Very nice customer service, helped me out with every question i asked :) would definitely buy from again
Some delay in shipping. Elisa informed things may change but if they don't to reach out again for their support which is awesome
The customer service quickly solved my delivery problem (in less than 5 minutes), highly recommend this company!
Had an issue with tracking my package, texted the hotline number and they got back to me right away. Super sweet & patient.
Nicole is super nice! The people that chat with you go above and beyond. Definitely will be shopping here again.
I reached out to the company and my questions were answered very quickly, good customer service experience.
This site has got it all! I'm absolutely in love with everything these dolls put up! I'll be back for more :))
Will shop with u again Love the site has really cool stuff very helpful when I emailed them they replied straight away
I've made several orders and always had good experiences. Not all of the clothing fit, but returns were easy.
Love this place! Just something a little different ;) any time I have reached out for help they are always happy to assist
They were so efficient in solving my problem, I'm very happy and will definitely keep making further purchases with you
Received great and speedy response from customer service team regarding an order. The issue was solved immediately :)
I am really amazed by the way Dolls Kill take care of customers and tries to resolve potential issues!
The customer service is amazing, such a quick response and super personable staff! I love dolls kill
I never made such a good experience with any customer service - so sweet and kind! The selection is great, very unique!
My daughter loves Dolls Kill merchandise. Besides having great fashion, their customer service is spot on!
Lindsay was able to help me very quickly with my question. Thank you again, I will be a returning customer <3
Dolls Kill has always been super helpful and sweet to me whenever I need their help, they're my favourite store!
Customer service was very attentive, caring, polite & helped me thoroughly. I will definitely be purchasing from Dolls Kill again. Thank you guys <3
Quick responses when I emailed. Got a response that was super helpful with great energy and enthusiasm! Would recommend :)
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service
Dolls Kill has a rating of 4.2 stars from 2,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.