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How would you rate Domino's Pizza?
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Washington
1 review
2 helpful votes
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I ordered a pizza and some parm bites from the Domino's on Big Spring Street. I am very upset of how my food turned out. The manager seems so stressed out that he couldn't do his job effectively to do great customer service. I think the Domino's needs to have more help for him if he can't seem to do a job correctly. It's not my problem you're short staffed. That's no reason to give bad food or rude service. I would not be returning to that particular location due to the manager's rude service when I had a complaint. I myself work all night and just wanted something hot to eat that tasted good but when I tried it it was tasteless and nasty but thanks bro. I should have eaten McDonald's I waited the same amount of time. He did refund my money that's all he did right

Date of experience: November 11, 2023
Texas
1 review
2 helpful votes
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Yuck!
March 31, 2017

I have ordered many times and been happy with the food. Until this last Monday, I looked at the tracker & it showed my pizza was delivered, it wasn't so I called and was informed that they didn't have a driver available yet! So an hour later we received a cold and the most disgusting pizza either of us have ever tasted. The oven baked sandwich was also bad it had a sauce on it that made it almost impossible to eat! It will be a long time before I order from you again. Jan

Date of experience: March 31, 2017
Virginia
27 reviews
40 helpful votes
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Meh
March 17, 2018

Quality wise, Dominoes Pizza is nothing to write home to mother about. The ingredients such as the Italian sausage has been altered for the worst. I remember as a kid there was nothing greater than eating slices of Dominoes pepperoni and Italian sausage during football Sunday. However, now Dominoes has updated the mindset of quantity over quality. With cheaper prices and ingredients, Dominoes aspires to dominate the market with its bland pizza. The website itself is fairly easy to use. One can order pizza, chicken wings, and so much more. Dominoes has a tracker that will let one know the stage their order is in from reception to finished goods. Delivery is okay depending on where you are located. However, Papa John's seems like a better option to me unless one is on a budget.

Date of experience: March 17, 2018
India
2 reviews
0 helpful votes
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I love pizza
August 10, 2018

Recently we ordered pizza from dominos. My experiences with dominos are extraordinary. Delivery, product quality & main thing taste, they are much better comparing to the competitor. Kudos Guys, you are doing great work.

Date of experience: August 9, 2018
India
1 review
1 helpful vote
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Got a gift card by our company, used it twice in dominos, got an error but money was cut. Tried calling customer care, but no one received called for 30 minutes or so. Changed the pin, I was told I will get an email but never received as well. I would say utter time waste

Date of experience: January 9, 2016
Canada
1 review
0 helpful votes
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Horrible experience
March 20, 2021

Ordered my pizza, chicken wings, boneless chicken and pasta this afternoon. On arrival to pick up the box was iced cold the sale person told me it was fresh and hot. Pizza was cold and I had to put everything in the oven. The chicken we throw in the garbage it was disgusting! Waste of my $51.97 never again

Date of experience: March 20, 2021
Alabama
1 review
1 helpful vote
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I ordered food last night and today. They forgot my (4) ranch dipping sauces last night and 2 again today. My lunch order sat in quality control for over 30 minutes and they couldn't remember my dipping sauces? After all that my food was cold and gross when it was finally delivered. I've spent over $60 to eat dinner last night and lunch today and they didn't get either order correct. Then when I tried to call the manager, they would not answer the phone. I will not be eating there again.

Date of experience: December 11, 2021
Michigan
2 reviews
2 helpful votes
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Stealing Customer Money
November 2, 2022

Was our fav place to order pizza in NC, moved to Jackson Mich and used Prospect St. They didn't have salads although my money was taken for them. The driver said they told her they would put it on next order. Never would. I called multiple times and they stopped answering my calls. I talked to corporate and they said they would fix it, NOTHING. I'm out 15.00 and haven't used them since.

Date of experience: November 2, 2022
Minnesota
1 review
0 helpful votes
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Pizza no more
September 26, 2022

We ordered 2 med. Pies on Hawaiian style the other 6 cheese The Hawaiian was delicious but the cheese was awful and rubbery. Never again. I paid $32. After I realized I could have gotten them for $6 99 ea. I hope the owner of Waseca store enjoys the profit! Will not order again

Date of experience: September 24, 2022
South Carolina
1 review
0 helpful votes
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Worst pizza ever!
August 5, 2023

08/04/2023, Store #5664 (North Myrtle Beach), Order # 324: Pizza was way, way overcooked. My wife and I tried to force down a couple of slices but ended up throwing most of it away. I normally don't complain but I wouldn't serve this pizza to a dog! Will not be going back to Domino's anytime soon.

