Timely response and resolution! Thanks for being there! I feel safe and secure using this website and the products are to KILL for!
I had Tiffany help me via email with a problem with my order. She was very friendly, helpful and prompt with assisting me.
The online chat helped me with my problem very quickly and efficiently. She was very polite and helpful. The store also has a very good selection.
Fantastic customer service, quick shipping, quick follow-up, reasonable pricing, huge inventory, love them
I absolutely love Dolls Kill. I get most of my clothes from them. Their clothes help me express who I am and make me super confident.
When I had a question about my refund, I was answered immediately and the issue was resolved without a hinge! I love this company so much.
Brooke was SO sweet and helpful! She took care of me with no hesitation! I had a broken belt and she took care of it right away! Love her
I love how this site has Delia's and new collections! It also has great beauty products and accessories!
Answered my questions and concerns and found a solution to the problem. I recommend them to anyone! :) 5/5
My recent order had an old shipping address the response was quick and the issue was easily corrected
I ordered the heavenly hotspot platform heels from Dollskill and the straps broke the first time I wore them. Very low quality.
Love their services! Always so kind to
Me and it's one of my favorite places to
Shop! Always going to come back
I never sweat it when I contact dolls kill customer service because I know it will always be handled kindly and swiftly.
Unique stuff!
Great customer service, some clothes run small, but when it's a win, it's a BIG time win. Love the place.
They're very patient and answer my questions and give helpful feedback! They also respond fast and very polite. Appreciate the customer service!
I have a hard time finding pants that fit me and everything fits perfect. Lovely everything I buy. I am kinda addicted!
I asked for the cancellation of the order. The stuff kindly and swiftly processed my request. She was nice and very friendly!
The clothes and shoes are awesome! Everything is for a reasonable price, very trending fits. All the colors and designs are wonderful.
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.