Doordash

Ordered pizza from Rays and they sent the order to a Ray's location that was farther away than 3 other Ray's locations... Same thing happened the other day when I ordered Chic-f-la... Never had this problem with Grub Hub... and they have better pricing

Had many problems that DoorDash "could not do anything about". Like having someone use my account in Toronto and ordering $50 of food off my card that I never got refunded. Or the fact that they purposely sell faulty gift cards so when people scratch them their pin comes off the card and you can't use it. I lost $120 to one gift card because their customer support does nothing. Had my account randomly deactivate one day without my knowledge too.

Wish I read the reviews before ever using Doordash. As someone that uses delivery services often, Doordash is the worst. Do yourself a favor and don't bother! The Doordash delivery drivers are awesome and very kind, customer service and all other aspects are really unprofessional they truly don't give a damn about their customers. A one star rating almost across the board? Sheesh, goes to show I'm not the only one left extremely disappointed and frustrated.

This would be a zero star rating. DoorDash does not compensate for items ordered undelivered if you order directly from restaurant. I ordered bagels from Panera. Panera uses DoorDash to deliver. DoorDash did not deliver the items I ordered to me. I called Panera, they told me to contact DoorDash. I contacted DoorDash and was told THERE IS NOTHING WE CAN DO. When I responded that was unacceptable, couldn't most drivers then get away with not delivering the product, DoorDash ended the chat conversation.

Placed a large order with Doordash and had a promo for free delivery. When I get my receipt they not only charged for delivery but added a handling fee plus the driver tip - about $20.00 added to the total. The order was supposed to be delivered in half an hour. Two hours later I'm still waiting for the order and can't get any help from anyone at Doordash. The app has shown 3 different drivers assigned to the order. The restaurant says the order was picked up - so what happened to it? This is a real scam.

This company is horrible and has no way of reprimanding issues/drivers. I waited 3 hours for an order from Burger King. They said he was busy doing other orders but our town is only 15 minutes by 15 minutes wide. He could have driven clear across the state in that time frame. This was only one instance. Other times the food just didn't come until I called. They also order from the restaurant j work from and food just sits there for hours until a customer calls to wonder where their food is.

Don't bother with Doordash. I literally can't count the number of times the order is wrong or late or cold or... you get the picture. The last two times we've ordered we had entire meals missing. We're not talking something like the order being wrong, literally entire combos just not there. Do the drivers even bother checking the order or maybe their grabbing some free food... Good luck getting your money back as well. All they'll do is issue credit so you have to use their incredibly horrid service again. Bye bye Doordash. Keep up this level of service and you'll be out of business in no time.

This was a horrible ordeal. I waited 1.5 hours for doordash to bring me my food and it was COLD and 3 items were MISSING. I spoke with the manager at the restaurant and he said my food had been done since 8 minutes after I ordered it and my order just sat there over an hour before being picked up by a dasher. The restaurant is only a few miles away. I paid $84 for this horrible experience. I had to speak with customer service about the issue and all that person did was give me a $10 credit. That's not enough. I paid more than that for the 3 missing items. I do NOT recommend doordash.

I have had three major issues with a refund due to doordash and I still have not received my dash pass refund from over a year or so now waiting right just wow. Most of my issues with doordash is refunds not on time I don't get that they can charge a person so quickly but won't give it back as quickly. I don't recommend this app/website only because you won't see any of the same terms you expect your order/refund to be taken and given back.

Placed an order 05/21@ 6.30 PM. Waited until 8 PM but nothing ever came so we contacted Doordash. Had a conversation with a so called agent (I think it was a computer that answered our questions).
First we were been told the address was incorrect (strange, the last time we ordered the food arrived) and after continuing the so called discussion with the "agent" they suddenly changed their tune and said he was at the house@ 7.30 PM but nobody answered the door.
They refused to reimburse us. I would have been willing to give them another try but after this experience, I will never use them again. It`s like a scam and I wonder how they get away with this. Learned a valuable lesson and will just get my lazy butt out of the couch and get my food myself from now on.

I thought I'd try out the service but have never used so am attempting to quit but I can not remove any of my personal information including my credit card number. I have emailed the company. Meanwhile, thought I'd try a chat and the person on other end just keeps asking me why. The fact that I just decided to quit isn't enough. He seems to think something must have gone wrong. No wonder you guys have a bad rating. Which I did not know until now. Just give me back my info!

The cost is not worth the service. I suggest going and picking up your own food. By the time your food gets to you it's cold and tastes like crap. I wanted to have some ribs from Apple Bees but sadly does not offer delivery :( If I place my order direct with the restaurant and pick up it up myself its $42.00 plus a little of my time. With Door Dash its $72 and a lot of waiting. I believe the drivers don't give a "F***" about there customers and they sure don't care about the restaurants reputation. If I own an establishment I would think Twice about using door dash for delivering my food to anyone. In the long run you will lose business. Just my opinion. Customer Service SUCKS !

I ordered food at midnight from Miller's in Sterling, VA. Put all info in the website then Doordash guy sent me 4 text messages asking me for apt #. I did not see the messages but 20 minutes later although I was attentive with the phone. Guy dropped the food somewhere in the street, took a dodgy photo (no food bag in it) and marked it "delivered" in Miller's system. And they complained about tips. Last time I order anything where Doordash is concerned.

I've had multiple problems with DoorDash, none of them have been adequately sorted out. They offer credits if you have a problem but then you hit another problem and if you try and get your money back they write you off. My most recent issue was a problem with the app. It told me that my order was cancelled (which was annoying enough) but then the food turned up an hour and a half late. I provided screen shots of the app issues only to be told that they wouldn't do anything about it. I've also received food with hair in it, cold food and an extreme lack of service. Don't bother... try Uber eats instead, much more reliable.

Ordered breakfast with the bill coming to $22 and some change. My card was charged for $27.28. I called and was told that the extra that was charged to the card was a "hold" in case there were any charges for changes that the Doordash driver could have made on the order. Totally unacceptable. You put your phone number in and when there is an issue they are supposed to call you. Not add to the amount being charged. After the delightful young lady told me this, she then disconnected. Prices are already out the roof. Still having issues with the rep hanging up. Won't be doordashing any further. What a crooked company this has become.

Honestly, the product/food is not the issue. Some of the drivers dress like they should be working in a strip club is just a little less than professional. Even saw a guy walk up in wife beaters. Way to teach the younger generation that appearance matters when you're working. Very disappointing that this company could care less about how their drivers look.