Doordash

The only reason for one star is a hacking incident. Otherwise they are not a bad service, but they need to check into hackers. My account was used late night and there was food delivery on the way. Luckily I caught it and reported it immediately and cancelled it. I don't know what the point is for the hacker as the food was on its way to my home. I don't know what the resolution was other than getting credited and having the delivery cancelled.

We ordered a dinner from an $$ Italian restaurant downtown, we knew the prices and ordered, we were wiped from the days activities and were looking for a great steak!... at the time we understood there was a tip for the driver, which we ALAWAYS pay 15%, tax, the dinner and a delivery fee...
What we did not know is there is a "service charge" based on the prices and that door dash marked up our meals as well as a huge per meal mark up! We ending up paying 153.71 for the dinners, when the charge by restaurant was $ 127.66, and service charge for $15.48! Huge rip off when you have a receipt for the meals in your bag and you take a look at what they charged you. We contacted door dash to no avail... stay clear of this unrepeatable delivery service. A $116.00 meal for 3 ran $199.56 including tip and fees!

I placed an order at JimBoys Tacos in Elk Grove, CA and patiently waited for order confirmation which seemed to be going nowhere. I went to the online chat with Door Dash help and was re-directed to someone who could not locate my order. It took 45 minutes to finally get confirmation on my order that it was cancelled! I only rated one star because I had to give it something, but Door Dash deserves no stars. I hope to recognize future delivery orders as Door Dash so I can avoid them. Also, the incredible markup on prices and fees is ridiculous!

Doordash delivery man said "he couldn't find our office. Then later claimed he left our food outside the door and took a pic of our food." LIES! I left specific delivery instructions to knock on our door and hand us our food. Our office is street level and is on the corner of street 1 and street 2, has glass walls and glass door. We have a lunch meeting and were all waiting for our food in our waiting area. If driver showed up, there is no way the driver didn't see us nor we him. I called customer service and asked for a copy of the pic - I was told driver cant send it to me. Huh? He has my phone number. Doordash and their driver don't care about their reputation. Go pick up your food yourself or use other delivery service.

I ordered food for the 6th time using door dash and I had the driver literally feet away from me tell me via text she could not deliver food to me as the address listed was different from where my daughter and I were standing. We live in an apartment complex where the address is different from my address. In the instructions I listed my street address for our building, which you notice immediately upon turning into the complex that each building has its own street address. My daughter is standing outside and sees the idiot driving in a circle, as I am texting and telling her to turn on the street listed in the instructions. Her response, I cannot deliver as that's a different address. I was livid! 45 minutes later I cancelled the order and have to wait 5 days for a refund. I will never use this inconvenient service again!

Ordered a cooking grill to be delivered to our gated community. Obviously, the Doordash driver did not see the video cameras. The driver pulled up to the gate, retrieved our package, set it down next to the gate and drove away. The driver never tried to contact us on the call box. We received the email from the driver stating no one would help him and left HIS name as Anna B. An unknown person picked up our package and entered our community. Fortunately, the office folks reviewed the video and we recovered our grill. Thank God for video.

This would be the third time not receiving any I ordered and what not and they say I reached my limit and won't do anything about like today I spend 30.49 at McDonald's didn't receive my egg McDuffin or my big breakfast meal or a large orange juice and they won't give me any credit back at all. Worst help ever.

I was using DoorDash to support an events business. Over the course of a dozen or so orders, half of them were incomplete, wrong, half missing, mis-delivered... things like Bringing a bunch of burgers with cheese when I said no cheese for people who can't eat cheese. Food arriving completely cold. Items out of order with no communication. Restaurants closed with no notice or communication or update. They have compensation limits, but the frequency made me reach out. I was ignored repeatedly with no recourse until I became unpolite. By this time I feel I've basically been stolen from. Someone finally spoke of and promised an escalation. I don't know if it's a server error or what but instead... nobody reached out and I get 403 FORBIDDEN errors when I try to log in.

This business has attrocious policies and customer services, the whole business model execution is trash and full of cracks. Good experiences are completely hit-or-miss. So I'm done with them forever.

The app glitches a lot. I had accepted an order drove to pick it up once I clicked I arrived and the order disappeared. Called support to rectify the issue they said they can't prove I was there. I gave the phone to the store associate and she confirmed I was there. The rep hung up on me. Called back another rep said the same thing said they can't prove that I was at the store even though they spoke with the store associate. I drove on the opposite side of town for a order that disappeared and they just say oh well better luck next time. I asked to speak with a supervisor and they don't want to give you to one. They will place you on hold or mute until you hang up. They have Horrible Technical and Customer support. Someone with morals and sense needs to run door dash.

