Doordash

Ordered breakfast with the bill coming to $22 and some change. My card was charged for $27.28. I called and was told that the extra that was charged to the card was a "hold" in case there were any charges for changes that the Doordash driver could have made on the order. Totally unacceptable. You put your phone number in and when there is an issue they are supposed to call you. Not add to the amount being charged. After the delightful young lady told me this, she then disconnected. Prices are already out the roof. Still having issues with the rep hanging up. Won't be doordashing any further. What a crooked company this has become.

Honestly, the product/food is not the issue. Some of the drivers dress like they should be working in a strip club is just a little less than professional. Even saw a guy walk up in wife beaters. Way to teach the younger generation that appearance matters when you're working. Very disappointing that this company could care less about how their drivers look.

I used to love door dash.

I'm a stay at home mom 5 days a week and actually rely on food delivery services on days when I just have too much to do to try and prepare food.

Tonight I went without dinner because of door dash.

I only had $20 in my account and used it to order food for myself.

After waiting I checked my phone and saw that door dash was saying my food was delivered.

I tried contacting driver with no response, I tried reporting food undelivered and the link to start chat wasn't working. I sent a message to doordash explaining situation and got an email stating I was getting a partial refund.

I'm pissed. Not only did i go without dinner, I also don't have money in my account for 3-5 business days and actually paid someone tonight for nothing.

They will never see a dime from me again, and if I were you I would use uber eats where they actually care about you.

First time I used them and the last time. I am livid. I ordered sub sandwiches from Cousins. Sandwiches were made and picked up by DoorDash. Nitwit driver said he had arrived but when I went to pick it up there was nothing there. It showed a picture of the drop off which was not my house. I tried to call driver twice -no answer. I messaged him four times - no response. Complained to DoorDash -no refund. So someone is enjoying my dinner and I am out 41.00 besides not having any dinner. This is outrageous! Beware that if this happens to you you will have no recourse. I am so pissed. This is beyond a horrible experience.

After over an hour talking to customer service, the issue was never resolved. I was promised credits that were never received. My kids went hungry as they were unable to fix issues on the account so an order could be placed. TERRIBLE service.

I have been using this service lots of time.
But NO MORE!
Late delivery then Missing food
I am very disappointed I was offered 6.45$ for missing food plus sauce that would have completed my husbands'-dinner, plus other fees I had paid out.
Now I get 6.45$ in credit weather I like it or not. This amount is so pitiful, I will have to re-order somewhere else then pay out so much more. This is so sad 6.54$ wow, I guess lost one customer is no big deal, right?

Security issues with driver - ignored and just offered credit. When I asked to speak to supervisor - told it would take 24hours. When attempted to leave a survey at end of call to say I was extremely dissatisfied how service was handled and pressing the prompted #5 on my keypad- it kept stating it did not accept my response - after 3 times disconnected my call.

I did a review for doordash somewhere else before getting my food or receipt. My order was correct and delivered in the estimated time frame. However, I took advantage of the free delivery ad for your first order, and opted to put a $0 tip on my card as I like to tip with cash. After viewing my final receipt I see the delivery fee is marked free, the tip is $0 but there's a $2.08 "service fee" what the heck is this? Kinda defeats the purpose of getting free delivery. This entire order was about $. 25 more than it would have been using Grub hub even with their $2.00 delivery fee. Sorry, I didn't take any pictures of my food, I ate it!

I usually don't write bad reviews, but this was an extremely bad experience. I ordered food through Doordash last Friday for delivery Monday at noon. An hour before lunch was suppose to start, and 30 minutes before the order was to be delivered, I received an email from Doordash stating that my order had been cancelled with no reason given. I thankfully able to order directly from the restaurant and rectify the situation. However, this experience has left a bad impression on the company overall and we will not be ordering through Doordash again.

Order a burrito from Chipotle Mexican Grill from Baum Blvd in Pittsburgh Pa. They (door dash) delivered a bag in doorway and took off... I asked to hand it to me... I opened and found a dish with chicken and veggies, but no shell. I went to Door Dash website and typed in my problem and the answer sorry not enough for a refund. OK great Door Dash, I will eat what I got, but last dollar and $4 tip you will get from me. I was going to also give the driver $5 cash, but he dropped and ran. Good luck to you Door Dash, Never Again!

Took my order and money. No delivery. Delivery guy called me said I had to cancel order, 50 minutes later. He could not get my food. Felt with customer service 3 times and still no refund! This was 7 days ago!

My order somehow was delivered to the wrong address they told the driver and he stated oh well I need to leave it here not my problem. So now I'm out food and money. I will never use this service again.

This was my first time using the service, and very well might by my last. If the Dasher does not speak English, how are customers supposed to EFFECTIVELY communicate instructions? (Google Translate only helps but so much). This is how mistakes are made and creates frustration between both parties. The true icing on the cake is the manner in which my groceries were delivered. The groceries were left outside my door un bagged, and my bag of grapes had a broken seal. How am I to know if the grapes were tampered with or not?

My first experience using DoorDash, and it was extremely disappointing. The delivery person did not ring our door bell, left the food on our doorstep. The pizza and soup were consequently cold. The final price was $7 more than I was quoted. Then I found chicken on my caesar salad that I did not order. I cannot find any provision to contact DoorDash to complaint and dispute my bill. I am grateful for my friend's gift card to use DD. Now I have to discreetly advised my friend to stay away from DD.

If I could give door dash 0 stars I would! They are terrible with customer service. If you place an order and it comes to you wrong or bad, the business you ordered from tells you to contact door dash. Door dash basically tells you that your SOL and out the money you just spent and you will not be getting even a replacement for the items at another time. So no one takes responsibility and you as a consumer will receive nothing. Flushing your money down the toilet would be more sufficient then ordering from door dash. Your company is terrible and it would be STUPID for me to continue to order using your service if you won't do anything to fix the issue.

I used to like this food delivery service until the numerous mistakes their company has made as a whole and their blatant refusal to make it right when it is their fault for purposely having selections available that the company personally informed them that they do not offer set items and refuse to provide a return when they've charged for set item and never deliver it because the item is not available. Use any company but theirs they don't respect their customers so why should we continue to support them?