Very sweet people that work with dollskillJahna responded to my email about my delivery and was super super sweet about it Will continue to order from Dollskill
I'm extremely happy that customer service replied to me super fast and helped me out! Also I'm in love w my purchases!
Prompt, friendly, and effective customer service! Responsive and accountable company. Recommend Dolls Kill in flying colors.
Awesome products and Customer Service was very helpful and helped me resolve my issue super quickly!
Great customer service. They always respond quickly. Love the selection of clothes. Overall really great experience.
Great clothes and great value. Very professional communication. Can't fault this company. I recommended to all!
Had a wonderful return experience and issued a gift card promptly. Very friendly and fast customer service! Love ordering from Dolls Kill!
Order came super fast, all items were there, great quality, and everything fits perfect! Super happy!
Fantastic customer service! Lovely people to communicate with and answered all my questions! Just fantastic overall!
I command shoes from them and after 10 minutes of wearing them, the glue come off and it was unwearable. I emailed them asking for a refound or a solution to fix it and they didn't care and instead offer me 10% store credit ( they never give by the way).
I even emailed the maker of the shoes and they were more concern ( and polite) advising me solution to fix it and even offering a better store credit on they site although I didn't buy it from them.
And 2 weeks after I've got to pay 30 euros of feeds ( I command it from france).
So I pay 130 euros for broken shoes ( and 30 more for fixing it them, my shoemaker say it will last 2 weeks or less before fail off again), seeing doc martens for the same price on their site I was thinking it was high quality stuff but I was wrong.
My advice is to check their product on their site but command it from the source, they have not a lot of exclusives and the reductions are not that good to excuse their horrible customer service.
PS: sorry for my english and to dollskill respond, yes it take me 1 year to finaly put this review but what happen was last year, they did broke 10 minutes after wearing them, not a year. And please dont try to descredit my review in public and be different in private message ( strangely you didn't respond to me after I give you all my email exchange with your customer service of last year)
They got back to me pretty quick. I had one item that did not show up, and I have a new item being sent to me now.
I like their shoes but the shipping keeps me excited but overall i would recommend if ur patient lol
Many similar styles and many of the same brands can be found from ethical non-racist companies, unlike Dollskill
If i were to shop at one store for the rest of my life it'd be dollskill. The girls who helped me with my questions were so sweet and helpful. <3
The guys & gals at dollskill were so awesome with replying quickly to my emails and helping me resolve my issue. Thank you so much!
Very fast and nice service. Everything was perfect and just in time. I will still buying on dollskill, the best with unique items and stuff.
Dollskill has 10/10 customer service and helped me return my order the same day. Texted them after i accidently ordered something and got my refund.
I had a tiny issue with my order which wasnt even their fsult but I got great customer service, nice attitude and a quick solution.
Laura was a great help in answering my question about a store credit from a return. Very kind & responsive. Thanks Laura!
Overview
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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- San Francisco, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
It looks like the order number you provided is from early 2017. Is this the correct order number? If so, the item may have shown damaged after a year or more of wear. Is this the correct order number? We're sorry to hear you had a bad experience. We reached out via private message to get more information from you.