So I had a question about store credit since this was my first return and I am so happy to get someone that was helpful, polite, and professional
I got some boots and socks, as well as a skirt and I'm in love! Quality is amazing, and just overall them helping me with service is outstanding.
I'm always very happy with the things I buy here. They arrive 95% on time and I love the big selection very much! :) i really appreciate this shop.
I had an issue with an order and they got back to me immediately and completely resolved it! 10/10 customer service! I can't wait to get my shoes
I've never had a bad experience with this site. My orders are always on time and of the best quality. I will never not shop on this site!
Tumelo did such a great job with helping me out with my customer service needs. This person responded in a timely manner and was kind and helpful!
I messaged them on their hotline, and pretty much instantly received the help I needed. The person helping me was very kind, and helpful.
Had a question about a product and Elisa was very helpful and quick! I love Dolls Kill and will always shop with you! <3
Slow to respond but helpful associates as always. Always apt to solve any problems or answer any questions. Love shopping with dolls kill regardless!
I reached out to customer service in regard to the return policy and she was very helpful and got back to me right away!
I order regularly from Dolls Kill and I love their fast response and answer. Products are unique and amazing too! Definitely recommend the company
Excellent! I really love everything that dolls kill bring out... even tho some items I can find them cheaper but utter then that... love!
Even during the holidays they found the time to help me with my order before the end of the business day. Love them <3
There was a little confusion with my delivery, but it was sorted out! I'm so happy with my purchases and can't wait for more.
The customer service was really helpful and nice They helped me a lot and quick!
I love this company and the clothes are amazing!
I received quick and helpful customer service regarding my DollsKill return. All my questions were answered.
My question was answered very fast, it was also a very easy find on my account. The whole thing took about 10 minutes, I really appreciate it
Quick, easy and helpful! I ordered the wrong items and I was able to cancel my orders and start a new one right after. Thanks a lot!
I was wondering what was going on with my package and Mandy got back to me quickly with helpful information! Can't wait for my order to come
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.