I'm also disappointed with paypal this time - another tip, paypal does not really protect you at all)

Anyway when I got the mattress, it wasn't what I ordered at all.
They just sent me a chunk of sponge without any label (I think It could be cheap stuff! - please let me know is that legal that selling stuff doesn't even have any tag showing where it made from)

It supposed to be having 2 different materials most importantly memory foam part! But just big chunk of sponge.

If you buy it from amazon or Ebay, you can buy this £50 non-sale price with tag showing at least where it is came from and free delivery. How is it originally over £200? I smell something fish with this company.
(most Importantly I would never buy it! I wanted memory foam!)

I contacted with phone >> no answer for half an hour few times.
Contact by website not really answer at all,
Finally direct Email >> not properly answer they asked me "sending them a picture and delivery address" twice! Then ignoring every thing just saying it is the one I should have.

Since I send them 3 reason why it is not correct one, they didn't answer me back. (but Funny thing is they looking at this review and reported! Lol)

1. Memory foam made out of polyurethane but it is not, it is polypropylene.( if it is possible, then this company should have some prize for inventing new material)
2. Combine meaning not one chunk of sponge, should have 2 layers of material. The same name on the internet show different thing
And also they even have a picture on the website have different layer!

Just same answer over over. So I asked to paypal. I thought final protection or something.
But when it goes to paypal even worse!
Because paypal did not even care about your situation. The most easy option giving you a full refund.

Oh! Good~ nono! You have to pay the return cost which is almost same as what you payed. (in my case 50 pound)

I'm pretty sure that many people in my situation won't return it cause of that. (if you return it you spend 50 pound for nothing)

What a brilliant idea! This is possible way how they selling this things away
I can see many of them suffering like me with this company.

Please beware before you pay for this company.
I will do my best spreading this fact to let people know what they trying to do. At least I don't want to see this kind of company running with no problem.
I think they should have some difficulty, otherwise many really good private sellers see the damages cause of this