The driver showed up, met him in the driveway and he noticed I wasn't wearing my mask. He said "I wanna talk to the owner of the house", I said "no". He got even more pissy, left my food at the end of the driveway and sped away. I know it's not Door Dash's fault but I won't be ordering any more food from them cause I'm probably gonna run into disrespectful people like that.

Terrible experience all around. A dasher who never delivered our food. Ignored our phone calls yet responded via text.
Tells us we provided the wrong address. Calls us ridiculous. Called doordash customer service and they verified our address was correct. Spoke with a supervisor. We're told we would be refunded. Tried to contact to see they actually processed a refund. Started a chat. 5 transfers from one representative to another without warning. Representative responds with no resolution but says "haven't heard back from you in a while so I'm closing chat'' I was still typing at this time and it been been 2mins. Yet I sat there for 15mins getting "I'm just checking this" "I'm reviewing your concern". I tried to send my message and chat was already disabled. Company takes no responsibility. I hope I never have to work with doordash ever again. I would love to share the chat with the dasher to the whole online community!

I have tried to use DoorDash several times and it always messes up. Somehow my phone number and country are wrong and can't be changed. I called to rectify it and couldn't get through. I went on to chat and she said it would take at least 72 hours to rectify. I asked for some type of compensation and no deal. I then got through to customer service who said because the chat agent put it in for rectifying she couldn't help me and once again said they would not give me any credit for my inconvenience. In the past I could never get an order to be filled either. Don't use this service. I was given a gift certificate and hope I can at least use that one day. That will be the last time I use this service.

We do doordash on the side for extra money never had a complaint by customers... Here's one for you crybabies... You deliver food 10 miles away it's a 50 dollar order half you lazy schmucks don't even tip and live in a run down apartment complex. Keep in mind from experience you order food on busy hours at a restaurant that takes forever to make it then tip absolutely nothing and expect the world. Hey lazy bastards maybe go pick it up on your own instead of middle manning or maybe try to work for just one delivery and see the loops you go through... You people make me sick all lazy crybabies thank god we use this company as side cash.

I'm trying to calm down after a horrible experience to only with the food but your support chat... I received my food after a long wait, which I can let slide in these times. I received a burrito with rice from cafe rio which I do not eat rice! While scraping rice out of my burrito I found tape! I have pictures for you if you would like. I called cafe rio, they offered me credit! Umm no thank you I don't want to eat their food anymore. They told me to contact door dash and gave me the 800 number which is not Accepting calls and disconnects. So I start a chat with Jo-Ann which I screen shot as well. I was talking with her for 30+ min and while she went to "investigate" my order she left the chat and disconnected! I'm so upset that it's been a 2hour inconvenience of my life and I have got no where! Oh and I'm still hungry. You gave me 8.50 credit, I would like a refund not a credit. I spent $40 to only get chips and salsa and a quesadilla...

This so-called "service" is a joke. We ordered nearly 2 hours ago and nothing. We called the restaurant and they said the food had been sitting there ready to be picked up by a "Dasher" for nearly an hour and forty five minutes. My pregnant wife ended up going to pick up the food herself, which is likely cold and disgusting. The sheer incompetence and cowardice of this company in owning their mistake extends to the fact they have no customer service number or live chat function. Just a form that, who nows, if they'll even respond. Not worth a moment of your time, let alone any space on your device(s) for their app. Think about it: the ONE job is to pick up food and deliver it to your home. We live in a town that you can drive across in 10 minutes and they can't even get an order online of pasta to our door within two hours? Order Pizza Hut, heck anything else. I guarantee you it will get there before whatever you get from these fools.

Doordash has a new scam. Your driver delivers your food just fine (you're waiting outside by your front door, and grab your food from the driver as soon as they arrive, before the driver has to call you or even ring the doorbell), BUT Doordash sends you an email stating that your driver couldn't find you and that you have forfeited the order, which prevents you from emailing Doordash to submit claims in the event of any food being missing from your order, or you receiving the wrong items. Sneaky! This has happened in my last 2 orders, and tonight I had to call the restaurant directly and work out with them how they would get to me my missing item, because I could not just ask for a credit from Doordash, given their fake "forfeit" email. I am DONE with Doordash, this is a new low from them.