Doordash

Due to the situation in the world I have been ordering food in hopes it was safer. But I have to say doordash is disappointing in every way. Every order is delivered cold. Almost every order takes at least an hour to be delivered. Most orders are either the wrong order all together or not made to order. And costs. Your paying double for your food in many cases. The final straw was they opened the food containers leaving the food unsafe to eat now just sitting on my porch and they refuse to refund my money. Do not use this service. Their business is garbage and their drivers have no idea how to handle and deliver food.

I ordered diet pepsi and a pizza with pepperoni, sausage onions and bell peppers. I got mountain dew, and a plain pizza. I called to complain, the driver would not take the order off my hands. Said he delivered, thats all he could do, then left me stranded with wrong items. So, i found the chat help link, and at first the agent seemed very nice and promised me that they would refund my order, but it was only partial. Having already ended the chat, i attempted to get the rest of my money back but I could not call, chat or get any help whatsoever. I had to resign to a written request and they will contact me I'm very frustrated and will never ever used Doordash again.

Door dash has routinely delivered my food to the wrong address twice. I did not get the food but they refused to refund me. This most recent time they brought the wrong thing. I offered to allow them to come pick up the wrong thing and deliver the right food. They refused and again did not refund me. I had to dispute the charges on my credit card. I will NEVER use them again. Grubhub is great. Never a problem with a refund if your order is incorrect or missing. In fact, many times Grubhub will even send you a discount coupon if they've made an error in addition to the refund.

Over the course of a yr several times different door dashers have left my food at the wrong place after taking pics of the wrong house they delivered to. Called c.s. Who English is not their first language and I told them I have proof I didn't receive it. No refund. An attorney needs to do a class action lawsuit bc how can you charge for a service and you don't provide that service. Called Stealing

Approximately $3,000 was charged to my bank account over the last three days in DoorDash charges fraudulently! DO NOT trust this vendor. Your payment method is NOT secure. I've closed my account, alerted the police, and Chase Bank has opened an investigation. Take my advice and cancel your debit/credit card account associated with DoorDash and stop ordering through this company. Their customer service was terrible when I called to report the problem too!

I have never ordered from Doordash - but I did purchase a $200 gift card on the Doordash website to be emailed to my son-in-law before Xmas. More than two weeks and many complaints later, the gift card has not been received and they have refused to refund my payment. They insist that I must deal with their third party fulfillment company called LaunchGiftCards.com which is non-responsive to my emails and does not have a published customer service number. I plan to dispute the charge on my credit card and will never deal with DoorDash again!

As with all of these reviews, the driver didn't check the order. Essentially you are tipping for service you don't receive. The person on the customer service chat was very professional but in the end refunded me for the order I didn't receive which I never should have to pay for anyway. This is the second time in two weeks this has happened. Then they will wonder why I never use their service again. The food had obviously been sitting for a while to in the meals I did receive were terrible. It is silly but it ruins your evening when you save up for a nice meal and not only does everyone in the family not get to eat but the food that does come is awful

Whatever you do I wouldn't recommend door dash they're a horrible company to work for the customer service they provide are just there in my opinion to give pre-scripted answers without actually solving anything they're untrustworthy and look out for their own selfish interests instead of the individuals under their employ

I put in my home for delivery for some reason the website changed my address to somewhere I have never even been(some shopping center). When the service lady called she said they did not deliver to my address (which was 5 miles away). They said I could either cancel and receive no refund or have it delivered to the original address so of course I said deliver it... luckily the driver hid and texted me but it got delivered to a random spot. I understand that they can't just have the delivery person running around but I feel like they need to fix something with their site because my food was delivered to some location I have never been and I know I put in my home address. It was very frustrating to say the least and the service lady didn't even care that I would of been out almost a 100 dollars. To say the least I'll stick with cooking.

WHY Should...I be on hold for 20 mins after my assigned dasher James *******932 just came to my home kicking on my front door and screaming outside? Which was caught on camera... Dash speaks upon safety and all that nonsense but, after tonight...i don't believe them. I will add the blink recording, try to disprove us.

I had an offer from Doordash and tried to open it on my browser. I was thinking to change my order and change the store, but I made a mistake and punched the wrong button and punched place order. In other food delivery apps, they have "cancel" order on their website but not on Doordash. So I tried to text them. It was not even more than 2 min, ( I took a screenshot) but the customer service named Chuck Adam and their website said that they could not cancel/refund the order, and could only refund the tips and delivery fees because they already made it. This is very lacking and unprofessional, and a shame for Canadian food delivery if they want to challenge Uber.

I just ordered the Shrimp Basket from Crafty Crab for the first time. Oh my God was it wonderful! 10 beautifully fried large shrimp and onion rings (you have a choice here). They arrived hot and the onion rings were crisp and delicious. I will definitely order again!

Waited for over an hour for food in the middle of the night. After multiple tries of contacting the driver and then DoorDash, I get a call from DoorDash saying we cannot find the restaurant to pick up your order (how is it possible the company has restaurants that it can't even locate) and then they hung up on me after I got upset. My app then says the order is cancelled. No apology. No word. Nothing. I can't even order something else because of the time. There is no evidence now that I even placed an order so of course I can't complain on the app. Terrible company. Never again.