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How would you rate Domino's Pizza?
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Georgia
2 reviews
1 helpful vote
Follow Stephanie S.
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I ordered online at 6 pm the program stated it would take up to 72 minutes for delivery at 9:15 that night finally got delivery it was half cooked the cheese barely melted the crust was so doughy it pulled out like the cheese was supposed to. I was on hold for almost 45 minutes they never answered I tried calling the next day same problem. I called corporate and filed a complaint they said the local owner should be in touch soon still waiting on that it's been 7 days corporate was nice but old like my money back so I'll tell you this be wary be very wary buy at your own risk!

Date of experience: September 3, 2021
Canada
1 review
0 helpful votes
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Very disappointing
October 1, 2023

Will likely never order from Domino's again for a few reasons. While the pizza came quickly the pizza was only Luke warm and did not have enough cheese. As well the delivery man was rude when I gave him a more than adequate tip. Not a happy customer

Date of experience: October 1, 2023
Florida
1 review
3 helpful votes
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Went to pick up my pizzas and was told I have to wait an additional 45 minutes. When asked why do I have to wait for so long after my pick up time was repeated screamed at to get out by staff. They don't like interracial couples here. Was refunded before asking for a refund and was followed outside by staff members who were threatening to f*ck us up in their words and to bounce. Staff are extremely ghetto.

+4
Date of experience: September 1, 2022
Arizona
1 review
1 helpful vote
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Cheese Dipping sauce
January 17, 2022

This was from the Rita Ranch location Tucson AZ.
I was so excited when I saw the new cheese dipping Sauce. When it came and we opened the container wow what a bummer. There was 1/8 of an inch in the round container. It was burnt on the bottom. There was no way of dipping it. I was given 6 bread knots and could only barley use 3. My wife got the pasta which had little to no alfredo sauce in it. It was dry. This is a rip off. We quit ordering from Dominoes a few years. Ago but when we saw the ad for the dipping sauce, we were excited and decided to give you one more try. Never again.

Date of experience: January 17, 2022
Washington
2 reviews
1 helpful vote
Follow Mariah F.
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I hear too many stories of ex employees talking about and showing health food hazards all over the country from domino's, so it seems to be common. Mold, rat $#*!, dough being left out or next to cleaning supplies, sauce in gross buckets. These kitchens are filthy! The pizza is always bland and soggy anymore. Nothing is ever made fresh. You can just tell its filthy in there. I would rather spend $20 on a pizza elsewhere than risking getting sick from your food. You used to be good 8 years ago

Date of experience: October 27, 2023
Florida
1 review
2 helpful votes
Follow f l.
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Don't know what I was thinking, but I gave in and tried their "new" recipe pizza... same as it ever was, one word "yuck". Why do people eat this garbage. It almost seems tough to make such a bad product.

Date of experience: July 10, 2010
Virginia
1 review
0 helpful votes
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Today I place the order for a no contact delivery when I received my order one of the items was in disarray however I contacted my local domino's and they addressed the issue promptly! I didn't have to wait for a credit or discount off my future purchase. I appreciate that level of customer service!

Date of experience: April 30, 2021
Ohio
40 reviews
51 helpful votes
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The local store is much improved since they replaced the terrible management staff. Domino's as a corporation at least the web side of it is absolutely horrible. They deploy tracking cookies and other underhanded data collection tools that if you block, you can't complete your order. I use uMatrix and can see all the unnecessary connections being made to other domains. This is entirely unacceptable to me and I can't even imaging what their application collects. Also because of all that their website is unnecessarily difficult to use just to order a simple pizza.

The food has gotten much better from Domino's as a whole which is the only reason they are getting 3 stars and not just one. Their prices are too high for what you get and they raise them to extreme levels to make their coupons and saving look better. On top of it all their piece of the pie rewards program the free pizza cost still cost $1.50 because I wanted a certain crust. That was while ordering 3 other pizzas as well.

Date of experience: January 29, 2020
Mississippi
1 review
0 helpful votes
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Wrong pizza
May 20, 2020

I order thick crust cheese, ham and pineapple pizza May 15 size medium, my husband picked it up. I received a thin crust. With the right toppings. It cost over $15. I eat 2 slices and throw the rest away. Everyone makes mistakes but that was way to high and couldn't eat. This was in New Albany, Ms.

Date of experience: May 20, 2020
New York
6 reviews
0 helpful votes
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Domino's is one of my favorite pizza places to visit and order. Was surprised to read so many negative reviews. It's not that I do not believe them... just strange. Maybe I am lucky to get a delicious pizza every time I order?

Date of experience: February 17, 2020
Florida
1 review
0 helpful votes
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The decline of Quality and service
I decided to order some food for myself and family seeing as how we haven't ordered from dominos in awhile we decided to get a large cheese pizza some wings and a couple of sandwich's for carryout when i arrived it was ready to go after paying for my food the cashier asked if i had forgotten to add a tip in which i responded no why would i tip when i came to get my food after all I'm not paying him to do his job, when i got home i noticed the buffalo wings were tiny and all they did was squirt some buffalo sauce on them and my sandwich was in pieces the pizza was our last hope and it was very salty tasting needless to say i wont buying from them again for some time if ever again. I want to say for the record that they weren't always like that

Date of experience: January 24, 2025
Ukraine
2 reviews
1 helpful vote
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Taste become much weaker
February 20, 2024

I have been a regular customer of Domino's Pizzeria for a long time and have always appreciated their high quality products and prompt delivery. However, I have to express my disappointment lately regarding the quality of the products.

