Doordash

I tried using this service a couple times, but never again. The first time I ordered, waited almost 3 hours, only to find out order apparently was never received. Second time waited 2 hours, found out my food order was passed off to 3 different drivers…. Never got food!? Too much drama for all the hype.

I placed an order and received a text message stating that it was delivered. I sat by the window waiting and never saw a car pass by so I check both doors and there's nothing. I texted the dasher back stating that I didn't receive my order. The driver said that they delivered it. The picture attached shows the delivery picture! The dasher stops texting me so I contact support and they offered zero compensation whatsoever. So they basically took my money and gave me nothing in return! Horrible company and I'm constantly having issues but this is the last straw. I'll NEVER do business with this fraudulent company ever again.

I'm a driver and they seem to $#*! you over as much as possible. They will breach a contract and say that you were the one who violated it when I've proven I was in the right. If you are looking for a good paying delivery service to work for, I definitely wouldn't choose doordash at all. I'm getting ready to sue them.

I am a VIP customer (as DoorDash mentioned). Recently, each time that I placed an order, I received wrong items or late delivery like 1 hr late. Each time I need to call over there and the only answer that workers can gave it to me is, " sorry for it" " do you want cancel your order". When I asked for the manager, " half of managers are busy with other customers and the other half are in the meeting!"
I placed an order in the front, like 1 hr in front, it was the same situation, the order arrived 45 min later than the time that I set it up.
DoorDash try hard so that people have to pay extra to have priority and get better service.
DoorDash forced you to pay tip that they choose for you and if you want to cancel the tip, it's website does not allow you to it.

After last night, I am not using DoorDash every again. There are a handful of times I have gotten rude dashers but last night was completely unacceptable. This man came to my door and was so incredibly rude to me and my husband for not coming to the door. Our dogs bark and we were watching a movie. When I told him he was being very rude he threatened to take my order away and cancel it. I think he was unhappy with the tip but I generally tip low and then give the rest when the order gets here in good shape and if the dasher follows instructions. I do this because I've had so many things go wrong with dashers. These people literally know where we live and to have someone come to your home and treat you like that is crazy. It seems they let anyone become a dasher. Be careful

Tried to apply to be a doordash driver but they said that they couldn't verify my identity, there is nothing wrong with my identity at all. Everything matches on everything besides my dl because it has my old address, i will never work for this company

Hard to imagine that with these reviews anyone would still order through this place. DoorDash is joke. The last time I ordered I swore I would never order from door dash again. This time, I did not see that my delivery order was through door dash until my order was complete. The restaurant website just said delivery. I assumed it was through them. The delivery person left my food on my porch without ringing the bell or knocking. I did not get the drink I ordered. The 2 sides I ordered were stale and cold. Obviously sitting around for a while. From now on, I'm calling the joint to make certain it is not through door dash.

I would say that 60% of the time I was satisfied, the problem is the other 40% has been disastrous. I believe that dashers are being hired for no other reason than they have a car. They do not read instructions from the client, they get lost easily even when they are only meters from their destination. They do not seem to be able to read or follow directions. Sadly no matter how bad the outcome for the customer, Doordash will not reimburse you even when your order is so cold it is impossible to eat. Myself I feel like I pay good money for good food, the merchant is not at fault, they send me what I order in good faith thinking it will be delivered in a timely fashion so that I can enjoy my dinner.

BIG NO to the Papa John's/Door Dash Partnership Delivery Service!
As long as we've been ordering Papa John's Pizza and using their in-house deliverers, things were great. The Door Dash Driver (Mr. Luis B) did not deliver my complete order and denied those items were part of my order, even though the items were listed on the receipt and the Pizza Box Tag. Plus, in Tracking the order, it took a 5–10-minute drive over 45 minutes. What kind of GPS are they using? Bad partnership choice; Papa John's using Door Dash.
From now on, I will either pick up my order, or use another Pizza Place. Plus, how many good workers have lost their jobs to irresponsible delivery drivers?

Horrible service the app froze and said my order was canceled which it ended up coming after I already did a second order so I had two of the same orders. Never got a notification that the food was on its way, just received a text of my food at my door. I reached out on the chat help and the person took forever to understand what I was saying then told me to hold on to finally tell me they would not refund either order. I feel as tho the customer service was not good at all and the app froze and messed up so this was not my fault but their fault but they did not even try or want to fix the issue to satisfy the customer. I will not be using door dash again I will use grub hub which I haven't had any issues with.

Doordash is a half-$#*! ran company they overcharged my account by over $30 each time I use it! This happened to me twice now! The second time I ordered their food half of the food I ordered never showed up and they refused to bring it to me! I spent $106 for me and I never received the real price the meal was $55! Never use this company it will be a big mistake You will end up regretting it! They didn't even deserve the one star I had to give them!

My husband and I have COVID so we have been using DoorDash to get groceries from Weis market. The receipt that comes with the groceries always as much lower than what doordash says they charge us. Many items are on sale. But they charge what is on the doordash website. This time it was $12 more and then what they were charged by the market. We won't be buying groceries from them anymore like this

We tried DoorDash for the first time when we were really hungry and too tired to pick up the food ourselves. Unfortunately, they canceled our order last minute, leaving us disappointed. Later, we discovered that ordering directly through their website is more cost-effective. I won't use their service again and wouldn't recommend it—feels like a waste of both money and time.

I have had so many bad experiences with Door Dash canceling my order or delivering cold food. They cancelled my order and instead of refunding my money to my card, they issued a credit to my Door Dash account for the next time I order with them. I will not be using their service again!

Beware of door dash. I have never used their service but was charged $9.99 a month for dash pass that I never signed up for. I contacted customer service 6 times in an attempt to correct the situation. After approximately 2 hours on the phone they could not find an account or the transaction. I was basically told that the charge that I had confirmed with my bank was not form door dash and they can't help me. When I requested to speak to a supervisor, I was told they do not have the ability to transfer the call and it would be 48 hours for a supervisor to return my call. I would not recommend this company.

DO NOT ORDER WITH THEM! They have absolutely no compassion for their customers what so ever. They are rude and when I try to contact them no one responded until days later and I got a computer response. The response was so rude and unprofessional as a company serving customers. I use to order through door dash almost every day faithfully. So I am very familiar with the way it works. I ordered the food which I watched from my phone. I waited for the driver to come no one ever came. I finally got the message that my driver left with the food and that they will not refund my money. I emailed customer service asap who did not even respond right away. They took my money and did not even offer to try the delivery again or give a credit through the company. That is so wrong that you are even allowed to do this basically I paid for your driver to have food and you did nothing to help me the customer! This was the first time this ever happen to me and I was so upset.

I ordered food and used DoorDash for the first time. Our food was left down the street and a picture of the porch was clearly the wrong address. When we got there the food was gone. I called the driver contact and the number was bad. DoorDash denied a reorder but offered me a refund. The refund will take 3-6 business days (over a week) til my $60 hits my account! Unacceptable! How do they stay in business?