Date of experience: August 5, 2023
New York
1 review
0 helpful votes
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Gave me wrong pizza failed to listen impatient board said food was ready food was not ready waited another 10 minutes I'm total waited 40 minutes for the wrong pizza. Because we asked where's the pizza they rushed and handed me the wrong one lack of professionalism speed customer care common sense and respect. One thing to do is at least get the order right

Date of experience: July 22, 2023
Sweden
2 reviews
3 helpful votes
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Bad quality
March 24, 2021

Food quality is not up to the mark and price is always high if it is compared to quality. Delayed food delivery is also one of the major issues which I have faced twice. Hope they improve these two things in near future.

Date of experience: March 24, 2021
New York
114 reviews
844 helpful votes
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I have to admit, I was VERY skeptical of trying the "new" Domino's pizza. I always knew it as AWFUL, the bottom of the barrel.

BUT~Finally gave in and ordered a pie. WOW it was definitely improved (of course, anything would be an improvement over that cardboard nastiness they always peddled). The crust was excellent and the sauce actually pretty tasty. I cranked out the 2 medium for $5,99 each deal, one pepperoni and one plain cheese. Not bad at all. I suggest you give this new 'recipe' a try if you haven't yet. The website order went through without a hitch, and it arrived pretty much on time and not cold or anything. Check it out.

PS~They have some coupons or deals on the website that you can check out before you order, although this current promotion seems to be the best deal by far. Oh... be sure to tip the driver well if you intend to order in the future and get quicker service.

Date of experience: May 17, 2010
Washington
1 review
0 helpful votes
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Worse pizzas I've ever had wings or nasty service is poor and they do not give you a proper receipt your receipt doesn't state their address nor the items you bought just a total price so how do you prove the items you bought from them I bought four items and do not know the price of each

Date of experience: August 5, 2023
Pennsylvania
2 reviews
1 helpful vote
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Disappointed
September 5, 2023

I have never been as disappointed as I was tonight I ordered a small supreme and mild wings - I got a cheese pizza (which I hate) and no sauce on my wings. None zilch I was so upset there was no call for this. Oh and they sent blue cheese instead of ranch

Date of experience: September 5, 2023
Maine
4 reviews
16 helpful votes
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I had enough points to redeem my 'free' pizza so I did. When delivery guy arrived no free pizza. He knew nothing about it and he nor the management where I ordered the pizza had any clue or were any help. Emailed Dominos and, even bought they acknowledged my complaint they have yet to resolve the issue and this happened 5 days ago. They make you jump through hoops to contact them and then don't help you anyway. Done with Domino's. What a joke.

Date of experience: March 3, 2017
Colorado
1 review
0 helpful votes
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Pissy Company
October 19, 2023

I had a mess so one guy on the phone said he would give me 20 reward points. I got an e-mail with a 60 point redemption and when I go to my account it show 20 points and I can't use the 60 ever. I called corporate and you can't talk to a human so I'm as they say *&^#@!. Piss on Domino's!

Date of experience: October 19, 2023
Michigan
1 review
1 helpful vote
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They charged my bank 4 times. When I called they blamed it on my bank, it was their app. Be careful ordering online. Their CS person told me it was my banks fault and it would take 3-5 business days to get my $75 back. They got their money for the original order though. Nothing from them but a screw you, not even a coupon for the inconvenience they caused me. I will never order from them again. Hungry Howies is better anyways.

Date of experience: December 8, 2019
Oregon
1 review
0 helpful votes
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I had ordered a pizza...the order didn't go thru.this was for the big game... and then they sent me a coupon code to "fix things" two weeks later. The coupon code did not work! And the store said they could nothing about it. Dominos has the worst customer service on the planet.!

Date of experience: February 8, 2024
Canada
1 review
0 helpful votes
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The restaurant was vacant of employees, stood at the counter for minutes while loud club music was playing, very unprofessional and uncomfortable to certain crowds. This store in brantford. On colborne st w., needs to get control of its rules and regulations. Even the drivers are very ignorant and almighty.

Date of experience: August 9, 2023

Overview

Domino's Pizza has a rating of 1.6 stars from 424 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Domino's Pizza most frequently mention customer service, thin crust and delivery driver. Domino's Pizza ranks 169th among Food Delivery sites.

service
168
value
155
shipping
94
returns
87
quality
148
+123