It's very sad to say that the taste of the pizza that I loved so much has become much weaker compared to what it used to be. Recent orders I've made have left me dissatisfied: the dough seems flatter and tasteless, and the filling isn't as juicy and flavorful as before. This is disappointing, especially since fast delivery has been one of Domino's key selling points.

Date of experience: February 20, 2024
New York
2 reviews
0 helpful votes
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5 Years ago i had a Dominos pie, it was horrible. So 5 YEARS LATER, After Watching The Ads For NY Thin Crust NY Style Pizza I Broke Down And Tried It... I ORDERED IT WITH XTRA CHEESE AND XTRA SAUCE. GRABBED IT RIGHT OUT OF THE OVEN...NO STRINGGY CHEESE AND NO SAUSE. $23.00 FOR A LARGE PIE. DRY, CHEESLESS,TASTELESS, SPONGY THIC BREAD LIKE DOUGH(NOT CRUST). MY WIFE TOOK ONE BITE AND STOPPED, SAID IT WAS INEDIBLE AND I AGREE. EVEN THE DOGS WALKED AWAY FROM IT. ABSOLUTELY THE WORST CRAP EVER. HOW IS THIS COMPANY STILL IN BUSUNESS SELLING THE WORST PIZZA ON THE PLANET. SO BROKE IT UP AND LEFT IT OUTSIDE FOR THE BIRDS TO PICK ON, NOT A ONE TRIED IT, WAS LIKE THEY SMELLED IT WAS POISON...IT LOOKS LIKE A PIZZA BUT ITS NOT... PATHETIC...S.A

Date of experience: July 8, 2024
Wisconsin
1 review
0 helpful votes
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We ordered our pizzas and when the drivers stated he was not allowed to carry cash to give back. He stated he did not have change to give back on a 29.00 order w/delivery tip of 3.00 from the 40.00 we were trying to give him. His excuse was that Dominoes does not allow him to have change because all dominoes delivery drivers were being shot and killed. So I sent the food back because I refuse to give an 11.00 tip for a 29.00 order with already a 4.99 delivery fee. I attempted to call the store Five times and kept getting disconnected because no one would answer the phone. This was the 552 W Layton Store. ORDER DETAILS #*******
Description
1 Medium (12") Hand Tossed Pizza w/ Italian Sausage, Pepperoni
1 Medium (12") Hand Tossed Pizza w/ Onions, Pepperoni
1 Domino's Marbled Cookie Brownie
1 St. Jude Donation

Date of experience: March 8, 2024
Pennsylvania
1 review
0 helpful votes
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My son is very allergic to pineapple, there was pieces in his pizza, that i had to take off, I ordered only green peppers and bacon. No pineapples at all. Just be more aware what you're putting on the pizza due to these reasons. Thank you

Date of experience: June 11, 2023
Florida
2 reviews
0 helpful votes
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Quality
July 11, 2022

I think that when you order a thin crust pizza when you get extra cheese on it the cheese should be actually falling off the crust because it is so thin. It was the worst thing crust pizza I had ever got I took pictures of it.

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Date of experience: July 10, 2022
Colorado
1 review
1 helpful vote
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Terrible service
September 11, 2021

Order didn't leave store until 1 hr after quality check. Clearly sat in hot holder an hour. Sweaty cheese not meltly. I've been a professional cook many years and know what garbage is. I used to think it was ok but never again in my life. I don't want their free garbage pizza coupon either but I'm about to spread the word so others don't have to eat the garbage

Date of experience: September 11, 2021
Seychelles
4 reviews
0 helpful votes
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Be back soon
April 9, 2019

Fantastic food. Thanks chefs. Fantastic service thanks to our waitress and everyone else working hard that night for making it an unforgettable evening. You guys rock.The crust of the pizza was so fresh and soft we loved it. Definitely will be back again soon.

Date of experience: April 7, 2019
Indiana
3 reviews
2 helpful votes
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Wheres the MEAT!
February 21, 2022

This one by my house, on Ash and US 20, seems to be a no go! Since they were new a year or so ago I got a 20% off my order. That still was over 25.00 for 2 sandwiches and bread sticks, else it would have been like 32.00 for the bill. If you dont want more meat then the thickness of a slice a lunch meat, you'll love it. I did NOT!

Date of experience: February 21, 2022
Nebraska
2 reviews
0 helpful votes
Follow Marijane J.
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Have taken advantage of their ongoing special, "any 2 or more for $5.99 each". I have tried various things and concluded that no matter what i order it will look overcooked and taste bland. The delivery people have always been very nice but the "cooks" need to learn when something is done and when something looks burnt. I guess i will switch to another pizza restaurant but they are getting harder to choose since a few of them have boycotts. Never tried the insurance report but if i get another sandwich or stuffed cheese bread or pizza that tasted bad... what is the use? Interesting how i never seem to get a receipt for my purchase. Do you suppose delivery people can tell when an order doesn't measure up to standards?

Date of experience: November 20, 2019

Overview

Domino's Pizza has a rating of 1.6 stars from 424 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Domino's Pizza most frequently mention customer service, thin crust and delivery driver. Domino's Pizza ranks 169th among Food Delivery sites.

service
168
value
155
shipping
94
returns
87
quality
148
+123