The employee are always sweet when i ask questions by mail. Thank you for your kindness!
Bought some boots and they were faulty, they have arranged to send me a new pair, no hassle no stress. I'm a happy customer, thanks Imani! X
The people at DollsKill always are so quick to get back to me about any questions or concerns. They're very sweet and always glad to help :)
It was amazing! The Style and aesthetics they have are SO creative. The service was also rlly awesome! I enjoy shopping here, as I do a lot!
The best customer service! Love how they treat you like a friend! They were able to answer my question and were excited to hear how my purchase went.
Really nice that I was able to resolve what I was needing. Logged out and another girl help me out again right out away. Thanks Elisa and Marian
I had an issue with my password and within 1 hour, Dolls Kill helped me resolve my issue! I have always had great customer service with this company.
Their team is so so helpful and it's so easy to get in touch with them. Have bought things from them a few times and always love them!
Jahna has assisted me on a few occasions. Lovely human, and on top of everything! I love the goodies on Dolls Kill!
Love this store amazing customer service and quality products so happy there is a store to cator to my every fashion need
Dollskill was having a sale so I asked if they could issue my credit a day early so I can purchase stuff and they did it in less then 5 mins!
I ordered an item and it took over a month for me to see any shipping progress, Tifani was very kind and helped me know what was going on with it!
Super fast and reliable and the text option is super convenient. Always easy to work with and make my life easier!
For a corporate company they have fast response and even on weekends which they claim to not reply to messages on!
Took time to hear about what I needed help with, cared & then went above & beyond to help.
So great!
Kimberly helped me so much. I emailed the customer support and she got back to me so quick
Literally the best
It was very helpful, I was in need or my address changed on an order I made. I got i response within 30 minutes which I loved.
I missed the coupon code space and emailed to cancel the order but Holland was so kind and convinced me to keep my order and offered to refund the difference the coupon code would've made. Thanks so much! Love dolls kill
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.